The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Verified review
1 day ago
Speedy delivery reasonable price
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3 days ago
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3 days ago
communiation was efficient and delivery was prompt. Very pleased with my order.
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4 days ago
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4 days ago
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5 days ago
Good range of products to choose from
Several products available to buy, but that are out of stock
No customer area; no way to keep track of what was already sent, what was paid but is still waiting stock, etc.
On multi items order, where some were out of stock, it is very difficult to understand what was already sent, what is pending, what will not be sent...
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Answer by Cookinglife
4 days ago
Thank you for leaving your feedback.
Verified review
5 days ago
Good range of products
Several products available for purchase, but out of stock
No customer area where you can keep track of pending orders
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5 days ago
As my order has not yet arrived,
service has to be described as fair!
It appears "Cookinglife",
is in a hurry to gain recommendations, before orders are complete!
The package arrived, but with one glass completely shattered! The bubble wrap was in a very poor state, which didn’t help the situation. The box itself had no label indicating that it should be handled with care. Simple task to make sure that the contents are protected as much as possible.
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Answer by Cookinglife
4 days ago
Very sorry to see that your package did not arrive intact. If you have not already, please do not hesitate to reach out to us to help resolve the matter.
Verified review
7 days ago
Faultless
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Verified review
7 days ago
Great product choices; super customer service & communications; fast dispatch. What's not to like?? Thanks guys ;)
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Answer by Cookinglife
4 days ago
Thank you! We hope to see you again soon.
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7 days ago
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8 days ago
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8 days ago
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9 days ago
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Verified review
9 days ago
I ordered knives, which came quickly and are living up to expectations
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