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Top positive review
Mar 13, 2024
Verified review
ITEMS AVAILABLE HAS THEY ADVERTISE. TOO BAD THEY DON SHIP TO USA.
YOUR DISTRIBUTOR FOR USA AND CANADA. IS NOT DOING A GOOD JOB. YOU NEED TO RECONSIDER SHIPPING DIRECT TO THE USA. I SEPENT 2000 EUROS IN PARTS. AND HAD TO SHIP THEM TO SPAIN AND BOTHER MY COUSIN TO RESHIP THE BOXES TO USA.
I ordered something and because its not clearly on their website what the product should do, I realise that i dont need that product and i canceled the order. Between the moment I placed the ordere and the moment I canceled it it was about 2 hours. They have send me the product anways!
I ordered something and because its not clearly on their website what the product should do, I realise that i dont need that product and i canceled the order. Between the moment I placed the ordere and the moment I canceled it it was about 2 hours. They have send me the product anways!
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Answer by wunderlich.de/en
Apr 26, 2024
Dear Wunderlich Customer,
Thank you very much for your order and your feedback.
We reviewed your case and can summarize it as follows.
We received your order and packed it right away on 11.04.2024.
Your mail regarding the cancellation was received on 12.04.2024 16:49 o’clock.
Unfortunately, your order was already handed to the forwarder at that time which made it impossible to cancel it anymore.
We are very sorry for the inconvenience.
Best regards from Grafschaft,
Your Wunderlich Team
Apr 11, 2024
Verified review
Stop to charge people for unavailable items.
Start to response people emails.
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Answer by wunderlich.de/en
Apr 11, 2024
Dear Wunderlich Customer,
Thank you for your review and of course for your order. We have taken a closer look at your process and can understand your anger. We apologise for any inconvenience caused. For privacy reasons we would like to get in touch with you via separated e-mail and take the opportunity to explain the situation from our point of view and to find a solution.
Best regards from Grafschaft,
Your Wunderlich Team
Mar 29, 2024
Verified review
I didn’t received my order yet
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Answer by wunderlich.de/en
Apr 8, 2024
Dear Wunderlich customer,
the dispatch to this country of delivery takes 8 to 10 days in the best case, but since there can always be a disruption at the shipping service provider, it can sometimes take 1 to 3 days longer
Kind regards from Grafschaft,
Your Wunderlich Team
Oct 13, 2023
Verified review
Shipping (with DHL) to another EU country is terribly slow. A week from my order being made & according to the tracking site, the goods have not left Germany yet!
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Answer by wunderlich.de/en
Oct 17, 2023
Dear Mr Dimech,
We apologise for the inconvenience with your order.
Unfortunately, it happens that a parcel service provider, as in your case, subjects the parcel to a security check (e.g. aviation security/dangerous goods).
These measures happen and we have to accept them.
It is very unusual that this measure takes so much time. We would like to apologise for this.
Your order will now be delivered to you in a timely manner.
With kind regards
Team Wunderlich
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