Freshlabels

Reviews:

Hello Laura, our apologies for replying so late. We have been in contact for a long time together and always tried to give as much support as we could with this situation. The situation was very complicated but we tried to explain everything thoroughly, we always proceed by our rules. Hopefully you can understand that we did our best, as we only had to act fair like we would with every single of our customers. :) Linda / FL

Hi Jasmien, thanks for the feedback! Regarding the return postage - we try to support our philosophy and concept of sustainability by letting the customer pay the return postage. We want to reduce unnecessary returns and sending packages back and forth as much as possible. We believe that with this in mind, each customer will think carefully about their purchase and choose the items they really want to keep. Of course, we let customers choose their own carriers, according to their own needs and preferences. For example, DHL Go Green is one of the cheaper and more economical options to send a package back to us. So we hope you will be understanding of our rules. :) Have a nice day, Lenka/ FL