cookinglife.eu

Reviews

Main reasons for low rating are customer service and money refund. For more details, read below. Despite several attempts (by e-mail / web contact form / phone) to get response from cookinglife.eu regarding refund I received neither money back nor reply concerning delay of money transfer after period of 10 business days after my return was processed. Btw: processing of return took unusual long time. I was successful to reach customer service by phone finally on Monday this week and got response by e-mail on Tuesday. It was told me that my refund should be settled until next day. The e-mail communication led to nowhere and didn't follow up my issue so far. The result today is that nothing changed and refund is still not transferred. I have to say, that this is my worst experience over past years. To be objective, I state that the delivery was fulfilled in a timely manner and the packaging and consequently goods were all right. All in all, I miss hundreds of euros.

My ordered item, vacuum glass dishes, does not function as it should. Cannot hold a vacuum, lids come loose after a short period of time. Have tried logging a request on via my account, no response from cooking life. Have tried to initiate a return, but returnless option only allows 8 digit order code. Original order ID from the first email I received from cookinglife is only 6 digits. Subsequent

The order #531478 from 22/08/2023 received incomplete! I bought for amount 107,86 Euro and received items only for a total of 69,89 Euro. Also I wrote a letter on 08/28/2023 to the seller with a request to solve it, but did not receive any answer. Dear cookinglife.eu, if you can't deliver ordered items, please refund the money.

Box is smashed, class is crushed, and no fragile sing on the package, but there was set or glass dishes. No reply on my refund request from 15 of September. So much disappointment for this time.

Arrived damaged. Informed company immediately, sent photograph. Receipt of that was acknowledged, but they have failed to respond to any others

I made the wrong choice of item and immediately cancelled my order but was only attended to once the order had shipped.

Unfortunatly i didn't receive the products and i dont have any information about IT.

I ordered 6 gin gkasses and 2 were broken on delivery and no feedback

We made a large purchase of items, they were shipped via DHL. NO label saying they were fragile on the box. The items were wrapped in bubble wrap but not taped on the ends so the items rolled out. The box appeared to upside down. Most of the items were completely smashed on arrival. The process to report it needed a number from the picking slip that does not exist. No shipment from them has ever h

Hi there! Cookinglife.eu hasn't replied to my previous emails during the last month. I have forwarded them my last order that Smartpost (Estonian post) has sent on July 21st back to them (order #JVGL06143473001959557237) because almost all items (Royal Doulton plates) in the package were broken. I would like to request the money back from them 256,4 EUR for those items that were ordered in the initial order on JUNE 13th (#524773), and since that time haven’t been delivered yet. Kindly make 256,4 EUR return and I won’t order anything again from you. I have been waiting this order for a long time, and still haven’t received it fully. I need the funds back as soon as possible. Cheers

I had a horrible experience with cookinglife. If your address is more than a normal amount of characters, it just cuts the address out without any warning. I immediately contacted cookinglife about this issue (over a week of time before it was "delivered"). They just did not respond back to me and now it is being delivered to the wrong address. I would recommend using a different retailer. I emailed many many times and did not get a response back. Now I am working with my credit card to get a refund. Not worth the hassle. Once you place an order they immediately warn you that orders might take months to ship because of a migration they are working on.

I placed my order 10 days ago and heard nothing. I did not expect a big delay for a product coming from the Netherlands. I am disappointed and wish that i had not ordered. I have now had feed back asking me for patience as they are having many problems. I am not been given any hope of receiving my order any time soon meanwhile I have paid for it. I would like a refund but again I do not have much hope. I would not have given even one star but had no other option. I would not order from this company again. Trusted Shops association gave me confidence to order from this company.

Bought a pot and had to pay import duty of £52. Was not made clear on purchase. Not really fair cookinglife.

I had a tracking notification yesterday to say my order had been delivered but when I got home no parcel or card. This morning I’ve had a notification from a different courier to say parcel is on its way. Very confusing !

I’ve had a notification to say my parcel has been delivered but no parcel was left. This morning I have also had a tracking notification from another courier saying my parcel is on its way. Very confusing !

I made an order almost one month ago and still have not got it . Also it is really dificule to contact the seller.

No tracking number Asked for one but no response. Couple of weeks since ordering But received nothing as yet….

answer the mail and send the goods in time

Item still has not arrived