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Review summary
Customers frequently praise the freshness, beauty, and quality of the flowers and plants received. The website and ordering process are described as easy, convenient, and straightforward, particularly for international orders. Many customers highlight good prices and value for money, and bouquets and plants often match the website photos. Delivery punctuality and reliability are often mentioned positively, and customer service is generally seen as helpful, responsive, and problem-solving. Clear order tracking, timely updates, and informative notifications are also appreciated. Some customers mention issues with wilted or damaged blooms. There are reports of missed, delayed, or problematic deliveries, as well as occasional confusion or lack of communication from the delivery or support teams. A few reviewers note unhelpful or template responses from customer service and instances where delivered items did not meet expectations compared to the website. Additionally, high shipping costs are mentioned by some.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsblumenshop.com
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Verified
Distant relationship flowers.
I’m in a distance relationship, and I thought of buying my woman flowers, when I searched up her favourite flower and Blumenshop popped up so went on there, her flowers were there, so I got them for her, they got to her quick, she was surprised and she loved them, she made a video for me of her opening the box, I loved seeing that smile of hers. Blumenshop sure know how to do it thank you for all your help, understanding and the kindness, much appreciated 10/10 from me. Thank you again for everything.
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
It means a lot to us that we could help you create such a special surprise from afar. Knowing that your partner loved the flowers and that they brought such a big smile to her face is exactly why we do what we do. Thank you for your incredibly kind words and for choosing Blumenshop. We truly appreciate your support and hope to help you create many more special moments in the future.
Verified
Very good service and beautiful bouquet. Sent flowers to my daughter in Germany for her birthday from myself in the UK, found the whole ordering process super easy and moreover the delivery was on time and was kept well informed. My daughter was delighted and loved her flowers - Thank you!
Reply from blumenshop.com
Thank you so much for your wonderful feedback! 💐
It’s lovely to hear that sending birthday flowers from the UK to your daughter in Germany was so easy and that you were kept well informed throughout the delivery. Most importantly, we’re delighted that she loved her bouquet. Thank you for choosing us for her special day!
Verified
Die allerbesten Wünsche an das gesamte Team von Blumenshop!
Ich möchte mich erneut für den erstklassigen Service und die hervorragende Qualität der Blumen bedanken. Trotz der schwierigen Wetter- und Temperaturbedingungen wurden die Blumen absolut frisch und genau wie beschrieben geliefert – so wie auch bei allen meinen bisherigen Bestellungen.
Die allerbesten Wünsche an das gesamte Team von Blumenshop!
Reply from blumenshop.com
Vielen Dank für deine wundervollen Worte! 💐
Es bedeutet uns sehr viel, dass du mit unserem Service und der Qualität der Blumen auch unter schwierigen Wetterbedingungen so zufrieden bist. Dass du bereits mehrfach gute Erfahrungen mit uns gemacht hast, ist für das gesamte Team ein ganz besonderes Kompliment. Deine lieben Wünsche geben wir sehr gerne weiter!
Verified
Very impressed with this company, they delivered my item as instructed and my daughter was very happy with the quality.
My only concern was a couple of flowers were wilted and couldn’t recover.
However overall I would definitely use this company one hundred percent. Thank you.
Reply from blumenshop.com
Thank you for your lovely feedback! 💐 We’re delighted that the delivery went as requested and that your daughter was so happy with the quality of the flowers. We’re sorry that a couple of blooms arrived wilted and didn’t recover. It means a lot that, despite this, you would still choose us again.
Verified
Exzellenter Service, reibungslose Bezahlung und pünktliche Lieferung. Alles war bequem, schnell und zuverlässig. Ein wirklich toller Service, der Respekt und Vertrauen verdient. Eine großartige Möglichkeit, Ihren Verwandten in Deutschland schnell zu gratulieren. Vielen Dank!
Reply from blumenshop.com
Vielen Dank für deine wunderbare Rückmeldung! 💐
Es freut uns sehr, dass du mit unserem Service, der unkomplizierten Bezahlung und der pünktlichen Lieferung rundum zufrieden bist. Besonders schön ist es, dass wir dir dabei helfen konnten, deinen Verwandten in Deutschland auch aus der Ferne eine Freude zu bereiten. Vielen Dank für dein Vertrauen und deine lieben Worte! 🌷
Verified
The beautiful woman I had ordered these flowers for was absolutely enthralled by their beauty, scent and the joy of the occasion. Blumenshop delivered exactly what I ordered and were very prompt with delivery. 10/10 performance, would order again
Reply from blumenshop.com
Thank you so much for your fantastic 5-star review! 💐
We’re delighted that the flowers brought so much joy and that their beauty and scent made the occasion even more special. It’s wonderful to hear that everything arrived just as ordered and right on time. We’d be very happy to welcome you back!
Verified
Absolutely gorgeous flowers! 🌷 The flowers were beautiful and exactly what I hoped for. The whole ordering process was so simple and straightforward, and everything arrived perfectly. My family loved them! I would definitely recommend and will be ordering again. 💐✨
Reply from blumenshop.com
Thank you so much for your amazing 5-star review! 💐✨
We're delighted that the flowers were exactly what you hoped for and that your family loved them. It's wonderful to hear that ordering was simple and everything arrived perfectly. Thank you for your recommendation – we look forward to creating another beautiful surprise for you soon! 🌷
Verified
50th Wedding Anniversary Bouquet
Flowers received on the day of the anniversary. Recipient indicated they were impeccably wrapped, very fresh and beautiful. I was impressed with the tracking of the order and that it arrived in time for the anniversary, even though I had only put in the order one and a half days before and without extra delivery charges for the late order. I would highly recommend this company.
Reply from blumenshop.com
Thank you so much for your wonderful feedback! We’re delighted to hear the bouquet arrived right on time for such a special occasion and that it impressed with its freshness and presentation. It’s great to know the tracking and quick delivery met your expectations as well. Your recommendation truly means a lot to us! 🌸
Verified
Insufficient updates and heat damage
Thank you for delivering the flowers. I was disappointed by two things:
1. The update system failed on the first day: after giving an initial 90-minute delivery slot and announcing delivery in 15 minutes with no result, half an hour later a new 90-minute slot was given, still nothing, then 4 hours later: "due to unexpected circumstances delivery will happen tomorrow". I hope the delivery driver was ok. Insufficient updates meant the recipient had waited at home all day.
2. Sadly when the flowers were delivered the next morning (1 August), the high temperatures in Heidelberg on 31 July and 1 August meant that some of the flowers, the roses in particular, suffered during their prolonged delivery journey and never really recovered. They looked like they had been in the delivery van for over 6 hours on the first day.
Reply from blumenshop.com
Thank you for your detailed feedback. 💐
We're sorry that the delivery experience was frustrating and that the flowers were affected by the delay and high temperatures.
The delivery time windows are provided directly by our shipping partner and are only estimated. Unfortunately, we have no influence over route planning or changes to these time windows. We understand how disappointing it is when the recipient waits at home based on those updates and the delivery is then postponed.
We also regret that some of the flowers, especially the roses, suffered during the extended transport time.
Verified
We were sending flowers to good friends of ours and had never done it this way before so we were a bit wary, but your service was excellent and I 100% would use you again.
So thank you very much all the way from Wales
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted to hear that your first experience ordering flowers this way went so smoothly and that you were happy with our service. Knowing that you would choose us again means a lot to our team. Thank you for trusting us to send your special surprise all the way from Wales to your friends! 🌷
Verified
I love Blumenshop flowers
I absolutely love the services this company is providing and even when I’ve had challenges with my order the quickly fixed the situation.
Every year I use them 3 time no matter what and I love their flowers and it makes my mum and aunt very happy. I’m in the UK and I can send flowers to Germany, is perfect, no effort and most of the times I have a discount code. Absolutely recommend them to anyone.
Thank you Blumenshop
Reply from blumenshop.com
Thank you so much for your wonderful review and your continued trust in us! 🌷
It truly means a lot to hear that you choose our service several times each year to send flowers to your mum and aunt in Germany. Knowing that our bouquets help bring them joy makes our work especially meaningful.
We’re also very happy that our team was able to quickly resolve the occasional challenge with an order. Providing reliable service, even across countries, is something we care deeply about.
Thank you for your recommendation and for being such a loyal customer – we look forward to delivering many more beautiful bouquets for you in the future!
Verified
Beautiful Bouquet
The beautiful flowers delivered for a special birthday exceeded my expectations, and the delivery updates eased my mind about placing an overseas order. Everything was perfect. The flowers did not look ordinary - they were arranged beautifully and with a designer's touch. I will never use another overseas flower shop service.
Reply from blumenshop.com
🌸 Thank you so much for your wonderful feedback! We’re truly delighted to hear that the flowers exceeded your expectations and made the special birthday even more memorable. It’s great to know that the delivery updates gave you peace of mind when ordering from overseas. Your kind words about the arrangement and design mean a lot to us – and we’re especially honored that you’d choose us again in the future!
Verified
The flowers were perfect and beautiful. When it comes to the delivery process, there is room for improvement. The sender, not the receiver, got an email about 10 minutes before the delivery arrived. There was no attempt made to call the receiver, and no information was sent to them. The sender received 2 different emails about how to pick up the flowers, one of which was false information. In a situation where the receiver was not able to pick up the flowers, there was no offer of another time of delivery. I hope they find another delivery service.
Reply from blumenshop.com
Thank you for your detailed and honest feedback. 🌼
We’re truly glad to hear that the flowers were perfect and beautiful.
At the same time, we’re very sorry that the delivery process did not meet your expectations. The confusion with the emails, the lack of direct contact with the recipient, and the missing re-delivery option are absolutely understandable points of frustration. That is not the experience we want for our customers.
We take your comments seriously and will use this feedback to review and improve our delivery communication and coordination with our shipping partners. Thank you for taking the time to share your experience.
Verified
Beautiful Flowers! great birthday surprise
I bought flowers as a surprise for my friends birthday and booked the Saturday slot, unfortunately they did not arrive until Monday so it was less of a surprise but they were still really beautiful and she loved them, Thank you
Reply from blumenshop.com
Thank you for your lovely feedback! 💐
We’re glad to hear that the flowers were beautiful and that your friend loved them.
We’re sorry the surprise arrived later than planned. With standard shipping, delivery on the requested date unfortunately cannot be guaranteed. We understand that this is especially disappointing for a birthday, but we’re happy the bouquet still brought her joy.
Verified
This was my second time ordering with Blumenshop
This was my second time ordering with Blumenshop, both times were handled excellently. The flowers arrived on time and were beautiful and fresh. My relatives in Germany were very pleased.
Reply from blumenshop.com
Thank you so much for your wonderful 5-star review! 💐
We're delighted that both of your orders arrived on time with beautiful, fresh flowers. It's especially lovely to hear that your relatives in Germany were so pleased. Thank you for choosing us again and for your trust! 🌷
Verified
Very quick delivery!
I was pleased when I waited until the last minute to send a gift to my son and future daughter in law (I hope). I ordered from the US to be delivered in Dusseldorf and was pleased that my gift arrived on his birthday as I had hoped. Live plants, in good condition that they seem to be very happy with!
Reply from blumenshop.com
🌸 Thank you so much for your wonderful 5-star review! We’re delighted to hear that your gift arrived on time all the way from the US to Düsseldorf and that the plants arrived in great condition. It’s lovely to know they were so well received – we truly appreciate your trust in us!
Verified
Flower delivery in rural Germany
This flower order was made from Australia for delivery to a small village in rural southern Germany, in quite cold weather. The flowers were delivered on time to the correct address, and were well wrapped for protection. The flowers were of good quality and plentiful, and were quite reasonably priced. The company website, where the order was placed, was clear and easy to navigate. Overall, this was a good experience.
Reply from blumenshop.com
Thank you for taking the time to share such detailed feedback.
We’re glad everything worked smoothly — from the easy ordering on our website to the on-time delivery to a rural area in cold weather. It’s great to hear the flowers arrived well protected, in good quality and at a fair price.
We truly appreciate your trust and are happy you had a good overall experience 💐
Verified
The bouquet that was delivered was exactly if not even better than in the photo. Prompt delivery, and the product was great. I would recommend Blumenshop.
Reply from blumenshop.com
Thank you so much for your wonderful review! 💐
It’s great to hear that the bouquet matched — or even exceeded — your expectations and arrived promptly. We really appreciate your recommendation and hope to welcome you back again soon!
Verified
great service. able to send my flowers on time and beautiful bouquet at reasonable prices. i am am in Malaysia and my receipient is in Berlin. veryy good customer service. will use their services again in future. Thank you!
Reply from blumenshop.com
Thank you for your lovely 4-star review! 💐
We're delighted to hear that your flowers arrived on time, that you were happy with the bouquet and our prices, and that you had a positive experience with our customer service. It means a lot to us that you chose us from Malaysia to surprise someone in Berlin. We look forward to helping you again in the future. Thank you for your kind words!
Verified
THANK YOU SO MUCH
My mum says they were the best flowers she has ever recieved via mail or delivery. They had an excellent water pouch and arrived very fresh and totally beautiful !
Reply from blumenshop.com
Thank you so much for your amazing 5-star review! 💐
We're absolutely delighted to hear that your mum said they were the best flowers she has ever received by post or delivery. It's wonderful to know they arrived beautifully fresh and that our water pouch helped keep them in perfect condition. Your kind words truly mean a lot to our team!
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blumenshop.com
Colorful, fresh and uncomplicated - that's blumenshop.com. With our bouquets, we want to bring joy to every occasion. The seasonal cut flowers in our bouquets come directly from the grower and are bou...
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