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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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9 days ago
Verified review
Great process. Good product.
Overall a good experience. The website was easy to use and I found the price point to be better than competitors in this service area. The order was delivered as scheduled. The bouquet was as ordered - 15 roses with greenery. Each was in full bloom upon arrival, with a few clearly past their peak. We used the enclosed powder and trimmed the stems. Nonetheless several of the roses were drooping and fading on day two. Another trim gave a few more life, but most were gone by day four and all by day five. The bouquet was beautiful. I wish the roses were fresher and had lasted longer. I would use this provider again, though not for roses.
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Answer by blumenshop.com
8 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 10, 2024
Verified review
You sent the instructions to me in German. I don't speak German so I assumed they were just receipts etc. When they did not turn up on my friends birthday I emailed her the two messages in German you had sent me and one of them was the instruction to pick up the flowers at a local shop.
So you should have mailed me in English. However the flowers were beautiful and she got them the day after her birthday so in the end all was well
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review.
Since you have selected Germany as the delivery country, you will receive all information from our shipping partner in German.
We have sent you our notification that the parcel is ready for collection in English
However, you can also view the shipment tracking in English.
Apr 2, 2024
Verified review
Excellent prices and service! Highly recommend!!
I used to mail several packages a year to a good friend in Germany. Something changed last year with customs. I could mail a $30 gift and my friend would have to pay more than that in customs. I found your shop on line and sent a gift last year , and again for Easter 2024. Your prices are very reasonable and selection is excellent. She received gift on scheduled day and was impressed, and so am I!!
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 1, 2024
Verified review
The flowers were an Easter gift for my friend and she was delighted with the beautiful, colourful bouquet with two decorative eggs. Your website was easy to follow and the delivery on time. As it was a surprise, unfortunately my friend was not at home to receive the gift but they were delivered to her local Post Office where she collected them. I will definitely recommend your services to others.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 1, 2024
Verified review
They are always great
They almost always do a great job and they deliver on time. The few times something has gone wrong they fixed it right away. Mark of true great company is how they fix things when something has gone wrong. Anyone can do good when nothing goes wrong but when things go wrong how do they handle it...few times things have gone wrong they have fixed it right away.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Apr 12, 2024
Verified review
Translation to excellent English made it all possible. Even my request for a change of delivery date was taken care of promptly. A sincere Thank you from a mother living in Canada who loves to send birthday flowers to her daughter living in Berlin.
This is the second time I have used your service and I do it again
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Answer by blumenshop.com
10 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 3, 2024
Verified review
Beautiful flowers delivered at a good price
The flowers you delivered were absolutely beautiful. Gorgeous flowers at a good price. It was a pleasure dealing with your company. Thank you and I plan on sending flowers through you in the future. I actually had 2 different orders delivered in Germany. Both parties loved them
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 5, 2024
Verified review
Very good experience
I was able to give a surprise gift to my brother while being in another country thanks to Blumenshop. The ordering process was very quick and easy to understand. The video greeting also added a very nice touch to the surprise. The package arrived on time as well.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Mar 29, 2024
Verified review
Delivery issues…
The flowers themselves seemed all right and decent value but the delivery was a bit of a nightmare. Thought they’d be delivered on Saturday but it ended up being Tuesday! So not exactly at their best. Had used them from the UK before and it was all fine.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Mar 29, 2024
Verified review
Pretty and fresh bouquets
It was an uncomplicated way to order the flowers. The bouquets looked very pretty and well put together. They were delivered on time. The recipient liked them very much.
I will certainly be using this company again in the future.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Mar 28, 2024
Verified review
I ordered the plant from ireland to be delivered to my mother in Germany. She was delighted with it and she told me that it was a beautiful plant.
I liked the way you kept me updated with the progress of my order
Thank you
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
Mar 29, 2024
Verified review
Excellent service and the flowers were fresh and beautiful. The delivery people kept me informed all the way, which I found really good. So thank you again for your excellent service. Will definitely recommend you.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 1, 2024
Verified review
perfection
I am on a long distance relationship with someone in Germany and I’m in the US. This website makes it really easy to get flowers to them safely and easily. It’s very quick as well!
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 12, 2024
Verified review
I like the website and the offer. But I did'nt like the delivery service. HDL did'nt give the flowers at home, although there were people and they left then at the postal office.
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Answer by blumenshop.com
10 days ago
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer.
3 days ago
Verified review
Site sérieux , les commandes et les livraisons sont respectées - Les bouquets sont beaux, frais,bien conditionnés et font le bonheur de celles qui le reçoivent!
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Answer by blumenshop.com
2 days ago
Un grand merci pour ton commentaire positif. Nous sommes très heureux que tu sois satisfait de notre service et que ton message floral ait pu faire naître un sourire sur le visage de la personne à qui tu l'as offert.🌸
4 days ago
Verified review
Stunning flowers
Very easy to order, beautiful white roses delivered as promised, recipients over the moon. Very satisfied customer.
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Answer by blumenshop.com
4 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
2 days ago
Verified review
Promptness and professionalism on keeping me informed and confident the flowers would be delivered as ordered.
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Answer by blumenshop.com
17 hours ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
6 days ago
Verified review
The lilies were for my granddaughter's birthday. She loved them. Thanks for all you do!
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Answer by blumenshop.com
4 days ago
Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that you were able to bring joy to the recipient with your floral greeting. We are looking forward to your next order. 🌸
Apr 12, 2024
Verified review
I had asked for flowers to be delivered by 8th April, they arrived on the 9th April
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Answer by blumenshop.com
Apr 12, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Apr 9, 2024
Verified review
The site is easy to use. The product was as shown. Arrived later than promised.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your positive feedback.
We are very sorry that the delivery by our shipping partner DHL took longer than you requested.
We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.🌸
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