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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
All is well. The only thing missing is the choice of delivery hours, which is what is available in other countries' stores. For example, delivery between 9-00 and 12-00 or between 12-00 and 15-00 or between 15-00 and 18-00.
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Answer by blumenshop.com
Oct 31, 2023
Thank you very much for your feedback. 🌸
Oct 23, 2023
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Answer by blumenshop.com
Oct 30, 2023
Thank you for your 5 star review 🌸
Oct 10, 2023
Verified review
Excellent service. Quick and efficient
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Answer by blumenshop.com
Oct 11, 2023
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Oct 5, 2023
Verified review
Все нормально.Качество цветов хорошее.
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Answer by blumenshop.com
Oct 6, 2023
Thank you so much for your 4-star review. 🌸
Oct 4, 2023
Verified review
The ordering process was straightforward and efficient, unfortunately the arrangement arrived damaged. The flowers were lovely except for the central feature Bird of Paradise Strelitzia flower which arrived broken off! Had the arrangement arrived in perfect condition I would have happily given 5 stars.
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Answer by blumenshop.com
Oct 5, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Oct 1, 2023
Verified review
Delivered on time. Flowers fresh, but surprised that medium bunch that I paid for wasn't a larger bunch. If I went for the standard it would have been very little.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your feedback. 🌸
Sep 28, 2023
Verified review
Thanks for the service, my daughter was very happy with the present.
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Answer by blumenshop.com
Sep 29, 2023
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service and that you were able to put a smile on the face of the person you gave the gift to with your floral greeting.🌸
Sep 18, 2023
Verified review
Was delivered in a timely manner. The bouquet was a bit small for the price, but overall good and the teddy bear was of good quality.
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Answer by blumenshop.com
Sep 18, 2023
Thank you very much for your feedback. 🌸
Sep 11, 2023
Verified review
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Answer by blumenshop.com
Sep 12, 2023
Thank you so much for your 4-star review. 🌸
Sep 9, 2023
Verified review
As a English speaking customer it might have been helpful to have communications in English?
But v good service
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Answer by blumenshop.com
Sep 11, 2023
Thank you very much for your feedback. 🌸
Sep 8, 2023
Verified review
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Answer by blumenshop.com
Sep 11, 2023
Thank you so much for your 4-star review. 🌸
Aug 31, 2023
Verified review
I ordered flowers tk be delivered on Friday but they weren't delivered until thd Monday and were in poor condition, very disappointed.
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Answer by blumenshop.com
Sep 1, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 30, 2023
Verified review
70 jarige was erg blij !
Mooi boeket met vaas !
Op Tijd geleverd.
Jarige was er erg blij mee.
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Answer by blumenshop.com
Aug 31, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Aug 23, 2023
Verified review
Huge box hardly any flowers
Huge box, however when l was showed the flowers l was hugely disappointed hardly anything to them. Very very disappointed, such a shame as my son and his family have just moved to Germany and l always send lots of flowers for special occasion. My son commented on the size of the box, the flower content was pathetic
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Answer by blumenshop.com
Aug 23, 2023
Thank you for your review.
All size information is in the item description.
Aug 16, 2023
Verified review
Really disappointed- very bad delivery service, and flowers were not fresh. Expected much better for that price!
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Answer by blumenshop.com
Aug 17, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Aug 15, 2023
Verified review
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Answer by blumenshop.com
Aug 15, 2023
Thank you so much for your 4-star review. 🌸
Aug 7, 2023
Verified review
The site said next day delivery. It was for my granddaughter's birthday. It took 5 days to get there. It was a money tree, and it said very clearly on the box " THIS SIDE UP". It was delivered upside down. Fortunately, the tree was not damaged. I was very unhappy with your service.
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Answer by blumenshop.com
Aug 9, 2023
Hello, thank you for your feedback.
Unfortunately, there may be delays in delivery to other countries.
As you have chosen standard shipping, your preferred delivery date is not guaranteed.
We are very sorry that the delivery person did not follow our instructions, but fortunately the plant was not damaged.
Aug 2, 2023
Verified review
Everything ok !
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Answer by blumenshop.com
Aug 9, 2023
Thank you very much for your positive feedback. 🌸
Aug 1, 2023
Verified review
I was disappointed with the flowers delivered because they did not meet the description and picture of what I ordered. I would not use them again.
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Answer by blumenshop.com
Aug 9, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jul 4, 2023
Verified review
The order arrived with an empty letter, so the whole purpose was robbed.
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Answer by blumenshop.com
Jul 4, 2023
Thank you for your review.
If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the empty letter.
You can contact them at: https://www.blumenshop.com/customer-service
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