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Top positive review
Mar 13, 2024
Verified review
ITEMS AVAILABLE HAS THEY ADVERTISE. TOO BAD THEY DON SHIP TO USA.
YOUR DISTRIBUTOR FOR USA AND CANADA. IS NOT DOING A GOOD JOB. YOU NEED TO RECONSIDER SHIPPING DIRECT TO THE USA. I SEPENT 2000 EUROS IN PARTS. AND HAD TO SHIP THEM TO SPAIN AND BOTHER MY COUSIN TO RESHIP THE BOXES TO USA.
I ordered something and because its not clearly on their website what the product should do, I realise that i dont need that product and i canceled the order. Between the moment I placed the ordere and the moment I canceled it it was about 2 hours. They have send me the product anways!
The package was not delivered at home, but in a parcel shop. Without notice, without tracking code. I had to search if and where it had been dropped off. This is already the third time with Wunderlich and UPS.
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Answer by wunderlich.de/en
5 days ago
Dear Wunderlich Customer,
Thank you very much for your order and feedback. We are sincerely sorry to hear that you were dissatisfied with the shipping service.
Your satisfaction is of utmost importance to us, and we apologize sincerely for any inconvenience caused by this issue. We understand that reliable and efficient delivery is a crucial part of our service, and it is regrettable that it did not meet our usual standards.
While we cannot directly influence the operations of the shipping service provider, we assure you that we will take all necessary steps to ensure that your future experiences with our service are smooth. We are constantly striving to improve our service and take your feedback very seriously.
If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure that your needs are always met to the best of our ability.
Once again, we sincerely apologize for the inconvenience and thank you for your understanding.
Best regards from Grafschaft,
Your Wunderlich Team
Mar 19, 2024
Verified review
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Answer by wunderlich.de/en
Mar 20, 2024
Dear Wunderlich Customer,
Your feedback has reached us, and we would like to express our heartfelt gratitude. We remain at your service.
Best regards from Grafschaft,
Your Wunderlich Team
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