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Freshlabels
Reviews:

72 reviews in the last 12 months494 total reviews  

4.69
Excellent

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Top positive review

2 days ago
 Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you. Greetings

Top negative review

Jan 4, 2024
 Verified review
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Reviews for Freshlabels

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Jan 4, 2024
 Verified review

No refund, no email, they don´t pick up the phone, they don´t answer

Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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May 6, 2023
 Verified review
Free shipping but when you want to return it’ll cost you a fortune. You have to ship the goods all the way to Czech Republic. Which costs me at least 16 EUR. They do not want to offer me a return label. Ridiculous practices for a business in 2023. Avoid this company.
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Answer by Freshlabels
May 10, 2023
Hi Bastiaan, thanks for the feedback! We respect your opinion, but we have our reasons for doing so, which we hope you will be sympathetic to. :) Regarding the return shipping costs - we try to support our philosophy and concept of sustainability by letting the customer pay for return postage. We want to reduce unnecessary returns and sending packages back and forth as much as possible. We believe that with this in mind, each customer will think carefully about their purchase and choose the items they really want to keep. Of course, we let customers choose their own carriers, according to their own needs and preferences. For example, DHL Go Green is one of the cheaper and more economical options to send a package back to us. Nevertheless, we are very sorry that this discouraged you and made your shopping experience unpleasant. :( Kind regards, Lenka/ FL
Aug 9, 2023
 Verified review
High costs when returning
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Answer by Freshlabels
Aug 14, 2023
Hi Jasmien, thanks for the feedback! Regarding the return postage - we try to support our philosophy and concept of sustainability by letting the customer pay the return postage. We want to reduce unnecessary returns and sending packages back and forth as much as possible. We believe that with this in mind, each customer will think carefully about their purchase and choose the items they really want to keep. Of course, we let customers choose their own carriers, according to their own needs and preferences. For example, DHL Go Green is one of the cheaper and more economical options to send a package back to us. So we hope you will be understanding of our rules. :) Have a nice day, Lenka/ FL