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cookinglife.eu
Reviews:

462 reviews in the last 12 months3,130 total reviews  

3.73
Good

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Valid

Includes Buyer Protection

Certified since: May 25, 2020
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cookinglife.eu fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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CATHARINE O.
KINGS LYNN
Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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Answer by cookinglife.eu
Feb 6, 2024
Dear Cathy, Thank you for your lovely review! We are pleased to hear that you are happy with your purchase of the stainless steel coasters and the service we provided. We strive to provide our customers with a wide range of high quality products and we"re glad we met your expectations. We hope to be able to help you with your cooking needs again in the future. Enjoy your new coasters! With kind regards, Team Cookinglife
Feb 3, 2024
 Verified review
Great delivery and first class goods
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Answer by cookinglife.eu
Feb 5, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you. Kind regards, Team Cookinglife
Feb 3, 2024
 Verified review
A wonderful tray for cosmetics or shampoos for the bathroom. Wonderful size, colour and quality. Highly recommend.
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Answer by cookinglife.eu
Feb 5, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you. Kind regards, Team Cookinglife
Feb 3, 2024
 Verified review
A very positive experience
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Answer by cookinglife.eu
Feb 5, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you. Kind regards, Team Cookinglife
Feb 2, 2024
 Verified review

Great Service

Excellent products and delivery on time and in perfect order - Great service overall
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Answer by cookinglife.eu
Feb 2, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal: https://nl.trustpilot.com/evaluate/cookinglife.nl We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Feb 2, 2024
 Verified review
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Answer by cookinglife.eu
Feb 2, 2024
Beste Malcolm, Bedankt voor je beoordeling! We zijn blij om te horen dat je tevreden bent. Mocht je in de toekomst nog vragen of opmerkingen hebben, dan horen we het graag.
Feb 2, 2024
 Verified review
It's been a month now and I still haven't received the frying pan I bought(((.
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Answer by cookinglife.eu
Feb 2, 2024
Dear, I am sorry to hear that you have not yet received your frying pan. I see that we have already shipped your order! Unfortunately due to some delay with the delivery service you haven"t received it yet. It is on its way to you so you will get your items soon. Enjoy your order.
Jan 31, 2024
 Verified review
Fast and efficient Service
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Answer by cookinglife.eu
Feb 2, 2024
Dear, Thank you very much for the rave review! We are delighted to hear that you are satisfied with our service, especially since we have been going through a difficult period. Your positivity is invaluable to us, and we would greatly appreciate it if you would also share a review on our Trustpilot platform. Your experience can help others and contribute to the growth of our community. Here is the link to the Trustpilot review portal:  https://nl.trustpilot.com/review/cookinglife.eu We understand that your time is precious, and we really appreciate you making the effort to support us on multiple platforms. Thanks again for your support and trust in Cookinglife! We look forward to welcoming you back soon and are always here for you.
Jan 30, 2024
 Verified review

Great

Can't think of anything to top what we got. We used the stainless steel pan we ordered last night - it's a dream compared to the "non stick" stuff we were using before
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Answer by cookinglife.eu
Jan 30, 2024
Dear Ryan, Thank you for your lovely review! Glad to hear you like the stainless steel pan so much. Have fun (cooking) with your BK Frying Pan Bright! Kind regards, Team Cookinglife
Jan 28, 2024
 Verified review
Quick and easy transition good selection of stock
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Answer by cookinglife.eu
Jan 29, 2024
Dear David, Thank you very much for your positive review! We are happy to hear that you are satisfied with our wide range of products. We hope the Blackwell Cast Aluminum Marissa Pan meets your expectations. Should you need more in the future or if there is anything we can help you with, please feel free to let us know. Thanks again and have fun cooking with your new purchase! Kind regards, Team Cookinglife
Jan 27, 2024
 Verified review
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Answer by cookinglife.eu
Jan 27, 2024
Beste Alina, Bedankt voor de 5-sterren beoordeling! We zijn blij om te horen dat je tevreden bent met onze service. Veel plezier met je Westinghouse Staafmixer! Met vriendelijke groet, Team Cookinglife
Jan 27, 2024
 Verified review
Beer Chalices are Great - thank you cookinglife, as an artist I look for 'different' and drinking with my friends is the best. Thank you and best regards, Brian PS the ordering and delivery process excellent
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Answer by cookinglife.eu
Jan 27, 2024
Dear Brian, Thank you for your lovely review! We are very happy to hear that you are satisfied with the beer chalices and that you had a nice experience with our ordering and delivery process.  Have fun while drinking with your friends! Kind regards, Team Cookinglife
Jan 26, 2024
 Verified review
Very poor costumer service. Don't respond to customers' messages and, more seriously, acts as if hasn't received them.
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Answer by cookinglife.eu
Jan 29, 2024
Dear Alexandre, Our sincere apologies for the inconvenience and delay in our response to your messages. We understand that good customer service is essential and regret that we did not meet your expectations. Due to increased busyness, we may not have responded in a timely manner, and we are very sorry for that. We greatly appreciate your feedback and want to assure you that we take it seriously. To resolve the issue, we have just sent you an e-mail. We sincerely hope that we can come to a suitable solution together. Please, let us know how we can assist you further and we look forward to your response. Once again, our apologies and thanks for your understanding. Kind regards, Team Cookinglife
Jan 24, 2024
 Verified review

Good value, prompt service.

Juicer is way better quality than I thought. Very happy! Quality, value and prompt delivery.
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Answer by cookinglife.eu
Jan 24, 2024
Dear Richard, How great to hear that you are so happy with the new juicer! We are delighted that the quality of the product has positively surprised you and that you are satisfied with the value and fast delivery. We hope the juicer will bring you much joy and that it meets all your expectations. Should you have any questions or need help in the future, we are always here for you. Enjoy your new juicer! Kind regards, Team Cookinglife
Jan 22, 2024
 Verified review
Teapot as described, fast delivery
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Answer by cookinglife.eu
Jan 22, 2024
Dear Laura, Thank you for your lovely review! Have fun with your teapot. We hope this beautiful acquisition will make your tea moments even more special. Enjoy the delicious hot drinks and the cosy moments you will have with your new teapot 🙂  Kind regards, Team Cookinglife
Jan 22, 2024
 Verified review
Delivered in excellent condition. Kept me informed.site easy to navigate. Do better: was delivered in quite a large box. This protected the knife very well but we wonder could a smaller box have done the same job of protection. In our household we are quite sustainability conscious.
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Answer by cookinglife.eu
Jan 22, 2024
Dear Hugh, Thank you for your lovely review! We are happy to hear that you are satisfied with the product and our service. Regarding your feedback on the packaging, we would like to thank you for sharing your concerns. We fully understand your point and are always looking for ways to make our packaging more sustainable. Your feedback helps us in this regard. We will take this into consideration for future improvements. Enjoy your Wusthof Utility Knife! Kind regards, Team Cookinglife
Jan 20, 2024
 Verified review
I ordered some Maxwell & Williams bowls and paid for them in good faith only to be told they weren't in stock. So why were they listed on the website? I was then asked if I wanted a refund or to wait until the item was back in stock. Why would I want to do that? They should have immediately refunded and offered to let me know when it was back in stock in case I wanted to re-order. I said I wanted a refund and then for days all I got was automated messages - mostly in Dutch - telling me to ring them if it was urgent. My phone contract doesn't cover calls abroad so I couldn't afford to do that. Finally - after several days and many attempts to contact a real person at the company - someone did respond and said they would process a refund. That again took several days. Very poor customer service and very inefficient in listing stock they don't have. Would never use again.
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Answer by cookinglife.eu
Jan 20, 2024
Dear Alisons, How annoying to hear that your experience with us was not satisfactory. It is true that the product you ordered was out of stock. Indeed, we should have communicated this more clearly on our website. Our apologies for the inconvenience. Regarding the automated messages, we are working on improving our communication to avoid confusion in the future. We"re sorry you had to go through a lot of trouble to get in touch with us. Our customer service is easier to reach at 088-1451499. We hope you will give us another chance in the future to show you that we can do better. Kind regards, Team Cookinglife
Jan 17, 2024
 Verified review

Effective and trustable

Effective and trustable - period!
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Answer by cookinglife.eu
Jan 17, 2024
Dear John, Thank you for your lovely review! We are happy to hear that you are satisfied with our service. Enjoy your Alessi Serving Spoon Dry!
Jan 16, 2024
 Verified review
I ordered glasses on website. Got an email immediately to say the glasses were out of stock. However, money was still taken out of my account. I have emailed several times and still not received a refund.
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Answer by cookinglife.eu
Jan 16, 2024
Dear Siobhan, We sincerely apologise for the inconvenience caused by not having the glasses you ordered in stock. We understand how frustrating this can be and appreciate your patience. After receiving your notification, we have taken action and cancelled the order. The refund has already been processed and should be credited to your account on 15/01. We strive to provide our customers with a pleasant and carefree shopping experience, and we regret not living up to this in your case. Should you have any further questions or need assistance, please do not hesitate to contact us. We appreciate your understanding and thank you for your patience. Kind regards, Team Cookinglife
Jan 14, 2024
 Verified review
Thanks
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Answer by cookinglife.eu
Jan 15, 2024
Dear Witold, Thank you so much for your great five-star review of the Sareva Vacuum Glass Oven Trays! We really appreciate your positive feedback. Kind regards, Team Cookinglife