Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Placed order 5 days in advance of flowers planned date of delivery, flowers received by receipient 5 days later then planned date.:( DHL sucks
Report review
Answer by blumenshop.com
Feb 6, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Feb 15, 2024
Verified review
Got the plants in healthy condition but one of the leaf was broken.
Report review
Jan 27, 2024
Verified review
Roses didn't have a very good quality. Shame.
Report review
Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 23, 2024
Verified review
Did not meet delivery date
Report review
Answer by blumenshop.com
Jan 31, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Nov 29, 2023
Verified review
Very modest and responsive team of experts
Happy with service and online transaction is clear, secure and easy to pick up from where you stop. Regular update on the progress of delivery. Less a star because all information is in German language and for those ordering from outside, they'll use google to translate. Over all, a good service
Report review
Answer by blumenshop.com
Nov 30, 2023
Thank you very much for your feedback. 🌸
Oct 4, 2023
Verified review
The ordering process was straightforward and efficient, unfortunately the arrangement arrived damaged. The flowers were lovely except for the central feature Bird of Paradise Strelitzia flower which arrived broken off! Had the arrangement arrived in perfect condition I would have happily given 5 stars.
Report review
Answer by blumenshop.com
Oct 5, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Oct 30, 2023
Verified review
Almost excellent service
All is well. The only thing missing is the choice of delivery hours, which is what is available in other countries' stores. For example, delivery between 9-00 and 12-00 or between 12-00 and 15-00 or between 15-00 and 18-00.
Report review
Answer by blumenshop.com
Oct 31, 2023
Thank you very much for your feedback. 🌸
Dec 18, 2023
Verified review
Flowers for my daughter in Germany.
The order page was clear and was in my own language, English. My daughter in Germany was pleased with the flowers.
Two communications came to me and were in German. These made me worried as I’m unable to read German.
Report review
Answer by blumenshop.com
Dec 20, 2023
Hello, thank you for your feedback. Unfortunately, the mails are generated automatically by our shipping partners. They do not recognize where you are from or where you have ordered.
Thank you for the 4 star rating!
Jun 21, 2023
Verified review
The shipping speed was really good
But the flowers started to fall after 4 days despite the fact they're giving you a 7 days freshness guarantee ...
But generally it's better than most of the online stores I tried
Report review
Answer by blumenshop.com
Jun 21, 2023
Thank you very much for your review.
We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them
at: https://www.blumenshop.com/customer-service
Nov 16, 2023
Verified review
What a fantastic packaging to keep the blooms safe and sound. The flowers were lovely and fresh. The vase wasn't anything special, perhaps you can work on something sustainable that also looks nice.
Report review
Answer by blumenshop.com
Nov 16, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jan 19, 2024
Verified review
Late delivery
The delivery was supposed to arrive on the day and was in the truck but somehow then the flowers went back to the warehouse...
The flower selection was okay but could have been more vibrant
Report review
Answer by blumenshop.com
Jan 23, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Nov 20, 2023
Verified review
Delay in delivery was unfortunate but not directly related to Blumenshops service.
After informing them about the delay, a ver efficient replacement was sent. Thank you!
Report review
Answer by blumenshop.com
Nov 20, 2023
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Oct 1, 2023
Verified review
Delivered on time. Flowers fresh, but surprised that medium bunch that I paid for wasn't a larger bunch. If I went for the standard it would have been very little.
Report review
Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your feedback. 🌸
Nov 9, 2023
Verified review
Very happy with updates but not so very happy that all delivery info was sent to me in German when I had ordered from the UK, sending a gift to a friend.
Report review
Answer by blumenshop.com
Nov 10, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Sep 18, 2023
Verified review
Was delivered in a timely manner. The bouquet was a bit small for the price, but overall good and the teddy bear was of good quality.
Report review
Answer by blumenshop.com
Sep 18, 2023
Thank you very much for your feedback. 🌸
Jun 22, 2023
Verified review
Delivered on time, easy to view status of order. Live delivery updates was helpful as i was not in the country of the delivery
Report review
Answer by blumenshop.com
Jun 23, 2023
Thank you very much for your positive feedback 🌸
Sep 9, 2023
Verified review
As a English speaking customer it might have been helpful to have communications in English?
But v good service
Report review
Answer by blumenshop.com
Sep 11, 2023
Thank you very much for your feedback. 🌸
May 24, 2023
Verified review
all good, a slight delivery date problem which in some case might be a big f*up..i had no rush so it was all ok
Report review
Answer by blumenshop.com
May 24, 2023
Thank you very much for your feedback. 🌸
Dec 26, 2023
Verified review
Your offer was with red colour flowers, but the arragement you delivered was white.
A little disappointing
Report review
Answer by blumenshop.com
Jan 4, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Aug 30, 2023
Verified review
70 jarige was erg blij !
Mooi boeket met vaas !
Op Tijd geleverd.
Jarige was er erg blij mee.
Report review
Answer by blumenshop.com
Aug 31, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.