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Top positive review
Jan 30, 2023
Verified review
In genuine a fine web page and delivery service. But the last two times I've ordered from web, I've recieved the package at the wrong post terminal. In a different city, that I ordered it to.
I contacted the costomer service on Messenger, and didn't have an answer until after the delivery. Not helpfull at all.
I ordered a ‘shirt nightdress’ as postal order. I just received it and it is far too big; in fact two sizes too big.
I would usually choose a size L (and try it on in a physical shop - to be sure). But since I ordered at the internet, I was very thorough choosing the size. I found the size table at your website and measured again and again - and again - to be sure (several times because the numbers there didn’t seem logical to me). But according to your table I wound need a size XXL. I didn’t want to get a nightdress I couldn’t fit, and I reckoned that the sizes of that particular brand obviously were extraordinarily small (as if made for Italian women).
And now it turns out that I should have chosen my normal size (L) and just ignored your table.
This is the second time I experience this, so maybe you should adjust the numbers for your sizes.
Its super annoying to get several rate your purchase emails
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Feb 17, 2023
Verified review
A really disappointing experience…
I bought a set online to Valentine’s Day with a gift card. It was too small, so I went down to the shop, so I could change my order. The shop didn’t have my size (xs) in the buttom, so I couldn’t unfortunately get a set on the day. After a half hour I was ready to buy the top. The shop assistent told me, that I was forced to use cash besides my gift card, but I did have 500Dkk on my gift card and because the shop never have my sizes home or on the shop, I know I don’t get to use my gift card on other stuffs. So after 50 minutes I went home with an empty bag. So unfortunately a really disappointing experience…
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Dec 6, 2022
Verified review
Bad costumer service
It said on the website that it would be delivered in 3-5 days.
Which was not true.. it was 9 days before I received my package and it took about 5 days before I got the email that my package was on its way and when I tried using the track and trace it didn’t work.
In the meantime I tried calling and live chatting but neither of them worked.
I kept getting disconnected at the phone all after answering a lot things.
The live chat never opened and was just loading all the time - my connection was fine.
The only good thing I can say is that when I revived the package everything was good.
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May 9, 2023
Verified review
No tracking number in the mail from you, tho u wrote that is was there, no human beeing on the phone, chat or email. I havnt got my packet yet. Where is it ? You have taken your money ofcause. I flipped out to day in a mail to your custummer mail, which ofcause again was a machine. At last someone wrote to me to day and gave me a trackingnumber and taadaaa, my packet is not sent april 29 as you wrote to me, but just today may 9. Am I a grumpy bear ? You bet I am. Hope the badingsuit is worth the hazle
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Dec 6, 2022
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lort
man kan ikke annulere en ordre når 10 minutter efter man har bestilt den, jeg prøvede og brge et gavekort uvidene om at man ikke kan bruge det på deres webshop, så jeg skriver mine kortoplysninger ind og går videre, og så blev der bare trukket penge. Jeg skriver til deres hjælpe hotline og de kan ikke hjælpe mig. sygt wack
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Dec 4, 2022
Verified review
Bought a gift for my wife on black week. Had the order confirmed. A day later the order is canceled by Hunkemöller. I get most of my money back but not all.
Then the first Tuesday after black week the item is “suddenly” on stock again but now without the discount. I have written this to Hunkemöller but has been ignored.
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Feb 18, 2023
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Utilfreds kunde
Jeg synes ikke, at det er ok, at de penge jeg har optjent hos jeg, har en tidsudløbsdato. Det tvinger mig til nogle gange at købe noget, jeg egentlig ikke har lyst til. Det kan vel ikke gøre noget for jer, at jeg har mine optjente penge til at stå til, når jeg har et behov for at købe noget.
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May 9, 2023
Verified review
Butikken i lilla gade o rosengårdcenteret trænger til et opgraderet lynkursus. Jeg må ikke komme i hunkemøller butikken mere da jeg blev forundret over at jeg ikke kunne hente et sær undertøj uden billed id osv. Så vi kørte forgæves 3 gange.
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Dec 8, 2022
Verified review
DONT ORDER
Delivery was twice as long as promised, when the order FINALLY came to the store, they said in the mail i had to come pick it up “early morning” which since Im a student i dont have time for.
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Dec 6, 2022
Verified review
Bought items on sale that were listed as available. Then was refunded as the items were apparently not available but are now available to purchase at full price
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Dec 9, 2022
Verified review
Broken strap
The strap on my bh was broken and one of the bh’s that i ordered did not come because it was out of stock even though i payed for it.
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Dec 24, 2022
Verified review
Leveret forkert vare der var til julegave bestilt 2 sæt undertøj og får tilsendt en badekåbe virkelig dårlig service
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Dec 7, 2022
Verified review
Deliver my order before evaluation - I have not recieved it yet - only recieved an e-mail that it has Bern shipped
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Dec 9, 2022
Verified review
Items available and confirmed was not delivered. Communicate that items are out of Stock, rather than silence.
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Jan 16, 2023
Verified review
Har efter 10 dage stadig ikke modtaget min vare, Har skrevet til dem men høre intet.
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Dec 3, 2022
Verified review
Jeg har stadig ikke modtaget min pakke- Kun fakture og denne rating ……
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Mar 12, 2023
Verified review
Received a very wrong product and cant even sent it back in The store
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Dec 5, 2022
Verified review
I have not received my underwear yet! It has been 1,5 weeks now!
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Dec 7, 2022
Verified review
Still haven’t received my order.
Normal not so good quality
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