blumenshop.comReviews:
1,095 reviews in the last 12 months2,086 total reviews
Excellent
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Most relevant positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
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Most relevant negative review
Dec 7, 2023
Verified review
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com
20 hours ago
Under review
The were dead when arriving
Took 3 days whit dhl without any water haw the ….. can you come up whit a Idea like that
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Answer by blumenshop.com
15 hours ago
Thank you for your review.
Your parcel could not be delivered on the requested delivery day.
If a parcel cannot be delivered, it will be delivered to a neighbor or taken to a post office/packing station for collection, in accordance with our shipping and delivery conditions. This is at the discretion of the deliverer.
The parcel was ready for collection on the same day. Unfortunately, it was not collected until 2 days later.
2 days ago
Under review
Poor handling of delivery
The flowers were delivered after the mother was discharged. The flowers were then taken back to the shop, without any notification or instructions for redelivery. Very disappointing.
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Answer by blumenshop.com
15 hours ago
Thank you for your rating.
The parcel was delivered on the requested delivery day.
6 days ago
Verified review
The flowers could have been left with a neighbour in the building. My 92 year old mother couldn’t fetch them from the shop. Shops in Berlin are shut on Sundays. Flowers for my mother and sister were nearly all dead when they got them. So sorry not very happy this time
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Answer by blumenshop.com
5 days ago
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Jun 30, 2024
Verified review
Quality of the flowers- after 4 days almost rubbish
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Answer by blumenshop.com
Jul 1, 2024
Thank you for your review. If you are not satisfied with the bouquet delivered, you are welcome to contact our customer service with a photo of the complete bouquet within our freshness promise. You can reach them at: https://www.blumenshop.com/customer-service
Jun 27, 2024
Verified review
Flowers showed up with broken vase. Poorly packaged. Flowers were beautiful.
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Answer by blumenshop.com
Jun 27, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Jun 20, 2024
Verified review
Hello. Nice plants but no English on DHL notification. Plants sat 4 days in post office awaiting collection.
I hope they survived.
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Answer by blumenshop.com
Jun 21, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Jun 19, 2024
Verified review
Very low quality on all topics
The flowers were nothing like the pictures. The pot was not the one shown in the picture as well. I send 1 bouquet and one plant and they did not send them together. This made me pay extra for twice the service.
Delivery took almost 1 week. Overall low quality.
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Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service within our freshness promise including a photo of the complete product. You can reach them at: https://www.blumenshop.com/customer-service
Jun 15, 2024
Verified review
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Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service
Jun 14, 2024
Verified review
Flowers arrived dead
Ordered these flowers for my girlfriend in germany. Upon arrival a handful of the flowers were already wilted and dead. The rest of them were loose and near dead. I contacted support to get this resolved and they told me that because the flowers were not delivered to myself in person that they cannot honor their warranty. Whats the point of the warranty if the whole point of your business is sending flowers to OTHER people? Do NOT waste your money on this business especially if its for a special occasion. Won't be using this service again.
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Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service within our freshness promise including a photo of the complete product. You can reach them at: https://www.blumenshop.com/customer-service
Jun 14, 2024
Verified review
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Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
May 26, 2024
Verified review
Reality vs. expectations...Disappointing
Big difference between the bouquet delivered and the one shown on picture on their site.
See below
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Answer by blumenshop.com
May 27, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service within our freshness promise including a photo of the complete product. You can reach them at: https://www.blumenshop.com/customer-service
May 18, 2024
Verified review
Ordered for a Saturday delivery but was only delivered on a Monday
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Answer by blumenshop.com
May 24, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
May 18, 2024
Verified review
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Answer by blumenshop.com
May 24, 2024
You are welcome to send us more detailed feedback at https://www.blumenshop.de/hilfe so that we can improve our service. 🌸
May 16, 2024
Verified review
Orchid was not in good shape when it arrived
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Answer by blumenshop.com
May 24, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
May 13, 2024
Verified review
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Answer by blumenshop.com
May 24, 2024
You are welcome to send us more detailed feedback at so that we can improve our service. 🌸
May 9, 2024
Verified review
The flowers that arrived for my friend were beautiful but few. When I arrived a few hours later afterwards, I saw a bouquet of smaller medium size (I had paid for the biggest size, which had cost over 40 Euros to send).
Some of the flowers were already drooping when I arrived.
Service for arrival time was very good.
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Answer by blumenshop.com
May 10, 2024
Thank you very much for your positive feedback.We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
May 7, 2024
Verified review
It was on time really nice but, the received was different from the photo on website, on the website it shows a vase but it received as a bouquet
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Answer by blumenshop.com
May 27, 2024
Thank you for your review. The bouquet you ordered does not include a vase.
May 6, 2024
Verified review
Super long delay for flowers
Arrived nearly dead
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Answer by blumenshop.com
May 8, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet.
You have already been in contact with our customer service so that we can look for a solution to your problem.
May 6, 2024
Verified review
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Answer by blumenshop.com
May 6, 2024
You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
May 2, 2024
Verified review
Way of delivery doesn't make sense
Used this to send a gift to friends for an occasion. The website uses DHL and they didn't contact the receiver to arrange delivery time or even leave it at their door. The flowers got deposited in a DHL office over the weekend and needless to say the flowers died waiting there 😂
This is like if a restaurant delivers food over DHL, of course it would not work 😂
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Answer by blumenshop.com
May 3, 2024
Thank you for your review.
DHL leaves parcels at a drop-off location if this was previously entered in the shipment tracking. If you have not done this, the parcel will be placed ready for collection.