blumenshop.com
Reviews:

3,802 total reviews   

4.55

Excellent

3,802 reviews since Jul 20, 2021

5
83 %
4
5 %
3
3 %
2
2 %
1
7 %
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Review summary

Customers praised the freshness, beauty, and quality of the flowers and plants, as well as the timely and reliable delivery. The ordering process was found to be easy and accessible for international orders, making gift sending convenient. Most customers also appreciated the helpful and responsive customer service, regular updates about order status and delivery, and felt the service offered good value for money with fair pricing. Some customers did experience issues such as occasional wilted or damaged items, delivery delays or missed deliveries, and problems with pickup locations. A few found customer service replies generic or unhelpful, notifications insufficient or confusing, and were dissatisfied with bouquet sizes relative to their cost.

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Reviewsblumenshop.com

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Community member 
1 Reviews
 Verified

The choice was great

The choice of bouquet was great, including some less conventional bouquets (with bird of paradise). I thought they represented good value for money, though the exchange rate is good at the moment. Recipient was delighted with the flowers. Delivery was supposed to be Saturday, but they go there on the Monday. Not a huge issue on this occasion, but possibly on another.

Reply from blumenshop.com

Thank you so much for your lovely feedback! 💐 We're delighted that you enjoyed our selection of bouquets, especially the more unusual arrangements featuring birds of paradise, and that the recipient was so happy with the flowers. We're sorry, however, that your delivery arrived on Monday instead of Saturday. We completely understand that timing can be especially important when sending flowers as a gift. With our standard shipping option, delivery on the requested date unfortunately cannot be guaranteed. For special occasions, we therefore recommend our DPD Express delivery option. We truly appreciate your understanding and hope to delight you and your loved ones with our flowers again soon!
Community member 
1 Reviews
 Verified

Distant relationship flowers.

I’m in a distance relationship, and I thought of buying my woman flowers, when I searched up her favourite flower and Blumenshop popped up so went on there, her flowers were there, so I got them for her, they got to her quick, she was surprised and she loved them, she made a video for me of her opening the box, I loved seeing that smile of hers. Blumenshop sure know how to do it thank you for all your help, understanding and the kindness, much appreciated 10/10 from me. Thank you again for everything.

Reply from blumenshop.com

Thank you so much for your wonderful 5-star review! 💐 It means a lot to us that we could help you create such a special surprise from afar. Knowing that your partner loved the flowers and that they brought such a big smile to her face is exactly why we do what we do. Thank you for your incredibly kind words and for choosing Blumenshop. We truly appreciate your support and hope to help you create many more special moments in the future.
Community member 
1 Reviews
 Verified
Pedí unas orquídeas desde México para entregar en Alemania y no llegaron a su destino final, cuando se supone que se paga envío para llegar a tiempo al domicilio. El regalo tuvo que ser recogido en una packet shop. ¿Qué clase de regalo sorpresa es esa? Gracias a que pudo recoger las orquídeas a tiempo no se marchitaron. Pero ese sistema de entrega no es el más adecuado.

Reply from blumenshop.com

Gracias por compartir tu experiencia. 💐 Lamentamos que la entrega no se realizara directamente en el domicilio y que la sorpresa no saliera como habías imaginado. Cuando una entrega no puede realizarse personalmente, el paquete puede ser llevado, de acuerdo con las condiciones de envío, a una sucursal o punto de recogida cercano. Entendemos que esto resulta especialmente decepcionante cuando se trata de un regalo sorpresa enviado desde el extranjero. Nos alegra, al menos, que las orquídeas pudieran recogerse a tiempo y llegaran en buen estado. Agradecemos mucho tu comentario sobre el proceso de entrega.
Community member 
1 Reviews
 Verified
Very good service and beautiful bouquet. Sent flowers to my daughter in Germany for her birthday from myself in the UK, found the whole ordering process super easy and moreover the delivery was on time and was kept well informed. My daughter was delighted and loved her flowers - Thank you!

Reply from blumenshop.com

Thank you so much for your wonderful feedback! 💐 It’s lovely to hear that sending birthday flowers from the UK to your daughter in Germany was so easy and that you were kept well informed throughout the delivery. Most importantly, we’re delighted that she loved her bouquet. Thank you for choosing us for her special day!
Community member 
1 Reviews
 Verified

Die allerbesten Wünsche an das gesamte Team von Blumenshop!

Ich möchte mich erneut für den erstklassigen Service und die hervorragende Qualität der Blumen bedanken. Trotz der schwierigen Wetter- und Temperaturbedingungen wurden die Blumen absolut frisch und genau wie beschrieben geliefert – so wie auch bei allen meinen bisherigen Bestellungen. Die allerbesten Wünsche an das gesamte Team von Blumenshop!

Reply from blumenshop.com

Vielen Dank für deine wundervollen Worte! 💐 Es bedeutet uns sehr viel, dass du mit unserem Service und der Qualität der Blumen auch unter schwierigen Wetterbedingungen so zufrieden bist. Dass du bereits mehrfach gute Erfahrungen mit uns gemacht hast, ist für das gesamte Team ein ganz besonderes Kompliment. Deine lieben Wünsche geben wir sehr gerne weiter!
Community member 
1 Reviews
 Verified
Very impressed with this company, they delivered my item as instructed and my daughter was very happy with the quality. My only concern was a couple of flowers were wilted and couldn’t recover. However overall I would definitely use this company one hundred percent. Thank you.

Reply from blumenshop.com

Thank you for your lovely feedback! 💐 We’re delighted that the delivery went as requested and that your daughter was so happy with the quality of the flowers. We’re sorry that a couple of blooms arrived wilted and didn’t recover. It means a lot that, despite this, you would still choose us again.
Community member 
1 Reviews
 Verified
Exzellenter Service, reibungslose Bezahlung und pünktliche Lieferung. Alles war bequem, schnell und zuverlässig. Ein wirklich toller Service, der Respekt und Vertrauen verdient. Eine großartige Möglichkeit, Ihren Verwandten in Deutschland schnell zu gratulieren. Vielen Dank!

Reply from blumenshop.com

Vielen Dank für deine wunderbare Rückmeldung! 💐 Es freut uns sehr, dass du mit unserem Service, der unkomplizierten Bezahlung und der pünktlichen Lieferung rundum zufrieden bist. Besonders schön ist es, dass wir dir dabei helfen konnten, deinen Verwandten in Deutschland auch aus der Ferne eine Freude zu bereiten. Vielen Dank für dein Vertrauen und deine lieben Worte! 🌷
Community member 
1 Reviews
 Verified
I bought a plant from blumenshop online from Portland, OR and 2 days later it was delivered to Frankfurt, GR. I couldn't be more happy with the quality of the plant. Exceeded y expectation.

Reply from blumenshop.com

What a wonderful review! 💐 We're delighted that ordering from Portland to Frankfurt was such a smooth experience and that your plant arrived so quickly. It's especially lovely to hear that the quality exceeded your expectations! Thank you for your kind words and your 5 stars. We hope to help you surprise someone special again soon!
Community member 
1 Reviews
 Verified
The beautiful woman I had ordered these flowers for was absolutely enthralled by their beauty, scent and the joy of the occasion. Blumenshop delivered exactly what I ordered and were very prompt with delivery. 10/10 performance, would order again

Reply from blumenshop.com

Thank you so much for your fantastic 5-star review! 💐 We’re delighted that the flowers brought so much joy and that their beauty and scent made the occasion even more special. It’s wonderful to hear that everything arrived just as ordered and right on time. We’d be very happy to welcome you back!
Community member 
1 Reviews
 Verified
Absolutely gorgeous flowers! 🌷 The flowers were beautiful and exactly what I hoped for. The whole ordering process was so simple and straightforward, and everything arrived perfectly. My family loved them! I would definitely recommend and will be ordering again. 💐✨

Reply from blumenshop.com

Thank you so much for your amazing 5-star review! 💐✨ We're delighted that the flowers were exactly what you hoped for and that your family loved them. It's wonderful to hear that ordering was simple and everything arrived perfectly. Thank you for your recommendation – we look forward to creating another beautiful surprise for you soon! 🌷
Community member 
1 Reviews
 Verified
Our relative Loved the roses - especially the Beautiful smell ! It was delivered a day early but I understand your postal system/delivery company is responsible for that. Thanks Rhoda S

Reply from blumenshop.com

Thank you so much for your lovely feedback! 💐 We’re delighted to hear that your relative loved the roses, especially their beautiful fragrance. We really appreciate your understanding regarding the earlier delivery and hope the flowers brought lots of joy!
Community member 
1 Reviews
 Verified

Insufficient updates and heat damage

Thank you for delivering the flowers. I was disappointed by two things: 1. The update system failed on the first day: after giving an initial 90-minute delivery slot and announcing delivery in 15 minutes with no result, half an hour later a new 90-minute slot was given, still nothing, then 4 hours later: "due to unexpected circumstances delivery will happen tomorrow". I hope the delivery driver was ok. Insufficient updates meant the recipient had waited at home all day. 2. Sadly when the flowers were delivered the next morning (1 August), the high temperatures in Heidelberg on 31 July and 1 August meant that some of the flowers, the roses in particular, suffered during their prolonged delivery journey and never really recovered. They looked like they had been in the delivery van for over 6 hours on the first day.

Reply from blumenshop.com

Thank you for your detailed feedback. 💐 We're sorry that the delivery experience was frustrating and that the flowers were affected by the delay and high temperatures. The delivery time windows are provided directly by our shipping partner and are only estimated. Unfortunately, we have no influence over route planning or changes to these time windows. We understand how disappointing it is when the recipient waits at home based on those updates and the delivery is then postponed. We also regret that some of the flowers, especially the roses, suffered during the extended transport time.
Community member 
1 Reviews
 Verified

50th Wedding Anniversary Bouquet

Flowers received on the day of the anniversary. Recipient indicated they were impeccably wrapped, very fresh and beautiful. I was impressed with the tracking of the order and that it arrived in time for the anniversary, even though I had only put in the order one and a half days before and without extra delivery charges for the late order. I would highly recommend this company.

Reply from blumenshop.com

Thank you so much for your wonderful feedback! We’re delighted to hear the bouquet arrived right on time for such a special occasion and that it impressed with its freshness and presentation. It’s great to know the tracking and quick delivery met your expectations as well. Your recommendation truly means a lot to us! 🌸
Community member 
1 Reviews
 Verified
We were sending flowers to good friends of ours and had never done it this way before so we were a bit wary, but your service was excellent and I 100% would use you again. So thank you very much all the way from Wales

Reply from blumenshop.com

Thank you so much for your wonderful 5-star review! 💐 We're delighted to hear that your first experience ordering flowers this way went so smoothly and that you were happy with our service. Knowing that you would choose us again means a lot to our team. Thank you for trusting us to send your special surprise all the way from Wales to your friends! 🌷
Community member 
3 Reviews
 Verified

I love Blumenshop flowers

I absolutely love the services this company is providing and even when I’ve had challenges with my order the quickly fixed the situation. Every year I use them 3 time no matter what and I love their flowers and it makes my mum and aunt very happy. I’m in the UK and I can send flowers to Germany, is perfect, no effort and most of the times I have a discount code. Absolutely recommend them to anyone. Thank you Blumenshop

Reply from blumenshop.com

Thank you so much for your wonderful review and your continued trust in us! 🌷 It truly means a lot to hear that you choose our service several times each year to send flowers to your mum and aunt in Germany. Knowing that our bouquets help bring them joy makes our work especially meaningful. We’re also very happy that our team was able to quickly resolve the occasional challenge with an order. Providing reliable service, even across countries, is something we care deeply about. Thank you for your recommendation and for being such a loyal customer – we look forward to delivering many more beautiful bouquets for you in the future!
Community member 
1 Reviews
 Verified

Sending flowers abroad

If you are purchasing internationally they are good option, easy to use as well as good quality product and delivered quickly and on time

Reply from blumenshop.com

Thank you so much for your lovely feedback! 💐 We’re delighted that ordering internationally was easy, the flowers arrived quickly and on time, and the quality met your expectations. It’s wonderful to know we could help you send a special surprise from afar!
Community member 
1 Reviews
 Verified

Than you

Thanks so much. It was easy to order and the follow up till delivery was outstanding. My girlfriend loved the flowers and other items. Danke

Reply from blumenshop.com

Thank you so much for your wonderful review and for sharing the photos! 💐 We’re delighted that ordering was easy, that you felt well informed throughout the delivery, and most of all that your girlfriend loved the flowers and the extra gifts. Your lovely feedback means a lot to us!
Community member 
1 Reviews
 Verified
Excellent service and communication. My friend loved the floral arrangement and received it in a timely fashion. Thank you!

Reply from blumenshop.com

Thank you so much for your wonderful 5-star review! 💐 We’re delighted that you were happy with our communication and service, and even more pleased that your friend loved the flowers. It’s lovely to know everything arrived on time and brought so much joy!
Community member 
1 Reviews
 Verified

Beautiful Bouquet

The beautiful flowers delivered for a special birthday exceeded my expectations, and the delivery updates eased my mind about placing an overseas order. Everything was perfect. The flowers did not look ordinary - they were arranged beautifully and with a designer's touch. I will never use another overseas flower shop service.

Reply from blumenshop.com

🌸 Thank you so much for your wonderful feedback! We’re truly delighted to hear that the flowers exceeded your expectations and made the special birthday even more memorable. It’s great to know that the delivery updates gave you peace of mind when ordering from overseas. Your kind words about the arrangement and design mean a lot to us – and we’re especially honored that you’d choose us again in the future!
Community member 
1 Reviews
 Verified

Beautiful Flowers! great birthday surprise

I bought flowers as a surprise for my friends birthday and booked the Saturday slot, unfortunately they did not arrive until Monday so it was less of a surprise but they were still really beautiful and she loved them, Thank you

Reply from blumenshop.com

Thank you for your lovely feedback! 💐 We’re glad to hear that the flowers were beautiful and that your friend loved them. We’re sorry the surprise arrived later than planned. With standard shipping, delivery on the requested date unfortunately cannot be guaranteed. We understand that this is especially disappointing for a birthday, but we’re happy the bouquet still brought her joy.

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Colorful, fresh and uncomplicated - that's blumenshop.com. With our bouquets, we want to bring joy to every occasion. The seasonal cut flowers in our bouquets come directly from the grower and are bou...

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