blumenshop.comReviews

In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer. Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.

I don’t write reviews often but felt it was needed with this company. I am also writing it in English even though most of their customers will be German. However, my German isn’t quite up to the standard required for this review and probably most Germans will be able to understand it anyway. I recently ordered some flowers via their website from England for my partner in Hannover as we could not be together for our anniversary. The day of the anniversary was a Saturday 22.October, so I made sure I ordered them in good time on the Tuesday the 18th October i.e. 4 days before. I selected the ‘Standard Delivery’ option which they state could take “1-2 working days” for delivery. So still in good time. I thought. I then received an email late on Friday afternoon from them, to say that they had just dispatched the flowers to the delivery courier. You can obviously see where this is going to end up now, right? So, Saturday and Sunday are not classified as “working days”, therefore my Partner’s received them on Tuesday 25th October. You can obviously also imagine the state and condition of the flowers after they have spent from Friday to Tuesday in transit with DHL ? Useless!!! When I contacted them about this they said it was my fault “because I selected ‘Standard Delivery’” and that “they only send flowers out the day before the delivery the date, no matter how much time in advance is given…to ensure they arrive in a good state”. What a joke! If they know flowers, bought for delivery on a Saturday, are only going to be given to the courier for delivery on the Friday, but they then KNOW ‘Standard Delivery’ will take 1-2 days, they KNOW that flowers CANNOT arrive on the Saturday! They KNOW that the flowers cannot arrive before Monday or Tuesday (i.e. 2-3 days late) and hence in bad condition! That being the case, they should NOT offer ‘Standard Delivery’ for flowers which people have booked to arrive on a Saturday! It is completely misleading selling. When I pointed out the folly of their own system- and I cannot be the only person this has happened to- I was met with a wall of silence. Not an acknowledgement, let alone an actual apology or offer of recompense! I have previously used other online German flower delivery companies many times and there has never, ever been any issues or problems. This is the first (and last) time that I have used Blumenshop.de You have been warned! NIE WIEDER!