Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
The last delivery of followers was disappointing. The roses weren't fresh and they weren't all of the same size and kind. Some of them were larger than what was pictured during the ordering process, while others were small, dry, and in poor shape. The bouquet seemed like a collection of leftovers from the flower shop that could be sold instead of being thrown away. The worst thing about this experience is not the money lost but the embarrassment and disappointment both for the sender and the recipient.
Report review
Answer by blumenshop.com
Jan 5, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 4, 2024
Verified review
The flowers were not delivered on Friday as promised but on Tuesday four days late and the worse for wear. As this was the second time the flowers failed to be delivered on time I would suggest your carrier is really unreliable.
Report review
Answer by blumenshop.com
Jan 4, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Dec 28, 2023
Verified review
Very disappointed with the length of time it took for the flowers to arrive - should have been for Christmas - when they did arrive they were terrible
Report review
Answer by blumenshop.com
Jan 2, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Dec 28, 2023
Verified review
Obviously I was very disappointed when the ordered flowers failed to be delivered for Xmas and were delivered dead five days late. I hope that the promised new flowers will be delivered fresh on Friday. The gentleman I spoke to was very polite and spoke excellent english.
Report review
Answer by blumenshop.com
Jan 4, 2024
Thank you for your review.
We are very sorry that your order was not delivered as requested.A replacement delivery has already been offered.
Dec 20, 2023
Verified review
If the reason for the flowers is based on a gift for someone due to a loss, the company should make sure that the flowers are delivered in person and directly to the recipient. I've ordered some grief flowers for a colleague, and very unfortunately he had to pick the flowers up at the delivery station. Of course, the flowers were not fresh anymore.
Report review
Answer by blumenshop.com
Jan 2, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Dec 13, 2023
Verified review
Long delay in delivery
Report review
Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Dec 8, 2023
Verified review
I ordered from Australia. I didn't realise the flowers would be delivered in a box. I wanted them sent backstage to my daughter who is performing at Freiburg Theatre, but they were left waiting at reception. I didn't know how to make it clearer that they were to be delivered to her. She did collect them the next day and they were still fresh.
Report review
Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. In our shipping conditions you will find all the information on how we ship and deliver a parcel.
Dec 8, 2023
Verified review
It took you !!!five days to deliver flowers. On top he flowers arrived frozen.
Really? Order from 30.11.23 arrives on 05.12.23. Do you really think it's your best?
Report review
Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Dec 7, 2023
Verified review
Shipment was late, surprise ruined and flowers wilting
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Report review
Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. We are very sorry that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. For this we apologize to you very much. If the flowers have suffered from the long transport, we ask you to contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Dec 5, 2023
Verified review
The flowers arrived the day after the birthday
Report review
Answer by blumenshop.com
Dec 7, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Dec 4, 2023
Verified review
your delivery was 2 days delayed of the date I asked the flowers to be delivered.
Bouquet wasn,t really beautiful.
Report review
Answer by blumenshop.com
Dec 5, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Nov 27, 2023
Verified review
deliver on time/the day
Report review
Answer by blumenshop.com
Nov 27, 2023
Thank you for your 1 star rating. We are very sorry that you only gave 1 star, even though your parcel was delivered as you requested.
Nov 27, 2023
Verified review
The flowers were faded and exactly not the things I ordered…
Report review
Answer by blumenshop.com
Nov 27, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Nov 22, 2023
Verified review
The delivery was on time but the flowers were not fresh, almost all roses had a few dried petals.
Report review
Answer by blumenshop.com
Nov 23, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Nov 21, 2023
Verified review
Report review
Answer by blumenshop.com
Nov 22, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Nov 17, 2023
Verified review
My flowers arrived a day later than selected. Evethough I paid for the delivery day.
Report review
Answer by blumenshop.com
Nov 17, 2023
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Nov 13, 2023
Verified review
The flowers were lovely and as advertised. We did not choose guaranteed delivery at additional cost and the flowers arrived 1 day late (supposedly 95% in this category arrive on time). Perhaps we were in the unlucky 5%, but this happened with our first order.
Report review
Answer by blumenshop.com
Nov 14, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Oct 25, 2023
Verified review
Not impressed with the floral bouquet. 6 flowers and some greenery. Not adequate for the money spent
Report review
Answer by blumenshop.com
Oct 30, 2023
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. Please note that flowers and plants are natural products, which may differ in color from the photos shown. However, our gardeners and florists bind according to a fixed recipe, so you get exactly the composition that you have chosen.
Oct 3, 2023
Verified review
Beautiful flowers. Need to improve delivery
Beautiful flowers.
However delivered to neighbors past 7PM.
Report review
Answer by blumenshop.com
Oct 4, 2023
Thank you for your review. If a package cannot be delivered, it will be delivered to a neighbor according to our shipping and delivery conditions or the shipment will be taken to a post office/packing station for collection. This is at the discretion of the delivery person. Our shipping partner delivers between 8 a.m. and 8 p.m.
Sep 29, 2023
Verified review
Report review
Answer by blumenshop.com
Oct 4, 2023
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.