blumenshop.com

Reviews:

Flowers received on the day of the anniversary. Recipient indicated they were impeccably wrapped, very fresh and beautiful. I was impressed with the tracking of the order and that it arrived in time for the anniversary, even though I had only put in the order one and a half days before and without extra delivery charges for the late order. I would highly recommend this company.

I absolutely love the services this company is providing and even when I’ve had challenges with my order the quickly fixed the situation. Every year I use them 3 time no matter what and I love their flowers and it makes my mum and aunt very happy. I’m in the UK and I can send flowers to Germany, is perfect, no effort and most of the times I have a discount code. Absolutely recommend them to anyone. Thank you Blumenshop

The beautiful flowers delivered for a special birthday exceeded my expectations, and the delivery updates eased my mind about placing an overseas order. Everything was perfect. The flowers did not look ordinary - they were arranged beautifully and with a designer's touch. I will never use another overseas flower shop service.

The flowers were perfect and beautiful. When it comes to the delivery process, there is room for improvement. The sender, not the receiver, got an email about 10 minutes before the delivery arrived. There was no attempt made to call the receiver, and no information was sent to them. The sender received 2 different emails about how to pick up the flowers, one of which was false information. In a situation where the receiver was not able to pick up the flowers, there was no offer of another time of delivery. I hope they find another delivery service.

I was pleased when I waited until the last minute to send a gift to my son and future daughter in law (I hope). I ordered from the US to be delivered in Dusseldorf and was pleased that my gift arrived on his birthday as I had hoped. Live plants, in good condition that they seem to be very happy with!

This flower order was made from Australia for delivery to a small village in rural southern Germany, in quite cold weather. The flowers were delivered on time to the correct address, and were well wrapped for protection. The flowers were of good quality and plentiful, and were quite reasonably priced. The company website, where the order was placed, was clear and easy to navigate. Overall, this was a good experience.

I received the most stunning bouquet of peonies. I’ve been absolutely captivated by the way they bloom and transform; they are truly a work of art. If there is something I can recommend to improve is the card that comes with them. Could be a nicer font and design.

Despite living in the UK, I always use this company to send flowers to my Son and Daughter in Law who live in Germany. The flowers are excellent quality and arranged beautifully. The price is great value and the delivery time never fails . I wouldn’t use any other company

Las flores son preciosas, el ramo guapísimo. Muy fresco y todo. Solo hay una cosa que no me gustó, el ramo fue entregado a un vecino y no a mi hermana y se lo envié para su cumpleaños. Tenía que haberlo recibido ella. De esta manera no fue una sorpresa porque al ver en la app que el ramo fue entregado a otra persona tenía que escribirle para decirle que se vaya a buscarlo……

Excellent service and great choice of plants. The orchid was a birthday gift. The recipient was delighted with it. It was beautiful and of fantastic quality. Would highly recommend and wouldn’t hesitate to use this company again

The range of flowers available is absolutely great and the prices are very good /reasonable , you can’t get any better the quality of the flowers were great too and sure the message card got safely delivered too which was important for me . So overall a great experience !!

DHL could not deliver so had to be returned . Blumenshop were great and held the product until I had a new address. I hope it will now be delivered. Thankyou Blumenshop for your patience and time Margaret ( New Zealand)

Ich bin begeistert! Die Bestellung kam absolut pünktlich und genau wie geplant an. Es ist ein tolles Gefühl, wenn man sich bei einem Geschenk zu 100% auf den Anbieter verlassen kann. Die Qualität der Rosen ist hervorragend und das gesamte Paket (inklusive der Schokolade) kam sicher und wunderschön verpackt an. Vielen Dank für den zuverlässigen Service und das tolle Geschenkerlebnis. Gerne wieder!

My daughter who lives in Berlin loved her bouquet. She sent me a photo of it. It was easy to order in spite of me living in England . I will certainly buy from this company in the future as I have done in the past. Well done.

Everything was very easy from the chosing to the ordering . The flowers were received and were told they were beautiful and delivered on the required day in a safe place . Would definitely order from you again . Thank you

Great customer service, great selection of greeting cards, and I knew step by step the process and delivery of the bouquet and the price was great. I can highly recommend the Blumenshop Thank you, Patty.

In short: a delivery attempt was recorded even though the recipient was at home and no one rang the doorbell or contacted her. Customer service then repeatedly sent copy-paste replies and eventually stopped responding. I ordered a bouquet through Blumenshop.de for delivery in Berlin while I live in Finland. The flowers were meant to be delivered directly to the recipient in Berlin. According to the shipment tracking, a delivery attempt was registered and marked as unsuccessful. However, the recipient was at home during the indicated delivery window. No one rang the doorbell, no one knocked, and there was no phone call or message. Despite this, I received an email stating that the delivery had failed and that the bouquet had been redirected to a pickup location. What made the situation even worse is that the bouquet could not even be collected that same day. The pickup location only received it the following day, which means the flowers remained out of water for a prolonged period. For perishable goods like flowers this is obviously a serious problem. I contacted customer service to clarify what had happened and asked several very specific questions. Instead of addressing the situation, I mostly received copy-paste responses repeating delivery terms that had nothing to do with what actually happened. My questions were simply not answered. Another concerning point is the handling of personal information. During the order process the shop collects the recipient’s personal data, including the phone number. However, I was told that this number cannot be shared with the courier and will also not be used to contact the recipient regarding the delivery. When I asked why this personal information is collected at all and how it is actually used, I did not receive any explanation. This raises an obvious question about why such personal data is requested if it apparently cannot be used for delivery purposes. Eventually customer service stopped responding entirely. Instead of resolving the issue or explaining the recorded delivery attempt, I later received an automated survey asking whether the delivery had been successful. For transparency, I also shared my experience on Trustpilot. The response from the company there was again a generic copy-paste of delivery terms that did not address the actual issue at all. A screenshot of this response is attached. I have ordered flowers online many times and in several different countries, and I have never experienced a situation handled this poorly. The delivery issue itself was already problematic, but the dismissive and template-style responses from customer service made the experience significantly worse.

Hallo, vielen Dank für die Online-Informationen zu den Lieferschritten. Ich würde mich freuen, wenn es mehr Optionen bei der Wahl des Liefertags gäbe. Auch die Möglichkeit, eine Lieferzeit auszuwählen, wäre hilfreich. Außerdem würde ich gerne wissen, an wen bzw. unter welchem ​​Namen die Lieferung erfolgt. Ich bestelle aus dem Ausland. Die Versandkosten finde ich etwas hoch. Weiter so!

Enabling me to send a beautiful bouquet of flowers to friend . The process was very straightforward. I was slightly worried that the standard shipping time might spoil the bouquet. I had no need to worry...I was sent a picture from my friend and they looked fabulous. The free personalised greeting card was a bonus too. Communication was good.I was kept informed of the progress and was sent tracking information. This was in German, but I eventually realised there was a translation option. Thank goodness as my German is not good! This allowed me to alert my friend of a package being delivered. All in all, a good experience . I would recommend this service.

My mum received a beautifully arranged bouquet as a birthday gift: carefully prepared, with the stems kept moist in wrapping, and delivered right on time. I wholeheartedly recommend their service!