hunkemoller.dk
Reviews:

6,811 total reviews   

4.18

Good

6,811 reviews since Feb 21, 2017

5
64 %
4
16 %
3
4 %
2
3 %
1
12 %

Review summary

Customers frequently praise the high quality and materials of the products, as well as the wide selection, variety of models and sizes, and attractive designs. Many are satisfied with fast delivery and appreciate accurate sizing and comfort. Customer service is often highlighted for being helpful and friendly in-store. However, some customers note defects in products or disappointment with their quality. Delivery speed and accuracy elicit mixed reactions, with several experiencing delays or incorrect delivery points. The return and exchange process is a point of frustration for several customers, citing slow refunds, strict policies, or extra costs. Some also struggle with unavailable sizes or mismatches, and a few report frustrating experiences with customer service, especially regarding returns or exchanges.

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Reviewshunkemoller.dk

(69)
(18)
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(374)
Community member 
2 Reviews
 Verified

Excellent quality and fast delivery every time!

I have ordered bras, panties, and swimwear from this store several times, and I have always been very satisfied. The quality of the products is excellent, they fit perfectly, and everything looks exactly as described. The ordering process is simple, the delivery is always fast, and everything arrives well packaged. I've never had any issues, and the entire shopping experience has been smooth from start to finish. I can highly recommend this store and will definitely continue shopping here.
Community member 
1 Reviews
 Verified
Min søde kæreste købe undertøj til mig i fødselsdagsgave. Størrelsen passede ikke, så jeg lagde det retur i den fine gaveæske og kørte ind til Hunkemøller i Lyngby for at bytte. Jeg ville bruge god tid og benytte lejligheden til at købe lidt mere. Men jeg kunne ikke bytte det uden en kvittering - en gavekvittering eller en original kvittering. Jeg leder hele kasse igennem - ingen kvittering. Jeg ringer til min kæreste - og han husker ikke noget om en gavekvittering. Så jeg må køre hjem og vente på at han kommer hjem med den originale kvittering. I løbet af 3 timer er mine følelser gået fra at have fået en fin gave til at jeg nu står med et problem. Jeg kan se præcis hvad mit undertøj har kostet, og det føles usselt og slet ikke luksus - jeg bør ikke have set hvad det har kostet. Hvorfor kan man ikke benytte byttemærker som alle andre steder? Eller som standard sikre at der er gavekvittering med når det er en mand der køber undertøj der skal i gaveæske? Den meget bestemte betjening fra Lyngby om at der SKAL være kvittering, gør at jeg ikke har lyst til at tage derhen for at tage tøjet af... Så jeg har nu bestilt over nettet... og surprise, det er ikke den helt rigtige størrelse. Så jeg må returnere og prøve igen... Men min følelse omkring det er øv :(
Community member 
1 Reviews
 Verified

Bra order

I’ve only really ordered from Hunkemöller once, so this is just a one time experience, but I was so shocked at the result! I do know my size, but I was totally surprised about how perfectly it fit me! Very glad that I bought the bra that I did. It’s a very nice quality, and very comfortable.
Community member 
1 Reviews
 Verified
Good and fast delivery Very nice long-sleeved T-shirt with a bit of wool Both with and without lace, very lovely Vh Tina Carlsen
Community member 
1 Reviews
 Verified

Slow process and error in order

It took a while before the package was on the Way to me. And there was an error in my package I ordered 4 Black items and Got 3 Black and 1 blue. Then I had to pay to send the wrong color back. And if I wanted to I would have to order a new item in Black and pau for shipping.

Reply from hunkemoller.dk

Thank you for sharing your experience with us. We're sorry to hear about your experience. We completely understand how disappointing it must have been to wait longer than expected for your order, only to receive the wrong color item. Having to pay for the return of an item that was sent incorrectly is certainly frustrating. This is definitely not the level of service you should expect from us. Please feel free to contact our Customer Service team so we can look into this matter for you. Our colleagues will be happy to assist you. You can reach us via chat Monday to Friday from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Community member 
1 Reviews
 Verified
Perfekt køb og virkelig god service i butikken, hvor jeg hentede min pakke og også byttede til en større størrelse
Community member 
1 Reviews
 Verified
Da jeg har en reklamation på den ene vare henvender jeg mig inde i en butik. Da varen er ren online salg er de nødt til at lægge fragt så jeg kan få tilsendt min nye varer der ikke har nogen fejl. Her undrer jeg mig over at man ikke blot fratrækker fragtomkostningen varens pris så kunden ikke skal betale ekstra for at få lov til at reklamere over defekt vare.

Reply from hunkemoller.dk

Thank you for taking the time to share your experience with us. We are sorry to hear that you incurred additional costs related to a complaint about a defective item. We understand how confusing and frustrating this can be, especially when you are expecting a replacement product for an item that did not meet your expectations. We appreciate you sharing your feedback with us. Based on your experience, we understand that the process of replacing an online-only item may raise questions, particularly when shipping costs are involved. Your comments are important to us, and we will share them internally as we continually work to improve our service. We hope to have the opportunity to serve you better in the future.
Community member 
1 Reviews
 Verified

Okay experience

Slow delivery. Happy about the product
Community member 
1 Reviews
 Verified
Hurtig og aflevere og varer det af at jeg forventer
Community member 
2 Reviews
 Verified
Many different models and sizes for reasonable prices
Community member 
1 Reviews
 Verified
Hurtig levering OK
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Er vild med kvaliteten
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Modtog min pakke hurtigt, varerne lever helt op til mine forventninger 👍
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

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Hunkemöller sælger Lingeri, Badetøj et sortiment, en innovativ Sports Collection, strømper og tilbehør til kvinder. Den in-house design team arbejder konstant på produktudvikling og innovation. Hold...

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