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Top positive review
Mar 13, 2024
Verified review
ITEMS AVAILABLE HAS THEY ADVERTISE. TOO BAD THEY DON SHIP TO USA.
YOUR DISTRIBUTOR FOR USA AND CANADA. IS NOT DOING A GOOD JOB. YOU NEED TO RECONSIDER SHIPPING DIRECT TO THE USA. I SEPENT 2000 EUROS IN PARTS. AND HAD TO SHIP THEM TO SPAIN AND BOTHER MY COUSIN TO RESHIP THE BOXES TO USA.
I ordered something and because its not clearly on their website what the product should do, I realise that i dont need that product and i canceled the order. Between the moment I placed the ordere and the moment I canceled it it was about 2 hours. They have send me the product anways!
No returnlabel and you have to pay for returning items
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Answer by wunderlich.de/en
Apr 22, 2024
Dear Wunderlich Customer,
We regret to inform you that we are unable to provide a return label for Denmark. Return costs will only be refunded in the case of a complaint/warranty claim. For returns due to failing your expectations, you will need to cover the costs yourself.
Best regards from Grafschaft,
Your Wunderlich Team
Dec 1, 2023
Verified review
De kostprijs om dergelijk item te versturen is hoog ( 11 euro) dit item zoals bijgevoegd in foto had gewoon en goedkoper via een normale postzending kunnen gebeuren en had ook papier uitgespaard ipv het nog eens te verpakken in een veel te grote doos.
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Answer by wunderlich.de/en
Dec 1, 2023
Dear Customer,
Thank you for your feedback, although it is regrettable to hear that you are not satisfied with our shipping service.
We apologize for any inconvenience caused by the perceived high shipping costs.
We take your concerns very seriously and will internally review this matter to ensure that improvements can be made.
Your feedback regarding packaging and shipping costs will be forwarded to the relevant departments to avoid any future inconveniences.
We apologize for any inconvenience and appreciate your feedback as it helps us enhance our service. If you have any
further questions or concerns, please do not hesitate to contact us.
With kind regards,
Team Wunderlich
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