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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Birthday flowers delivered one day late and left in a post office
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Answer by blumenshop.com
Jan 9, 2024
Thank you for your review. Your parcel could not be delivered on your requested delivery day. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Dec 26, 2023
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Your offer was with red colour flowers, but the arragement you delivered was white.
A little disappointing
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Answer by blumenshop.com
Jan 4, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Dec 18, 2023
Verified review
Flowers for my daughter in Germany.
The order page was clear and was in my own language, English. My daughter in Germany was pleased with the flowers.
Two communications came to me and were in German. These made me worried as I’m unable to read German.
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Answer by blumenshop.com
Dec 20, 2023
Hello, thank you for your feedback. Unfortunately, the mails are generated automatically by our shipping partners. They do not recognize where you are from or where you have ordered.
Thank you for the 4 star rating!
Dec 15, 2023
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Dec 8, 2023
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It took you !!!five days to deliver flowers. On top he flowers arrived frozen.
Really? Order from 30.11.23 arrives on 05.12.23. Do you really think it's your best?
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Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Dec 5, 2023
Verified review
It was easy to order
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Answer by blumenshop.com
Dec 7, 2023
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Dec 5, 2023
Verified review
The flowers arrived the day after the birthday
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Answer by blumenshop.com
Dec 7, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Dec 5, 2023
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Dec 4, 2023
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your delivery was 2 days delayed of the date I asked the flowers to be delivered.
Bouquet wasn,t really beautiful.
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Answer by blumenshop.com
Dec 5, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Dec 1, 2023
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Accuracy and freshness of product
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Answer by blumenshop.com
Dec 1, 2023
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Nov 29, 2023
Verified review
Very modest and responsive team of experts
Happy with service and online transaction is clear, secure and easy to pick up from where you stop. Regular update on the progress of delivery. Less a star because all information is in German language and for those ordering from outside, they'll use google to translate. Over all, a good service
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Answer by blumenshop.com
Nov 30, 2023
Thank you very much for your feedback. 🌸
Nov 27, 2023
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Answer by blumenshop.com
Nov 27, 2023
Thank you so much for your 4-star review. 🌸
Nov 27, 2023
Verified review
The flowers were faded and exactly not the things I ordered…
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Answer by blumenshop.com
Nov 27, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Nov 20, 2023
Verified review
Delay in delivery was unfortunate but not directly related to Blumenshops service.
After informing them about the delay, a ver efficient replacement was sent. Thank you!
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Answer by blumenshop.com
Nov 20, 2023
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Nov 17, 2023
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Answer by blumenshop.com
Nov 17, 2023
Thank you so much for your 4-star review. 🌸
Nov 16, 2023
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What a fantastic packaging to keep the blooms safe and sound. The flowers were lovely and fresh. The vase wasn't anything special, perhaps you can work on something sustainable that also looks nice.
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Answer by blumenshop.com
Nov 16, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 15, 2023
Verified review
Late delivery
Good product. Delivery was late.
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Answer by blumenshop.com
Nov 15, 2023
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.
Nov 13, 2023
Verified review
Easy to send to germany from uk.
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Answer by blumenshop.com
Nov 13, 2023
Thank you very much for your feedback. 🌸
Nov 9, 2023
Verified review
Very happy with updates but not so very happy that all delivery info was sent to me in German when I had ordered from the UK, sending a gift to a friend.
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Answer by blumenshop.com
Nov 10, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Nov 1, 2023
Verified review
The plant was really nice.
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Answer by blumenshop.com
Nov 2, 2023
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
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