Review summary
Customers consistently praise the quality, fit, and appearance of the products. Fast and reliable delivery is frequently highlighted. Most customers find the website easy to use. Some customers report delays or delivery issues. Feedback on customer service is mixed, with criticism of poor communication or strict policies. The returns process is often seen as inconvenient or inflexible, and some users mention missing website features like size charts or set-viewing.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewshunkemoller.dk
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The items I bought are ok, but I am not going to buy anything from you again because 1) there is no return option other than finding a store to go to. If I wanted to go to a store, I would have shopped there to begin with 2) my items were shipped to the wrong pick up point, and i had to travel far to get them. I contacted customer service on your website but did not get a reply.
Reply from hunkemoller.dk
Thank you for your feedback. We’re sorry about your disappointing experience. Your satisfaction is very important to us, and we take all concerns seriously. If you would like to share more details about your experience, please reach out to our customer service.
They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM.
We appreciate your input and hope to have the opportunity to improve your experience in the future.
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The things I like
I like the pyjamas and panties. And I would like to see more soft bras.
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Presention
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Har stadig ikke fået min bestilling. Pengene blev trukket den 30/6 og hver gang jeg ringer til butikken (hvor den skal sendes til) og spørger til pakken kan de ikke give noget konkret på hvor den er henne.!
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Friendly service
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God service
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All of it
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wonderful products, quick to deliver and very pleasant and helpful staff in the Køge branch that I use.
