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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
The package was three days late and the mud was broken
I want a refund or a new vase
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4 days ago
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Four days of delay for birthday flowers delivery! unacceptable!
I ordered some flowers for the birthday of my son to be delivered on May 8th. The flowers were delivered with 4 days delay on May 11th. If you cannot deliver plain flowers on a due date (that the purpose of the flower delivery), then you should consider another type of business. I received no explanations, no excuses and no compensation. Therefore I do not recommend Blumenshop. I am very disappointed. Regards. Dr Marchal.
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6 days ago
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Ordered for a Saturday delivery but was only delivered on a Monday
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6 days ago
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6 days ago
Verified review
Very pleased that the bouquet was delivered on the date.
It was for someone else so couldn't say how it was like but the recipient was very happy.
The email updates were in German so couldn't understand them.
Great to see a picture of the flowers chosen by the florist.
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7 days ago
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Orchid was not in good shape when it arrived
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11 days ago
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May 9, 2024
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The flowers that arrived for my friend were beautiful but few. When I arrived a few hours later afterwards, I saw a bouquet of smaller medium size (I had paid for the biggest size, which had cost over 40 Euros to send).
Some of the flowers were already drooping when I arrived.
Service for arrival time was very good.
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Answer by blumenshop.com
May 10, 2024
Thank you very much for your positive feedback.We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
May 7, 2024
Verified review
It was on time really nice but, the received was different from the photo on website, on the website it shows a vase but it received as a bouquet
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May 7, 2024
Verified review
The flowers are great, but the delivery experienced a problem when it was said the parcel was delivered which wasn't true. So I had to call the hotline to find it. Apart from that, everyone is happy.
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Answer by blumenshop.com
May 8, 2024
Thank you for your positive review.
If a parcel is not delivered, it will be made available for collection. You can view the collection address in the shipment tracking. 🌸
May 7, 2024
Verified review
Easy to select. In time for delivery. Wide choice. Good quality
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Answer by blumenshop.com
May 8, 2024
Thank you very much for your positive feedback. 🌸
May 6, 2024
Verified review
Super long delay for flowers
Arrived nearly dead
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Answer by blumenshop.com
May 8, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet.
You have already been in contact with our customer service so that we can look for a solution to your problem.
May 6, 2024
Verified review
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Answer by blumenshop.com
May 6, 2024
You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
May 2, 2024
Verified review
Way of delivery doesn't make sense
Used this to send a gift to friends for an occasion. The website uses DHL and they didn't contact the receiver to arrange delivery time or even leave it at their door. The flowers got deposited in a DHL office over the weekend and needless to say the flowers died waiting there 😂
This is like if a restaurant delivers food over DHL, of course it would not work 😂
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Answer by blumenshop.com
May 3, 2024
Thank you for your review.
DHL leaves parcels at a drop-off location if this was previously entered in the shipment tracking. If you have not done this, the parcel will be placed ready for collection.
May 2, 2024
Verified review
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Answer by blumenshop.com
May 3, 2024
Thank you for your feedback. You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
Apr 30, 2024
Verified review
Difficult situation resolved quickly
We ordered a bouquet for our daughter in hospital. The bouquet that was initially delivered had considerably fewer blooms than the one advertised. When this was brought to the attention of the seller, they immediately offered to send a replacement. The replacement arrived quickly and was much better.
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Answer by blumenshop.com
May 3, 2024
Thank you for your review.
We are very sorry that your order was not delivered as requested. However, we are even more pleased that we were able to convince you with the replacement delivery and that you are satisfied with our service.🌺
Apr 26, 2024
Verified review
The flowers were not fresh while delivery
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Answer by blumenshop.com
Apr 26, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 18, 2024
Verified review
They couldn’t deliver the flowers on the requested order date, so I had to manually move it a few days. As a result, flowers weren’t fresh when they arrived. Not impressed with the process.
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Answer by blumenshop.com
Apr 22, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 18, 2024
Verified review
mixed
The delivery was exactly as expected. The flowers were a little underwhelming for a Large bouquet they seemed really sparse
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
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