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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
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Reviews for blumenshop.com
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Nov 2, 2023
Verified review
Ordered from another country successfully!
My experience was fantastic! I live in the US and I wanted to send flowers to a friend in Berlin, Germany for her birthday. I found blumenshop.com and they had plenty of inexpensive (to me) options to choose from, and the process to order the flowers was very simple to understand and straightforward. I was a little concerned about on-time delivery, but the explanation of delivery options was clear, but I still choose the day before her birthday just in case. They delivered on the date they said they would plus I was able to track the order/delivery. Everything worked out great!
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Answer by blumenshop.com
Nov 3, 2023
Hello, thank you for your detailed review.
We are very pleased that you are so satisfied with our customer service and performance. We look forward to your next order
Nov 16, 2023
Verified review
From Costa Rica to Hamburg 10/0
I sent these flowers from Costa Rica to a friend in Hamburg and the delivery was so quick, they arrived in perfect state and lasted a long time. They’re were on sale so the price was perfect and I was surprised with the quality of the flowers and bloom’s service! 10/10. The only thing was that DHL didn’t ring her door and left them on a post office for pick up but that’s unrelated to the Bloom i guess. Another great thing is Bloom kept me update every second which is great being so far away. Excellent communication.
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Answer by blumenshop.com
Nov 16, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
22 hours ago
Verified review
Very modest and responsive team of experts
Happy with service and online transaction is clear, secure and easy to pick up from where you stop. Regular update on the progress of delivery. Less a star because all information is in German language and for those ordering from outside, they'll use google to translate. Over all, a good service
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Answer by blumenshop.com
9 hours ago
Thank you very much for your feedback. 🌸
Nov 13, 2023
Verified review
Five star service! Thank you from US!
I am from USA and this is my third time that I ordering a flowers for my friends in Stuttgart. It’s very easy and convenient service- just pay and put a date for delivery. The flowers always very fresh. Highly recommended!!! Five star service.
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Answer by blumenshop.com
Nov 13, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 5, 2023
Verified review
Wonderful service prompt delivery ! Gorgeous products! Easy to use site. I order from Canada to a friend in Germany for her birthday and we were both pleasantly surprised!!! Will definitely order again in the future! Great job bloomenshop!!!
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Answer by blumenshop.com
Nov 6, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
6 days ago
Verified review
Convenient and efficient!
Delivery was timely and the flowers delivered were what was pictured. For international buyers (like me) it was very convenient to order online and it would be helpful if the delivery updates were provided in English as well.
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Answer by blumenshop.com
4 days ago
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Nov 16, 2023
Verified review
What a fantastic packaging to keep the blooms safe and sound. The flowers were lovely and fresh. The vase wasn't anything special, perhaps you can work on something sustainable that also looks nice.
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Answer by blumenshop.com
Nov 16, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
11 days ago
Verified review
Delay in delivery was unfortunate but not directly related to Blumenshops service.
After informing them about the delay, a ver efficient replacement was sent. Thank you!
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Answer by blumenshop.com
11 days ago
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Nov 9, 2023
Verified review
Very happy with updates but not so very happy that all delivery info was sent to me in German when I had ordered from the UK, sending a gift to a friend.
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Answer by blumenshop.com
Nov 10, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 3, 2023
Verified review
Ordered Flowers from London to my sister in-laws birthday to Germany,it was so easy,great price and more important came in time
Thanks a million 🫶🏻
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Answer by blumenshop.com
Nov 3, 2023
Thank you for your review. Glad you are satisfied with our flower service and your package was delivered on time by our shipping partner. 🌸
9 days ago
Verified review
Your product quality is perfect but need to improve Dhl . Because they are not ring a bell but put the information card take your delivery etc.
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Answer by blumenshop.com
9 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
10 days ago
Verified review
Beautiful flowers and my niece was delighted with them and teddy bear was as described. Tracking info and delivery updates we're excellent
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Answer by blumenshop.com
10 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 7, 2023
Verified review
Everything good
Package arrived on time, intact and to the correct location. Flowers are delicate items but they arrived in great shape and as advertised.
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Answer by blumenshop.com
Nov 8, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 15, 2023
Verified review
Really bug assortment of flowers, good prices and delivery on time.
Easy to orfer and bouquet looked exactly as one on the web page.
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Answer by blumenshop.com
Nov 15, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 1, 2023
Verified review
Very satisfied
I am very satisfied that the order arrived exactly at the day and time I wanted to, and I could track the order all the time.
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Answer by blumenshop.com
Nov 2, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 17, 2023
Verified review
Everything was perfect. The roses were loved by my lady. It made her day. Just a bit of confusion on the floor of the building.
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Answer by blumenshop.com
Nov 17, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
10 days ago
Verified review
Flowers are always nice and always delivered on time. Website is easy to use and they keep you updated via email.
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Answer by blumenshop.com
10 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
7 days ago
Verified review
Our daughter mentioned in an email that the bouquet expressed a big Happy moment in their day. Thank you.
Linda
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Answer by blumenshop.com
7 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 16, 2023
Verified review
The delivery was really fast and flowers looked even more beautiful than on web. Amazing and will order again!
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Answer by blumenshop.com
Nov 16, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
13 days ago
Verified review
very excellent service i placed an order from Uk and they delivered it very fast and flowers was fresh
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Answer by blumenshop.com
11 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
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