cookinglife.euReviews:
592 reviews in the last 12 months3,355 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Aug 9, 2023
Verified review
Prompt delivery , very well packaged , item exactly as expected in quality and colour
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Answer by cookinglife.eu
Aug 16, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 8, 2023
Verified review
Minor delivery issue
Everything was perfect except the delivery by DHL.
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Answer by cookinglife.eu
Aug 30, 2023
Dear Jaime, Thank you for your review. Unfortunate to hear that you are unhappy with the delivery! Our apologies for the inconvenience. In our system I see that your package has been delivered with good order in the meantime. Glad to hear that it was otherwise perfect and enjoy your order! :) With kind regards, Team Cookinglife
Aug 8, 2023
Verified review
Arrived, as described
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 8, 2023
Verified review
Bought a pot and had to pay import duty of £52. Was not made clear on purchase. Not really fair cookinglife.
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Answer by cookinglife.eu
Aug 30, 2023
Sehr geehrter Marcus, vielen Dank für Ihre Bewertung. Es ist ärgerlich zu hören, dass Sie benachrichtigt wurden, die Einfuhrgebühr zu zahlen! Dies ist natürlich nicht die Absicht, unsere aufrichtige Entschuldigung für die Unannehmlichkeiten. Leider haben wir das Paket versehentlich mit dem falschen Versandpartner verschickt. Wir haben uns mit dem entsprechenden Versandpartner in Verbindung gesetzt, dass wir die Kosten übernehmen werden. Ich habe Ihnen eine E-Mail mit weiteren Informationen geschickt. Wir hoffen, dass sich die Angelegenheit damit in Wohlgefallen auflöst! Mit freundlichen Grüßen, Team Cookinglife
Aug 7, 2023
Verified review
Absolutely terrible service, devastated
We made a large purchase of items, they were shipped via DHL. NO label saying they were fragile on the box. The items were wrapped in bubble wrap but not taped on the ends so the items rolled out. The box appeared to upside down. Most of the items were completely smashed on arrival. The process to report it needed a number from the picking slip that does not exist. No shipment from them has ever h
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We apologise for the poor communication. We are still doing our best to clear the backlog created by the transition of systems. However, this is causing us to be unable to respond within the desired timeframe. We are working hard as a team to clear the backlog so that we can get back to serving customers as soon as possible. We are very sorry to hear that your order was delivered damaged for the most part. Our apologies for this! I have sent you an email to reach a solution with you. We look forward to hearing from you! Kind regards, Team Cookinglife
Aug 7, 2023
Verified review
Plates were packed professional, nothing broken. Quick delivery.
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Answer by cookinglife.eu
Aug 16, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 6, 2023
Verified review
YOU HAD IN STOCK WHAT I WANTED TO ORDER. YOU KEPT ME INFORMED RE. DELIVERY.WHEN THE GOODS ARRIVED,THEY WERE WELL PACKAGED AND EXACTLY WHAT I HAD ORDERED. THEY WERE ALSO A COMPETETIVE
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Answer by cookinglife.eu
Aug 16, 2023
Dear customer, Thank you for your positive review!😄️ We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 6, 2023
Verified review
Reasonably priced & good range. Delivery takes a while though.
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. Apologies for the delayed delivery time, we are working hard with our team to ship orders as soon as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 5, 2023
Verified review
Good price and fast delivery.
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 5, 2023
Verified review
Easy to order … quick delivery
Easy to order … quick delivery. Badly packed and one glass was broken
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. How annoying to hear about broken glasses. Happy to receive a photo of the damage. Then we can send you new ones or refund the damage. I would like to hear your choice.
Aug 5, 2023
Verified review
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Answer by cookinglife.eu
Aug 15, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 4, 2023
Verified review
I had a tracking notification yesterday to say my order had been delivered but when I got home no parcel or card. This morning I’ve had a notification from a different courier to say parcel is on its way. Very confusing !
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife
Aug 4, 2023
Verified review
I’ve had a notification to say my parcel has been delivered but no parcel was left. This morning I have also had a tracking notification from another courier saying my parcel is on its way. Very confusing !
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife
Aug 4, 2023
Verified review
very efficient
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Answer by cookinglife.eu
Aug 9, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 4, 2023
Verified review
Excellent service. Lots of updates. Great value. Very happy customer
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Answer by cookinglife.eu
Aug 9, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 2, 2023
Verified review
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Answer by cookinglife.eu
Aug 7, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 2, 2023
Verified review
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Answer by cookinglife.eu
Aug 7, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 2, 2023
Verified review
Missing items, wrong products and broken pieces. Online form did not work so had to write an email.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, We are sorry to hear that you did not receive your order in its completeness and that a part of it was also damaged. Our apologies for this! We have now re-ordered these items for you. These will be shipped from our warehouse as soon as possible. We have also sent you an e-mail about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife
Aug 2, 2023
Verified review
Took the money and delivered nothing
Ordered items costing over EUR100 on 19th June. Nothing was delivered, and no response received to numerous emails sent from me. This is the worst customer service I have ever experienced. Avoid!!
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Our sincere apologies for the delay in delivering your order! We have sent you an email in order to come to a solution with you. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Aug 2, 2023
Verified review
Easy ordering and timely dispatch goods packed well and arrived in good order
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife