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Freshlabels
Reviews:

49 reviews in the last 12 months504 total reviews  

4.57
Excellent

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Most relevant positive review

Mar 1, 2024
 Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you. Greetings

Most relevant negative review

Jan 4, 2024
 Verified review
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Jan 4, 2024
 Verified review

No refund, no email, they don´t pick up the phone, they don´t answer

Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Answer by Freshlabels
Mar 12, 2024
Hello Laura, our apologies for replying so late. We have been in contact for a long time together and always tried to give as much support as we could with this situation. The situation was very complicated but we tried to explain everything thoroughly, we always proceed by our rules. Hopefully you can understand that we did our best, as we only had to act fair like we would with every single of our customers. :) Linda / FL
Dec 29, 2023
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Dec 24, 2023
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Top experience!!! The customer service is perfect Thank you very much
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Dec 19, 2023
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Parfait. Rien à redire.
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Dec 18, 2023
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Dec 16, 2023
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Dec 9, 2023
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Great and quick customer service and even during Black Friday the package got here quickly.
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Dec 9, 2023
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Dec 8, 2023
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Dec 7, 2023
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Parfait.
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Dec 6, 2023
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Dec 6, 2023
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Dec 4, 2023
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Trustworthy, responsive, good packaging
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Nov 15, 2023
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Nice selection of products and great prices. Delivery is on point.
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Nov 12, 2023
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Nov 5, 2023
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Oct 28, 2023
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Oct 26, 2023
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Good communication - nice range of products
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Answer by Freshlabels
Oct 30, 2023
Hi Sarah, thanks a lot for the nice feedback! We appreciate it. :) Kind regards, Lenka/ FL
Oct 23, 2023
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Oct 20, 2023
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