Review summary
Customers frequently praise the fast and efficient delivery. Product quality is highly appreciated for its comfort, material, and design. Customer service is often highlighted for being friendly and helpful. Many customers are happy with how well the products fit. Shopping online is generally described as easy and smooth. A few customers note delivery delays or incorrect delivery locations. A small number report defects in the products. Some users report unresponsive or unsatisfactory customer service experiences. Others express challenges with sizing and finding matching sets. Returns and exchanges are a source of frustration for several customers due to slow processing, strict policies, or limited options. Some customers mention difficulty finding specific information or sets online.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewshunkemoller.dk
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Wasteful packaging
The delivery was quick and im happy with the products. However, I have two issues: it was impossible to find a size chart on the website and the amount of plastic packaging used is appalling. So insanely wasteful.
Reply from hunkemoller.dk
Thank you so much for your honest review. I’m glad to hear you’re happy with the products and that your delivery was quick! I’m really sorry to hear about your frustration with finding the size chart and the amount of plastic packaging used. Your feedback is very important to us. We take your concerns seriously and will pass them on to the relevant teams. We hope to serve you even better in the future and truly appreciate you taking the time to share your experience.
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Okay
What I bought didn’t really fit but it was a good quality
Reply from hunkemoller.dk
Thank you for your review. We're sorry to hear that the item did not fit as expected, and we understand how disappointing that can be. We're pleased to know that you were satisfied with the quality of the product. We truly appreciate your feedback and hope to serve you better in the future.
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From set to since item
I bought a set. Panties were broken so I went to get a new pair. Size was not available at all so now I have an expensive bra with no panties. That was not the intention with the purchase.
Reply from hunkemoller.dk
Thank you for your review. We are very sorry to read that you had this experience. We completely understand how disappointing it is to purchase a set and then be left with only a bra because the matching panties were faulty and the correct size was no longer available. This is, of course, not what you expected from your purchase.
This is certainly not the level of service you should expect from us. We take your feedback seriously and regret that we were unable to provide a suitable solution at that time.
We hope to have the opportunity to serve you better in the future and provide you with a more positive experience. Thank you for taking the time to share this with us.
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Altid god kvalitet og godt udvalg
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Everything was excellent , good quality and the measurements are perfect
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Customer service
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Good price, good customerservice in the store
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Hurtigt og nemt og smukt understøj der bare sidder super godt
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Lækkert undertøj og hurtig levering
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Jeg kommer for at bytte en bh jeg har købt i en forkert model og opdager da jeg kommer hjem efter grundig forklaring at ekspedienten har sendt mig hjem med den samme model med 3 hægter, jeg oplyste grundigt at den jeg skulle have har kun 2 hægter.
Der er også 2 pletter på den nye nude bh, og jeg har forsøgt at ringe til butikken i Randers 5 gange og det er umuligt at ringe butikken op på deres tlf. nr. som fremgår at hjemmesiden.
Jeg kører 30 km efter det hver vej og så nu igen køre langt for at bytte min bh. Det er vist sidste gang jeg handler hos jer.....
Reply from hunkemoller.dk
Thank you for taking the time to share your experience. We are very sorry to hear about the inconvenience and frustration you encountered. We understand how disappointing it must have been to make the trip to our store to exchange your bra, only to discover that you had been given the wrong model again despite clearly explaining which one you needed.
We are also sorry to hear that the new nude bra had stains on it and that you were unable to reach the Randers store by phone, despite several attempts. We completely understand how frustrating it is to have to travel 30 km each way and then face another trip to resolve the issue.
Please feel free to contact our customer service team if you have any questions, comments, or feedback. Our colleagues will be happy to assist you. You can reach us via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We sincerely hope to have the opportunity to serve you better in the future and restore your confidence in us.
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beautiful fit and color. excellent price. quick and professional delivery. Thank you 🌞🌞🌞🌞🌞
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Good and fast service
Good and fast service
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Great quality items and fantastic service at the shop
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Love the designs, colours and the nice quality 💜
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hunkemoller.dk
Hunkemöller sælger Lingeri, Badetøj et sortiment, en innovativ Sports Collection, strømper og tilbehør til kvinder. Den in-house design team arbejder konstant på produktudvikling og innovation. Hold...
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