Review summary
Customers consistently praise the high quality, durability, and craftsmanship of the clothing, as well as the originality, vibrant designs, and unisex options available. Many also value the fast and reliable shipping experiences and commend the responsiveness and resolution provided by customer service in some cases. The variety of options, colors, and sizes is appreciated, and the returns process can sometimes be efficient. However, there are recurring concerns about inconsistent sizing, with garments running small or large and difficulty finding the right fit, particularly for certain models or age groups. Some customers experience issues with specific fabrics or finishes, and a minority report shipping delays, miscommunication, or problems with courier services. The originality and variety of designs are sometimes seen as lacking, especially for older or larger children, and customers often wish for a wider range of sizes and better in-store selection. Customer service can be inaccessible or slow to respond in some cases, and the returns process is frequently criticized for being complicated, restrictive, or inconvenient, especially regarding shipping methods or exchanges.
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My first time and I'm sure I'll repeat
This is the first time I have bought from Boboli's online store, and the experience has been impeccable.
The shipping process was perfect, fast, and the package arrived within the estimated time and in optimal condition. Regarding the clothes, the quality is fantastic, with very carefully crafted finishes and very pleasant fabrics for children. Moreover, the garments are exactly as they are presented in the website photos, both in colors and designs. Without a doubt, an absolutely recommendable brand. I will definitely buy again!
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Great products - challenging shipping
Boboli's products are pretty and of good quality and I like them a lot. Unfortunately, there is a deduction of one star for the experience with the transport service. During delivery, the communicated time slots for delivery were not adhered to twice. First, the delivery was announced one day earlier, it did not happen. Then a new time slot was announced for the next weekday, the delivery did not occur in that one either, but outside the specified period. For the return, I was informed that the transport service would contact in advance to agree on a pickup date, which also did not happen. Fedex suddenly showed up at the door wanting to take the return. Luckily, I was at home because I was on vacation. To avoid unnecessary trips, pickup should be coordinated with customers in the future.
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UNHAPPY WITH THE DELIVERY
The merchandise arrived well and I like it. The problem I had was with the delivery. It was not delivered on the dates they indicated. When it was delivered later, I asked them to leave it at the concierge if I wasn't home, and they didn't. I was unable to reach anyone by phone. In the end, I said to deliver it to a pick-up point and a family member had to go get it because I had to leave on a trip. I don't think I will shop online again.
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I like all Boboli collections, perhaps they were more original before, but now they are fine.
What I would improve is having a phone for information and simplifying the exchange process, as it's complicated to change for a bigger or smaller size. You have to return the garment(s) and buy again.
Making the expense twice and waiting for the refund of the exchanged amount is a bit complicated.
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We love everything!!! what I can say is that my son is 138 cm tall and is 8 years old, he wears size 10 or 12 years. And there are things we see for much older kids, the more striking designs for little ones only go up to size 8 and I think they get small.
It would also be great to have more sets in large sizes like tracksuits for back to school, it would be wonderful.
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I think it would be very convenient to be able to change…
I think it would be very convenient to be able to exchange items if you have chosen the wrong size. The fact of having to return and make a new order with the size you need is not operational. Moreover, if you haven't reached the minimum for free shipping, you have to pay shipping costs again. From my perspective and experience, it would be an aspect to improve and facilitate the processes.
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Exceptional in return service
Apart from your clothes that I love because of the colors, I tried the return service. And I must say, super excellent! In the evening I initiated the return, and in the morning they picked it up. The only downside is the app, it gave me an error and in the end, I received three emails with three different return numbers.
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Being able to make returns through the Post Office. I live in Buitrago de Lozoya and have to travel 60 km round trip to go to La Cabrera to the delivery point. The post office is more accessible and can pick it up if you are a person with reduced mobility. Thank you, Maribel
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Suggestion for Improvement and Congratulations
Improve: In a search, you select the filters you need, access an article to view it, and when you want to exit to continue the search with the same selected criteria, the page reloads and you have to select the criteria again. This happens on mobile, I checked if I was doing something wrong, but I tried to go back after viewing the selected item to continue the search, and it always "reloads". I love that it's well compartmentalized regarding sales or discounts of 50% and 60%, it's not the same, so the search is more enjoyable depending on the budget I can spend at that moment.
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I love the originality of the pieces! I always find a cute and different set in every collection, at an affordable price. The online purchase was very fast in delivery, perfect! The only downside happens in the stores, which usually only have one unit of each size. But with online orders working, the problem is solved.
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Very good products for children. Only downside ... the delivery by FEDEX!!! Deadlines not met and unexplained loss of packages and amateurism of the telephone operators in the after-sales service is deplorable. For an order placed on 16/07, delivery (after 5 complaints) was made on August 7!!!! A piece of advice: use another delivery service, the Post or UPS, for example!!!
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I love Boboli clothing in design and quality. It is true that although generally they run slightly large, this time I bought a sweatshirt/jacket in size 2 and another in size 3 thinking for autumn and late winter and they are the same size. But in general, the sizing is reliable.
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The clothes are very good.
The clothes fit up to adolescence and even after. The sizes take into account that children can be tall in size but not in age. There is something for every taste.
Additionally, the quality is good. The colors hold after various washes.
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There is nothing better. They deliver within the stipulated time and the quality of the pieces matches what was advertised. Congratulations on the professionalism! I will continue to be your customer and recommend you as a serious, safe, and very good store.
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I love your children's clothing because it is very fun and original. Usually, children's clothing is found in the same colors and aesthetics. But Boboli surprises with its colors, images, and aesthetics. Besides, the clothing is comfortable.
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I love Bóboli clothes for my child...
I love Bóboli clothes for my 5-year-old son and my 11-year-old nephew.
Sadly, the physical store in León has closed and the El Corte Inglés outlet doesn't have much variety in sizes, and the sales assistant leaves much to be desired... Otherwise, I'm delighted with your clothes.
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The shipping has also improved. It used to be more difficult. Everything is excellent. A suggestion: at the end of the season, further discounts could be offered or an outlet section could be set up on the website.
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Quality clothing for kids!
Since my daughter was born, I have been buying clothes at Boboli and I like the quality of their clothes and their colors. When I shop online, the service is quick, and the return was also very good. I think it's an excellent brand for children's clothing.
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I really like the clothes, their colors, their design.\nThe store where I used to shop has closed and I had to go to the Corté Inglés. The sales assistant is doing everything but her job. You ask her for a size and she doesn't know if it will be the 10 or the 12, and this after years... a course wouldn't hurt her.
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I loved everything.
The materials are wonderful and very comprehensive.
It's appreciated that threads and ribbons are included.
The instructions are very clear, the presentation is excellent, and it arrived on time. I will repeat.
There is nothing comparable on the market.
A question: Do you plan to make patterns for children?
You will have great success.
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Verified Reviews
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4.69
Excellent135 total reviews13 reviews in the last 12 months
Contact
boboli.ie
- +34937589909
- www.boboli.ie
- info@boboli.es
- Llinars de la Valles - Barcelona, ESP
About
boboli.ie
Discover the most colorful and fun children's fashion. Comfortable for children and babies. Boboli - Children's Clothing. Accessories for boys and girls.
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