hunkemoller.dk
Reviews:

6,754 total reviews   572 reviews in the last 12 months

4.15

Good

6,754 total reviews
572 reviews in the last 12 months

5
63 %
4
16 %
3
4 %
2
4 %
1
12 %

Review summary

Customers frequently praise the fast and efficient delivery. Product quality is highly appreciated for its comfort, material, and design. Customer service is often highlighted for being friendly and helpful. Many customers are happy with how well the products fit. Shopping online is generally described as easy and smooth. A few customers note delivery delays or incorrect delivery locations. A small number report defects in the products. Some users report unresponsive or unsatisfactory customer service experiences. Others express challenges with sizing and finding matching sets. Returns and exchanges are a source of frustration for several customers due to slow processing, strict policies, or limited options. Some customers mention difficulty finding specific information or sets online.

This text was automatically created by an AI system from user reviews.

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Reviewshunkemoller.dk

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(362)
Community member 
2 Reviews
 Verified

Excellent quality and fast delivery every time!

I have ordered bras, panties, and swimwear from this store several times, and I have always been very satisfied. The quality of the products is excellent, they fit perfectly, and everything looks exactly as described. The ordering process is simple, the delivery is always fast, and everything arrives well packaged. I've never had any issues, and the entire shopping experience has been smooth from start to finish. I can highly recommend this store and will definitely continue shopping here.
Community member 
1 Reviews
 Verified
Min søde kæreste købe undertøj til mig i fødselsdagsgave. Størrelsen passede ikke, så jeg lagde det retur i den fine gaveæske og kørte ind til Hunkemøller i Lyngby for at bytte. Jeg ville bruge god tid og benytte lejligheden til at købe lidt mere. Men jeg kunne ikke bytte det uden en kvittering - en gavekvittering eller en original kvittering. Jeg leder hele kasse igennem - ingen kvittering. Jeg ringer til min kæreste - og han husker ikke noget om en gavekvittering. Så jeg må køre hjem og vente på at han kommer hjem med den originale kvittering. I løbet af 3 timer er mine følelser gået fra at have fået en fin gave til at jeg nu står med et problem. Jeg kan se præcis hvad mit undertøj har kostet, og det føles usselt og slet ikke luksus - jeg bør ikke have set hvad det har kostet. Hvorfor kan man ikke benytte byttemærker som alle andre steder? Eller som standard sikre at der er gavekvittering med når det er en mand der køber undertøj der skal i gaveæske? Den meget bestemte betjening fra Lyngby om at der SKAL være kvittering, gør at jeg ikke har lyst til at tage derhen for at tage tøjet af... Så jeg har nu bestilt over nettet... og surprise, det er ikke den helt rigtige størrelse. Så jeg må returnere og prøve igen... Men min følelse omkring det er øv :(
Community member 
1 Reviews
 Verified

Bra order

I’ve only really ordered from Hunkemöller once, so this is just a one time experience, but I was so shocked at the result! I do know my size, but I was totally surprised about how perfectly it fit me! Very glad that I bought the bra that I did. It’s a very nice quality, and very comfortable.
Community member 
1 Reviews
 Verified

Slow process and error in order

It took a while before the package was on the Way to me. And there was an error in my package I ordered 4 Black items and Got 3 Black and 1 blue. Then I had to pay to send the wrong color back. And if I wanted to I would have to order a new item in Black and pau for shipping.

Reply from hunkemoller.dk

Thank you for sharing your experience with us. We're sorry to hear about your experience. We completely understand how disappointing it must have been to wait longer than expected for your order, only to receive the wrong color item. Having to pay for the return of an item that was sent incorrectly is certainly frustrating. This is definitely not the level of service you should expect from us. Please feel free to contact our Customer Service team so we can look into this matter for you. Our colleagues will be happy to assist you. You can reach us via chat Monday to Friday from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Community member 
1 Reviews
 Verified
Perfekt køb og virkelig god service i butikken, hvor jeg hentede min pakke og også byttede til en større størrelse
Community member 
1 Reviews
 Verified
Modtog min pakke hurtigt, varerne lever helt op til mine forventninger 👍
Community member 
1 Reviews
 Verified
Fin badedragt, skal dog bestilles i anden størrelse, nem at returnere og hurtig tilbagebetaling af penge. Den sidste stjerne jeg ikke giver er fordi pakken leveres i en anden pakkeshop end den jeg har valgt, langt væk fra min bopæl, hvilket er lidt træls når man ikke har bil. Men ellers fint.
Community member 
1 Reviews
 Verified
Very Nice materials and quality and fast delivery.
Community member 
1 Reviews
 Verified
Quality products that make you look and feel feminine. Wonderfull experience shopping.
Community member 
1 Reviews
 Verified
Det er super nemt at finde det man søger på jer side, ind i mellem så mangler jeg at kunne få bh-sæt frem Så jeg ikke først skal finde bh så har i ikke den truss jeg vil have så skal jeg finde anden farve Men jeg er yderst tilfreds med jeres størrelse og kvalitet , Så handler nok snart igen
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Den er godt undertøj
Community member 
1 Reviews
 Verified
Hurtig levering af bestilte varer
Community member 
1 Reviews
 Verified
Alle sæt passede perfekt
Community member 
1 Reviews
 Verified

Wonderful things and they fits really fine🩷🩷

Wonderful things and fits really fine.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Customer service and accuracy on the app was appaling. The products are lovely. Quite a bad experience all in all but happy with what i want to keep.

Reply from hunkemoller.dk

Thank you for your feedback. We are sorry to hear that your experience with our customer service and the accuracy of our app did not meet your expectations. We completely understand how frustrating this must have been and regret that it impacted your overall shopping experience. We are pleased to hear that you are happy with the products you decided to keep, but we recognize that this does not make up for the difficulties you encountered. Your feedback is valuable to us and helps us identify areas where we can improve. Thank you for taking the time to share your experience. We hope to have the opportunity to serve you better in the future.
Community member 
36 Reviews
 Verified
Community member 
36 Reviews
 Verified

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hunkemoller.dk

Hunkemöller sælger Lingeri, Badetøj et sortiment, en innovativ Sports Collection, strømper og tilbehør til kvinder. Den in-house design team arbejder konstant på produktudvikling og innovation. Hold...

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