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Freshlabels
Reviews:

54 reviews in the last 12 months503 total reviews  

4.63
Excellent

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Most relevant positive review

Mar 1, 2024
 Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you. Greetings

Most relevant negative review

Jan 4, 2024
 Verified review
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Reviews for Freshlabels

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Latest first
May 26, 2024
 Verified review
Every thing went as you would aspect it. Nice and fine service.
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May 15, 2024
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May 12, 2024
 Verified review
Like: Dilivery Dislike: Packaging could be beter.
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Answer by Freshlabels
May 24, 2024
Hi, we appreciate your honest review. I will hand over your comment about our packaging to our warehouse team so we can discuss our possibilites to make it better next time. Linda / FL
May 5, 2024
 Verified review
Fast delivery, great customer service, awesome product range.
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Answer by Freshlabels
May 6, 2024
Hi, thank you for the great review. We appreciate your kind words and we are happy that you were satisfied with your purchase. :) Linda / FL
Apr 29, 2024
 Verified review
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Apr 6, 2024
Under review

Still have not received my order from Freshlabels

Still have not received my order from 10 days ago while it says deliverd in 3-5 days. I might have to use the trusted shops insurance…
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Answer by Freshlabels
Apr 9, 2024
Hi, thank you for the review. The order was created on the 27th (afternoon) and therefore shipped the next day, the 28th (as we promise on our website). Due to Easter holidays, the delivery service probably could not deliver the package as usual + there was a weekend right after the holiday. We see that the package was delivered safely. There was nothing done wrong on our side so hopefully you understand. Thank you for considering making up your mind about this review and we wish you a lovely day. :) Linda / FL
Mar 27, 2024
 Verified review
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Mar 19, 2024
 Verified review
Perfect, best price for Novesta Gats
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Answer by Freshlabels
Mar 20, 2024
Hi, we appreciate the nice feedback! Glad you are happy with your purchase. Linda / FL
Mar 11, 2024
 Verified review

Everything was fine

Everything was fine
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Answer by Freshlabels
Mar 12, 2024
Hi, thank you for the nice feedback! :) Linda / FL
Mar 1, 2024
 Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you. Greetings
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Answer by Freshlabels
Mar 12, 2024
Hello, we apologize for the inconvenience. We are already communicating via email, hopefully we can sort something our for you. :) Have a nice day. Linda / FL
Feb 28, 2024
 Verified review
Rapidité
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Jan 28, 2024
 Verified review

Reliable

Fast shipping. Discount was not applied so I send a mail. It was credited to my account within two days.
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Answer by Freshlabels
Mar 12, 2024
Hi, we appreciate your feedback, glad everything went smoothly. :) Linda / FL
Jan 28, 2024
 Verified review
I haven not received my package untill now. Have contacted the courrier but so far no reply or success.
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Answer by Freshlabels
Mar 14, 2024
Hello Caroline, the order was created on the 18th and was shipped to you on the 19th. This means that everything went exactly as it should from our side. We have checked the tracking information and the package was delivered to you successfully. Hopefully you can understand that the mistake was on the side of the delivery service. Thank you and have a nice day! Linda / FL
Jan 25, 2024
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Jan 24, 2024
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Jan 24, 2024
 Verified review
Great price and service.
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Jan 12, 2024
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Jan 7, 2024
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Jan 5, 2024
 Verified review

Un site fiable

Deux commandes passées sans souci sur le site. La livraison suit les délais indiqués et le suivi est conforme aux attentes. Je n’ai pas eu à retourner d’article pour l’instant donc je ne peux pas juger le service client pour l’instant.
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Jan 4, 2024
 Verified review

No refund, no email, they don´t pick up the phone, they don´t answer

Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Answer by Freshlabels
Mar 12, 2024
Hello Laura, our apologies for replying so late. We have been in contact for a long time together and always tried to give as much support as we could with this situation. The situation was very complicated but we tried to explain everything thoroughly, we always proceed by our rules. Hopefully you can understand that we did our best, as we only had to act fair like we would with every single of our customers. :) Linda / FL