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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
The flowers that arrived for my friend were beautiful but few. When I arrived a few hours later afterwards, I saw a bouquet of smaller medium size (I had paid for the biggest size, which had cost over 40 Euros to send).
Some of the flowers were already drooping when I arrived.
Service for arrival time was very good.
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Answer by blumenshop.com
11 days ago
Thank you very much for your positive feedback.We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Apr 30, 2024
Verified review
Difficult situation resolved quickly
We ordered a bouquet for our daughter in hospital. The bouquet that was initially delivered had considerably fewer blooms than the one advertised. When this was brought to the attention of the seller, they immediately offered to send a replacement. The replacement arrived quickly and was much better.
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Answer by blumenshop.com
May 3, 2024
Thank you for your review.
We are very sorry that your order was not delivered as requested. However, we are even more pleased that we were able to convince you with the replacement delivery and that you are satisfied with our service.🌺
13 days ago
Verified review
It was on time really nice but, the received was different from the photo on website, on the website it shows a vase but it received as a bouquet
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3 days ago
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Ordered for a Saturday delivery but was only delivered on a Monday
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4 days ago
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Orchid was not in good shape when it arrived
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3 days ago
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Apr 2, 2024
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Excellent prices and service! Highly recommend!!
I used to mail several packages a year to a good friend in Germany. Something changed last year with customs. I could mail a $30 gift and my friend would have to pay more than that in customs. I found your shop on line and sent a gift last year , and again for Easter 2024. Your prices are very reasonable and selection is excellent. She received gift on scheduled day and was impressed, and so am I!!
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 1, 2024
Verified review
The flowers were an Easter gift for my friend and she was delighted with the beautiful, colourful bouquet with two decorative eggs. Your website was easy to follow and the delivery on time. As it was a surprise, unfortunately my friend was not at home to receive the gift but they were delivered to her local Post Office where she collected them. I will definitely recommend your services to others.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 1, 2024
Verified review
They are always great
They almost always do a great job and they deliver on time. The few times something has gone wrong they fixed it right away. Mark of true great company is how they fix things when something has gone wrong. Anyone can do good when nothing goes wrong but when things go wrong how do they handle it...few times things have gone wrong they have fixed it right away.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Apr 12, 2024
Verified review
Translation to excellent English made it all possible. Even my request for a change of delivery date was taken care of promptly. A sincere Thank you from a mother living in Canada who loves to send birthday flowers to her daughter living in Berlin.
This is the second time I have used your service and I do it again
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Answer by blumenshop.com
Apr 16, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Mar 26, 2024
Verified review
I was very wary about sending flowers to another country , as i had a bad experience before , but I was extremely happy to see that the bouquet I ordered was perfect , exactly as the image and was delivered on time . Communication was great all through the process from ordering to delivery. Thank you so very much
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Answer by blumenshop.com
Mar 27, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Mar 21, 2024
Verified review
Flowers
I highly recommend this site. It was super easy to order flowers for my best friend in Germany while I was in a different country. Standard delivery was very accurate and it arrived just in time for her birthday. Flowers arrived in a box and were very delicately packaged and nothing was broken. I will order again.
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Answer by blumenshop.com
Mar 21, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Mar 21, 2024
Verified review
I was scared to order here bwcause of the bad feedbacks. Unfortunately, there's so much leaves in the bouqet 🤕
My girlfriend lives in Germany and I ordered her a bouquet.
Flowers arrived in time (even tho DHL said they'll arrive day later) they're fresh and after 3 days still good:)
Thank u for the vase!
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Answer by blumenshop.com
Mar 21, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 3, 2024
Verified review
Beautiful flowers delivered at a good price
The flowers you delivered were absolutely beautiful. Gorgeous flowers at a good price. It was a pleasure dealing with your company. Thank you and I plan on sending flowers through you in the future. I actually had 2 different orders delivered in Germany. Both parties loved them
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
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