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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
The flowers that arrived for my friend were beautiful but few. When I arrived a few hours later afterwards, I saw a bouquet of smaller medium size (I had paid for the biggest size, which had cost over 40 Euros to send).
Some of the flowers were already drooping when I arrived.
Service for arrival time was very good.
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Answer by blumenshop.com
3 days ago
Thank you very much for your positive feedback.We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
6 days ago
Under review
It was on time really nice but, the received was different from the photo on website, on the website it shows a vase but it received as a bouquet
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7 days ago
Verified review
Super long delay for flowers
Arrived nearly dead
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Answer by blumenshop.com
5 days ago
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet.
You have already been in contact with our customer service so that we can look for a solution to your problem.
7 days ago
Verified review
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Answer by blumenshop.com
7 days ago
You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
11 days ago
Verified review
Way of delivery doesn't make sense
Used this to send a gift to friends for an occasion. The website uses DHL and they didn't contact the receiver to arrange delivery time or even leave it at their door. The flowers got deposited in a DHL office over the weekend and needless to say the flowers died waiting there 😂
This is like if a restaurant delivers food over DHL, of course it would not work 😂
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Answer by blumenshop.com
10 days ago
Thank you for your review.
DHL leaves parcels at a drop-off location if this was previously entered in the shipment tracking. If you have not done this, the parcel will be placed ready for collection.
11 days ago
Verified review
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Answer by blumenshop.com
10 days ago
Thank you for your feedback. You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
13 days ago
Verified review
Difficult situation resolved quickly
We ordered a bouquet for our daughter in hospital. The bouquet that was initially delivered had considerably fewer blooms than the one advertised. When this was brought to the attention of the seller, they immediately offered to send a replacement. The replacement arrived quickly and was much better.
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Answer by blumenshop.com
10 days ago
Thank you for your review.
We are very sorry that your order was not delivered as requested. However, we are even more pleased that we were able to convince you with the replacement delivery and that you are satisfied with our service.🌺
Apr 26, 2024
Verified review
The flowers were not fresh while delivery
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Answer by blumenshop.com
Apr 26, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 18, 2024
Verified review
They couldn’t deliver the flowers on the requested order date, so I had to manually move it a few days. As a result, flowers weren’t fresh when they arrived. Not impressed with the process.
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Answer by blumenshop.com
Apr 22, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 18, 2024
Verified review
mixed
The delivery was exactly as expected. The flowers were a little underwhelming for a Large bouquet they seemed really sparse
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 2, 2024
Verified review
My friend sent a picture of her flowers. I thought they looked pretty wilted.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 27, 2024
Verified review
Good service but I was disappointed as it is very small in size
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your comments. We are sorry that you are not satisfied with your plants. You can find all the information about the size in the item description.
Mar 27, 2024
Verified review
Don’t use this company.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. As we can see, you have complained about your order and we have sent you a replacement.
Mar 24, 2024
Verified review
The flowers died very Quick, the buquet was bot fresh .
Did bor last one week !!
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Answer by blumenshop.com
Mar 25, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Mar 22, 2024
Verified review
I am extremely disappointed with this shop. I tried to send flowers to my friend, and they delivered it to a neighbor instead. My friend had no idea who this neighbor is or where to find them because the delivery company left no further information aside from the neighbor's name. My friend lives in an apartment where many people live, and she tried to knock on many doors to find the flowers, but could not find them. When I messaged blumenshop about this, they implied that this was my fault because I "accepted their General Terms and Conditions" and I "agreed to this delivery". I asked for a refund, but they declined. I just wasted 30 euros and my friend never even received her flowers. I would not recommend this flower delivery company to anyone considering their inability to take responsibility for not delivering the flowers to the correct person.
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Answer by blumenshop.com
Mar 25, 2024
Thank you very much for your review. If a package cannot be delivered, the delivery will be made, according to our shipping and delivery conditions, to a neighbor's house or the shipment will be taken to a post office branch/packing station for pickup. This is at the discretion of the deliverer. In your case, the shipment was delivered to a neighbor. Which one this is can be seen from the shipment tracking.
Mar 20, 2024
Verified review
This is the second time I used them. The first time they also missed the delivery date and delivered dead flowerd after four days being sat in a warehouse. The second time I forgot it was the same company. Also delivered dead flowers four days late. No care that they missed the special occasion, no refund available, unfriendly people when I tried to call them, only option was to resend the flowers days later. Would never use them again...very disrespectful.
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Answer by blumenshop.com
Mar 21, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed
Mar 15, 2024
Verified review
Expensive for the number of blooms you get. The flowers arrived in good condition although one day later than scheduled, even though I preordered a week before the selected delivery date. I got the larger option available but the pictures don’t do justice to what you actually get. Better buy from your local flower shop so you can actually be in control of what you like and how you would like the arrangement to be.
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Answer by blumenshop.com
Mar 18, 2024
Thank you for your review.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺
Mar 9, 2024
Verified review
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Answer by blumenshop.com
Mar 11, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Feb 20, 2024
Verified review
A very small bouquet for the money
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Answer by blumenshop.com
Feb 21, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Feb 15, 2024
Verified review
Got the plants in healthy condition but one of the leaf was broken.
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