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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Overall a good experience. The website was easy to use and I found the price point to be better than competitors in this service area. The order was delivered as scheduled. The bouquet was as ordered - 15 roses with greenery. Each was in full bloom upon arrival, with a few clearly past their peak. We used the enclosed powder and trimmed the stems. Nonetheless several of the roses were drooping and fading on day two. Another trim gave a few more life, but most were gone by day four and all by day five. The bouquet was beautiful. I wish the roses were fresher and had lasted longer. I would use this provider again, though not for roses.
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 10, 2024
Verified review
You sent the instructions to me in German. I don't speak German so I assumed they were just receipts etc. When they did not turn up on my friends birthday I emailed her the two messages in German you had sent me and one of them was the instruction to pick up the flowers at a local shop.
So you should have mailed me in English. However the flowers were beautiful and she got them the day after her birthday so in the end all was well
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review.
Since you have selected Germany as the delivery country, you will receive all information from our shipping partner in German.
We have sent you our notification that the parcel is ready for collection in English
However, you can also view the shipment tracking in English.
Apr 12, 2024
Verified review
Translation to excellent English made it all possible. Even my request for a change of delivery date was taken care of promptly. A sincere Thank you from a mother living in Canada who loves to send birthday flowers to her daughter living in Berlin.
This is the second time I have used your service and I do it again
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Answer by blumenshop.com
Apr 16, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
7 days ago
Verified review
Wonderful Surprise for my Oma's Birthday
I was able to send a wonderfully made and fresh spring bouquet to my Oma for her birthday within very short notice. It arrived on the requested date and made her very happy. Many of the flowers are still fresh and some even blooming. I will certainly be ordering from this site again for future events.
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Answer by blumenshop.com
3 days ago
Thank you for your 5-star rating. We are very pleased that you are satisfied with our flower service. We look forward to your next order.🌺
12 days ago
Verified review
So easy to thank friends in Germany! They were delighted and sent me a pic of a healthy looking plant. :)
Much more affordable than the first Google website (who charged a lot more for same plant, plus delivery).
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Answer by blumenshop.com
11 days ago
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
4 days ago
Verified review
The flowers are great, but the delivery experienced a problem when it was said the parcel was delivered which wasn't true. So I had to call the hotline to find it. Apart from that, everyone is happy.
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Answer by blumenshop.com
3 days ago
Thank you for your positive review.
If a parcel is not delivered, it will be made available for collection. You can view the collection address in the shipment tracking. 🌸
Apr 12, 2024
Verified review
I like the website and the offer. But I did'nt like the delivery service. HDL did'nt give the flowers at home, although there were people and they left then at the postal office.
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Answer by blumenshop.com
Apr 16, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer.
Apr 23, 2024
Verified review
Site sérieux , les commandes et les livraisons sont respectées - Les bouquets sont beaux, frais,bien conditionnés et font le bonheur de celles qui le reçoivent!
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Answer by blumenshop.com
Apr 24, 2024
Un grand merci pour ton commentaire positif. Nous sommes très heureux que tu sois satisfait de notre service et que ton message floral ait pu faire naître un sourire sur le visage de la personne à qui tu l'as offert.🌸
Apr 22, 2024
Verified review
Stunning flowers
Very easy to order, beautiful white roses delivered as promised, recipients over the moon. Very satisfied customer.
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Answer by blumenshop.com
Apr 22, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
12 days ago
Verified review
Отличная доставка, всё было сделано быстро и четко, красивый букет, качественная открытка и хорошее обслуживание
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Answer by blumenshop.com
11 days ago
Большое спасибо за ваш положительный отзыв. Мы рады, что вы довольны нашим цветочным сервисом и что мы смогли впечатлить вас качеством наших цветов. Мы с нетерпением ждем вашего следующего заказа. 🌸
Apr 24, 2024
Verified review
Promptness and professionalism on keeping me informed and confident the flowers would be delivered as ordered.
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Answer by blumenshop.com
Apr 25, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
13 days ago
Verified review
Excellent service and great product! I will definitely continue to use your service.
Thank you so much!!
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Answer by blumenshop.com
11 days ago
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
10 days ago
Verified review
The beneficiary have got the great wishes from me and great care from Your company. Kindest regards!
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Answer by blumenshop.com
8 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 26, 2024
Verified review
Wonderful service
The website was very easy to use and the flowers were very good and delivered on the date specified.
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Answer by blumenshop.com
11 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
12 days ago
Verified review
Orchid looked just like the photo online, really lovely, super quick delivery, perfect, thank you.
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Answer by blumenshop.com
11 days ago
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
8 days ago
Verified review
I ordered flowers for my friends in Germany from America, and blumenshop made it simple!!
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Answer by blumenshop.com
3 days ago
Thank you very much for your feedback. We are very pleased that you were impressed with our offer and that everything went well with your order 🌸
8 days ago
Verified review
The best flower service you can have
Wonderful and totally reliable service. I can only recommend Blumenshop to the fullest.
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Answer by blumenshop.com
3 days ago
Thank you for your 5-star rating. We are very pleased that you are satisfied with our flower service. We look forward to your next order.🌺
Apr 20, 2024
Verified review
The lilies were for my granddaughter's birthday. She loved them. Thanks for all you do!
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Answer by blumenshop.com
Apr 22, 2024
Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that you were able to bring joy to the recipient with your floral greeting. We are looking forward to your next order. 🌸
Apr 12, 2024
Verified review
I had asked for flowers to be delivered by 8th April, they arrived on the 9th April
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Answer by blumenshop.com
Apr 12, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Apr 12, 2024
Verified review
Intuitive website, perfect delivery
I'm the sender, not the recipient, but very happy with the service. Thank you!
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Answer by blumenshop.com
Apr 12, 2024
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
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