Review summary
Customers consistently praise the freshness, beauty, and arrangement of the flowers, as well as the wide selection of bouquets and good value for money. The website is widely regarded as user-friendly, making ordering straightforward even for those abroad or using different languages. Timely and reliable delivery is highlighted by many, and clear order updates and tracking notifications are appreciated. Customer service is often described as responsive and helpful. Some customers report issues with wilted or damaged blooms. There are also several complaints about delivery delays, misdeliveries, and frustrations with delivery partners. A few customers experience confusing or insufficient communication regarding delivery status, and some describe unhelpful or generic responses from customer service, with a lack of resolution in certain cases.
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Verified
Distant relationship flowers.
I’m in a distance relationship, and I thought of buying my woman flowers, when I searched up her favourite flower and Blumenshop popped up so went on there, her flowers were there, so I got them for her, they got to her quick, she was surprised and she loved them, she made a video for me of her opening the box, I loved seeing that smile of hers. Blumenshop sure know how to do it thank you for all your help, understanding and the kindness, much appreciated 10/10 from me. Thank you again for everything.
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
It means a lot to us that we could help you create such a special surprise from afar. Knowing that your partner loved the flowers and that they brought such a big smile to her face is exactly why we do what we do. Thank you for your incredibly kind words and for choosing Blumenshop. We truly appreciate your support and hope to help you create many more special moments in the future.
Verified
Die allerbesten Wünsche an das gesamte Team von Blumenshop!
Ich möchte mich erneut für den erstklassigen Service und die hervorragende Qualität der Blumen bedanken. Trotz der schwierigen Wetter- und Temperaturbedingungen wurden die Blumen absolut frisch und genau wie beschrieben geliefert – so wie auch bei allen meinen bisherigen Bestellungen.
Die allerbesten Wünsche an das gesamte Team von Blumenshop!
Reply from blumenshop.com
Vielen Dank für deine wundervollen Worte! 💐
Es bedeutet uns sehr viel, dass du mit unserem Service und der Qualität der Blumen auch unter schwierigen Wetterbedingungen so zufrieden bist. Dass du bereits mehrfach gute Erfahrungen mit uns gemacht hast, ist für das gesamte Team ein ganz besonderes Kompliment. Deine lieben Wünsche geben wir sehr gerne weiter!
Verified
50th Wedding Anniversary Bouquet
Flowers received on the day of the anniversary. Recipient indicated they were impeccably wrapped, very fresh and beautiful. I was impressed with the tracking of the order and that it arrived in time for the anniversary, even though I had only put in the order one and a half days before and without extra delivery charges for the late order. I would highly recommend this company.
Reply from blumenshop.com
Thank you so much for your wonderful feedback! We’re delighted to hear the bouquet arrived right on time for such a special occasion and that it impressed with its freshness and presentation. It’s great to know the tracking and quick delivery met your expectations as well. Your recommendation truly means a lot to us! 🌸
Verified
I love Blumenshop flowers
I absolutely love the services this company is providing and even when I’ve had challenges with my order the quickly fixed the situation.
Every year I use them 3 time no matter what and I love their flowers and it makes my mum and aunt very happy. I’m in the UK and I can send flowers to Germany, is perfect, no effort and most of the times I have a discount code. Absolutely recommend them to anyone.
Thank you Blumenshop
Reply from blumenshop.com
Thank you so much for your wonderful review and your continued trust in us! 🌷
It truly means a lot to hear that you choose our service several times each year to send flowers to your mum and aunt in Germany. Knowing that our bouquets help bring them joy makes our work especially meaningful.
We’re also very happy that our team was able to quickly resolve the occasional challenge with an order. Providing reliable service, even across countries, is something we care deeply about.
Thank you for your recommendation and for being such a loyal customer – we look forward to delivering many more beautiful bouquets for you in the future!
Verified
Beautiful Bouquet
The beautiful flowers delivered for a special birthday exceeded my expectations, and the delivery updates eased my mind about placing an overseas order. Everything was perfect. The flowers did not look ordinary - they were arranged beautifully and with a designer's touch. I will never use another overseas flower shop service.
Reply from blumenshop.com
🌸 Thank you so much for your wonderful feedback! We’re truly delighted to hear that the flowers exceeded your expectations and made the special birthday even more memorable. It’s great to know that the delivery updates gave you peace of mind when ordering from overseas. Your kind words about the arrangement and design mean a lot to us – and we’re especially honored that you’d choose us again in the future!
Verified
The flowers were perfect and beautiful. When it comes to the delivery process, there is room for improvement. The sender, not the receiver, got an email about 10 minutes before the delivery arrived. There was no attempt made to call the receiver, and no information was sent to them. The sender received 2 different emails about how to pick up the flowers, one of which was false information. In a situation where the receiver was not able to pick up the flowers, there was no offer of another time of delivery. I hope they find another delivery service.
Reply from blumenshop.com
Thank you for your detailed and honest feedback. 🌼
We’re truly glad to hear that the flowers were perfect and beautiful.
At the same time, we’re very sorry that the delivery process did not meet your expectations. The confusion with the emails, the lack of direct contact with the recipient, and the missing re-delivery option are absolutely understandable points of frustration. That is not the experience we want for our customers.
We take your comments seriously and will use this feedback to review and improve our delivery communication and coordination with our shipping partners. Thank you for taking the time to share your experience.
Verified
Very quick delivery!
I was pleased when I waited until the last minute to send a gift to my son and future daughter in law (I hope). I ordered from the US to be delivered in Dusseldorf and was pleased that my gift arrived on his birthday as I had hoped. Live plants, in good condition that they seem to be very happy with!
Reply from blumenshop.com
🌸 Thank you so much for your wonderful 5-star review! We’re delighted to hear that your gift arrived on time all the way from the US to Düsseldorf and that the plants arrived in great condition. It’s lovely to know they were so well received – we truly appreciate your trust in us!
Verified
Flower delivery in rural Germany
This flower order was made from Australia for delivery to a small village in rural southern Germany, in quite cold weather. The flowers were delivered on time to the correct address, and were well wrapped for protection. The flowers were of good quality and plentiful, and were quite reasonably priced. The company website, where the order was placed, was clear and easy to navigate. Overall, this was a good experience.
Reply from blumenshop.com
Thank you for taking the time to share such detailed feedback.
We’re glad everything worked smoothly — from the easy ordering on our website to the on-time delivery to a rural area in cold weather. It’s great to hear the flowers arrived well protected, in good quality and at a fair price.
We truly appreciate your trust and are happy you had a good overall experience 💐
Verified
THANK YOU SO MUCH
My mum says they were the best flowers she has ever recieved via mail or delivery. They had an excellent water pouch and arrived very fresh and totally beautiful !
Reply from blumenshop.com
Thank you so much for your amazing 5-star review! 💐
We're absolutely delighted to hear that your mum said they were the best flowers she has ever received by post or delivery. It's wonderful to know they arrived beautifully fresh and that our water pouch helped keep them in perfect condition. Your kind words truly mean a lot to our team!
Verified
I was delighted with the roses that I selected for my mum 98th birthday. She was so happy of the arrangement of the bouquet 💐. Thank you for caring.
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted to hear that your mum loved the roses for her 98th birthday and that she was so happy with the bouquet. Thank you for choosing us to be part of such a special occasion. We truly appreciate your kind words!
Verified
Gorgeous peonies
I received the most stunning bouquet of peonies. I’ve been absolutely captivated by the way they bloom and transform; they are truly a work of art.
If there is something I can recommend to improve is the card that comes with them. Could be a nicer font and design.
Reply from blumenshop.com
🌸 Thank you so much for your lovely feedback! We’re delighted to hear how much you enjoyed the peonies and how beautifully they developed – truly something special.
We also really appreciate your suggestion regarding the card design. Your input is very valuable to us, and we’ll gladly take it into consideration to improve the overall experience.
Verified
Thank you My customer was really delighted with her flowers and sent me a photo . They arrived promptly . Great communication stress free purchase
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted to hear that your customer loved the flowers and even sent you a photo. It's great to know they arrived promptly and that you found the whole ordering process smooth and stress-free. We truly appreciate your kind words!
Verified
Despite living in the Uk
Despite living in the UK, I always use this company to send flowers to my Son and Daughter in Law who live in Germany. The flowers are excellent quality and arranged beautifully. The price is great value and the delivery time never fails . I wouldn’t use any other company
Reply from blumenshop.com
🌸 Thank you so much for your wonderful and loyal support! We’re truly delighted to hear that you trust us to send flowers from the UK to your family in Germany. It means a lot that you value our quality, pricing, and reliable delivery so highly.
Verified
Excellent service!
Excellent service and great choice of plants. The orchid was a birthday gift. The recipient was delighted with it. It was beautiful and of fantastic quality. Would highly recommend and wouldn’t hesitate to use this company again
Reply from blumenshop.com
Thank you so much for your wonderful feedback! 💐
We’re delighted to hear that the orchid made such a lovely birthday gift and that the recipient was so happy with it. It’s wonderful to know you were pleased with the quality and our selection of plants. Thank you for your recommendation – we’d be very happy to welcome you again!
Verified
Super
Las flores son preciosas, el ramo guapísimo. Muy fresco y todo. Solo hay una cosa que no me gustó, el ramo fue entregado a un vecino y no a mi hermana y se lo envié para su cumpleaños. Tenía que haberlo recibido ella. De esta manera no fue una sorpresa porque al ver en la app que el ramo fue entregado a otra persona tenía que escribirle para decirle que se vaya a buscarlo……
Reply from blumenshop.com
Muchas gracias por tu mensaje y por compartir tu experiencia con nosotros. Nos alegra mucho saber que las flores eran preciosas, el ramo muy bonito y fresco, y que en general te gustó la calidad 🌸
Al mismo tiempo, entendemos perfectamente tu decepción por la forma de la entrega. Cuando un destinatario no está disponible en el momento de la entrega, el repartidor puede, según el procedimiento del servicio de mensajería, entregar el paquete a un vecino para asegurarse de que llegue el mismo día. Sabemos que, especialmente tratándose de un regalo de cumpleaños, esto puede arruinar un poco la sorpresa, y lo sentimos mucho.
Tu comentario es totalmente comprensible y lo tendremos en cuenta para seguir mejorando. Gracias por tu sinceridad y por confiar en nosotros para un momento tan especial.
Verified
Amazing , definitely recommend
The range of flowers available is absolutely great and the prices are very good /reasonable , you can’t get any better the quality of the flowers were great too and sure the message card got safely delivered too which was important for me . So overall a great experience !!
Reply from blumenshop.com
🌸 Thank you so much for your amazing feedback! We’re delighted to hear that you loved the variety of flowers, found the prices reasonable, and were happy with the quality. It’s especially great to know the message card arrived safely as well – that means a lot! We truly appreciate your recommendation.
Verified
Connected online from Australia. Service was troublefree, promt and great value. Delivered on time and as addressed.
Excellent experiencce.
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted to hear that ordering from Australia was so easy and that everything went smoothly. It's great to know your flowers arrived on time and exactly as addressed. Your kind words mean a lot to our team!
Verified
Plant etc returned
DHL could not deliver so had to be returned . Blumenshop were great and held the product until I had a new address. I hope it will now be delivered. Thankyou Blumenshop for your patience and time
Margaret ( New Zealand)
Reply from blumenshop.com
Thank you so much for your kind and understanding feedback, Margaret! 💐
We’re glad we could assist while the delivery issue with DHL was being sorted out. Thank you for your patience as well, and we truly hope your plant arrives safely and brings lots of joy once delivered!
Verified
Perfect for the gifts & loved the quality of flowers but out of 12 flowers i ordered one of them was damaged inside the box where it came off from the flower bud.
Reply from blumenshop.com
Thank you for your lovely feedback! 💐
We're delighted to hear that you loved the quality of the flowers and that they made wonderful gifts. We're sorry that one of the flowers was damaged during transit. We appreciate you taking the time to let us know and hope to provide an even better experience next time.
Verified
Ich bin begeistert! Die Bestellung kam absolut pünktlich und genau wie geplant an. Es ist ein tolles Gefühl, wenn man sich bei einem Geschenk zu 100% auf den Anbieter verlassen kann. Die Qualität der Rosen ist hervorragend und das gesamte Paket (inklusive der Schokolade) kam sicher und wunderschön verpackt an. Vielen Dank für den zuverlässigen Service und das tolle Geschenkerlebnis. Gerne wieder!
Reply from blumenshop.com
Vielen Dank für dein ausführliches Feedback und die wunderschönen Fotos der Rosen 🌹 – darüber haben wir uns wirklich sehr gefreut! Es bedeutet uns viel zu hören, dass deine Bestellung absolut pünktlich und genau wie geplant angekommen ist. Gerade bei Geschenken ist Vertrauen besonders wichtig, umso schöner, dass du dich zu 100 % auf uns verlassen konntest.
Dein Lob zur hervorragenden Qualität der Rosen und zur liebevollen, sicheren Verpackung des gesamten Pakets – inklusive der Schokolade – wissen wir sehr zu schätzen. Genau solche Geschenkerlebnisse möchten wir schaffen: hochwertig, zuverlässig und mit viel Liebe zum Detail.
Vielen Dank für deine wertschätzenden Worte und dein Vertrauen. Wir freuen uns schon sehr darauf, dich jederzeit wieder begeistern zu dürfen.