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cookinglife.eu
Reviews:

465 reviews in the last 12 months3,135 total reviews  

3.74
Good

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Certified since: May 25, 2020
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cookinglife.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Mar 28, 2023
 Verified review
Respond to my emails after I received a very badly damaged order. The order number shown is wrong. Can you help ? All telephone numbers shown on website are wrong or do not respond.
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Jun 23, 2023
 Verified review
What you state on website does not match with reality eg delayed items, no customer service response etc. I still do not know anything about my order as you do not reply
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this. I have sent you an email to come to a solution with you! Kind regards, Team Cookinglife
Apr 29, 2023
 Verified review

No shipping and no answers on email or WhatsApp

No answers on email or WhatsApp. I ordered two weeks ago and one week ago. Not a single item has shipped or email answered, but my credit card has been charged for both.
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Apr 21, 2023
 Verified review

Bad servis

one of the two jugs came broken, I wrote 2 e-mails and no response from you, so I rate the service negatively, the glass products were also not secured in the right way.
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Mar 12, 2023
 Verified review
Faulty kettle, all enamel peeling off, sent photos 3 days ago and have heard nothing. I have reported to paypal. Received kettle Judy over 1 week ago .
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Answer by cookinglife.eu
Mar 27, 2023
Very sorry to hear it! If you have not heard back from us yet, be sure to give us a quick call to resolve this matter as soon as possible.
Jun 30, 2023
 Verified review

Ordered 23 June Nothing seen since

Ordered 23 June, delivery forecast 2-4 days. Money taken day of order. No delivery details sent, item has not yet arrived. Not recommended
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way. Enjoy your purchase! Kind regards, Team Cookinglife
Jul 1, 2023
 Verified review
July andI still have not received my order. Only emails in dutch which is stupid to an English address. I am furious
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I have sent you an email, in English, to reach a solution with you. Kind regards. Team Cookinglife
Jul 12, 2023
 Verified review
500EUR COFFEE MACHINE NEVER ARRIVED! We want our money back ASAP Please don't ever order from this website
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Jun 20, 2023
 Verified review

Disappointing

I was expecting to receive my order sooner and when I contacted Cookinglife about this I received no reply
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer, Thank you for your review. We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that your order has now been delivered. Sorry again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 7, 2023
 Verified review

Money refund

Main reasons for low rating are customer service and money refund. For more details, read below. Despite several attempts (by e-mail / web contact form / phone) to get response from cookinglife.eu regarding refund I received neither money back nor reply concerning delay of money transfer after period of 10 business days after my return was processed. Btw: processing of return took unusual long time. I was successful to reach customer service by phone finally on Monday this week and got response by e-mail on Tuesday. It was told me that my refund should be settled until next day. The e-mail communication led to nowhere and didn't follow up my issue so far. The result today is that nothing changed and refund is still not transferred. I have to say, that this is my worst experience over past years. To be objective, I state that the delivery was fulfilled in a timely manner and the packaging and consequently goods were all right. All in all, I miss hundreds of euros.
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Answer by cookinglife.eu
Sep 9, 2023
Dear Karol, We are sorry to hear that you had to wait a long time for a refund. Our apologies for this! I see that a refund was made yesterday (08/09) to the bank account number known to us. Again our apologies for the unpleasant experience at Cookinglife. We are working hard to provide you and other customers with a better service in the future! Kind regards, Team Cookinglife
Apr 7, 2023
 Verified review
Terrible experience with the carrier DHL which was chosen by Cookinglife. Not only did they not deliver to my home address when I was there all week but they also lied and said that they couldn't reach me. A complete lie. To make things even worse, I had to go at my own expense to their chosen pick up point only to find out that no one was there despite being there during opening hours. It was a one man shop and the owner was not there. I will never use cookinglife again. I was on the verge of placing a 3rd and much bigger order but will give the business to another vendor.
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Jul 10, 2023
 Verified review

Disgraceful service

We placed an order (523228) over a month ago. So far we received only 1 item and for the second one there is no way to get any feedback. No answer to the several emails sent, no answer on WhatsApp, return online form not working, never ending queue on the phone to have the line systematically dropped after half an hour. Disgraceful service, I only wish we found Trustedshops.eu before we placed to order.
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Answer by cookinglife.eu
Jul 21, 2023
Dear Sir/Madam, Thank you for your review. We are sorry to hear that you did not receive your order in its completeness. We apologise for this inconvenience. We apologise for the poor communication! We do our best to provide a response on all platforms as soon as possible, however, we have not yet fully cleared the backlog caused by the transition of systems, which has prevented us from responding within the required timeframe. Unfortunately, with the information, given here, we cannot find an order in the system. The e-mail used to post this review is not known in our system and the same goes for the order number.                                            If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog this may take longer than you are used to from us. We are working hard to clear this backlog so that we can provide you with a better service in the future! Apologies again for the inconvenience. Kind regards, Team Cookinglife
Apr 19, 2023
 Verified review
Deliver my order or refund my payment
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Aug 14, 2023
 Verified review

haven't returned my money back (256.4 EUR)

Hi there! Cookinglife.eu hasn't replied to my previous emails during the last month. I have forwarded them my last order that Smartpost (Estonian post) has sent on July 21st back to them (order #JVGL06143473001959557237) because almost all items (Royal Doulton plates) in the package were broken. I would like to request the money back from them 256,4 EUR for those items that were ordered in the initial order on JUNE 13th (#524773), and since that time haven’t been delivered yet. Kindly make 256,4 EUR return and I won’t order anything again from you. I have been waiting this order for a long time, and still haven’t received it fully. I need the funds back as soon as possible. Cheers
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We"re sorry to hear that you received your order with damage, we apologise for this! We pack your parcel with the greatest care, yet unfortunately it may happen that you have received a damaged item. We have sent you an e-mail with more information about your order. Kind regards, Team Cookinglife
Aug 13, 2023
 Verified review

Website does not fill in correct address. Support does not fix it.

I had a horrible experience with cookinglife. If your address is more than a normal amount of characters, it just cuts the address out without any warning. I immediately contacted cookinglife about this issue (over a week of time before it was "delivered"). They just did not respond back to me and now it is being delivered to the wrong address. I would recommend using a different retailer. I emailed many many times and did not get a response back. Now I am working with my credit card to get a refund. Not worth the hassle. Once you place an order they immediately warn you that orders might take months to ship because of a migration they are working on.
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Aug 26, 2023
 Verified review

Very disappointed.

I placed my order 10 days ago and heard nothing. I did not expect a big delay for a product coming from the Netherlands. I am disappointed and wish that i had not ordered. I have now had feed back asking me for patience as they are having many problems. I am not been given any hope of receiving my order any time soon meanwhile I have paid for it. I would like a refund but again I do not have much hope. I would not have given even one star but had no other option. I would not order from this company again. Trusted Shops association gave me confidence to order from this company.
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Answer by cookinglife.eu
Sep 9, 2023
Dear Customer, We are sorry to hear that you had to wait a long time for your order. Our apologies for this! I see that you have now received your package on 04/09. Once again we apologize for the delay and wish you much pleasure with your purchase! Kind regards, Team Cookinglife
May 2, 2023
 Verified review

They don't respond to contact messages.

Made an order then 5 minuites later found the same item £20 cheaper and with next day delivery so immediately contacted them to cancel. No response then 2 days later the item ships. Now when it eventually arrives (10 days later) I'll have to go through the rigmarole of sending it back again, costing me and them unnecessary shipping. Pain in the arse.
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Apr 3, 2023
 Verified review
Unfortunately there was an error in the quantity of my order and the colour. Cooking Life has neither resounded to my whatsapp email nor phone calls. If they would contact me it could be resolved without this review. It’s the first time I haven’t had a good experience with Cooking Life Order number 686022 please contact me
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May 5, 2023
 Verified review

Do not buy from these people

The item I purchased was of such poor quality that it was completely unfit for purpose - as in totally useless. I sent a polite email to Cookinglife (with images) explaining the issue - guess what... I got completely ignored. Have tried again over a week later. Let's see what happens.
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Jul 17, 2023
 Verified review
Order placed and payed on 14.6.2023, arrived 21.6.2023 damaged. Return request created the same day. Still not received all of the replaced items (just one bowl), not answering return request, not answering on phone, not answering on email..., the worst experience ever.
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