cookinglife.euReviews:
896 reviews in the last 12 months3,824 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Most relevant negative review
Dec 11, 2023
Verified review
1. make sure the posted customer service telephone number works.
2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.
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Reviews for cookinglife.eu
Oct 16, 2023
Verified review
Order did not arrive yet! It was not even dispatched!!
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Answer by cookinglife.eu
Oct 17, 2023
Dear Jacqueline, Thank you for your message. We see that your order was returned on 12 October. We have resent the shipment to you via PostNL. You are expected to receive your order within 2 working days. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!
Dec 1, 2023
Verified review
I have still not received my order
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Answer by cookinglife.eu
Dec 1, 2023
Dear Michael, We apologise for the delay in receiving your order. We understand how annoying this must be. Our warehouse has already dispatched your package. Unfortunately, due to busy times at our shipping partner, delivery may take a little longer than usual. We would like to assure you that we are closely monitoring the status of your shipment and doing our utmost to ensure that your order reaches you as soon as possible. We ask for your understanding and patience in this situation. If you have any further questions or would like more information on the status of your package, please do not hesitate to contact us. Kind regards, Team Cookinglife
Oct 22, 2023
Verified review
Haven’t received my shipment yet.
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Answer by cookinglife.eu
Oct 24, 2023
Sehr geehrter P. Weingrow, herzlichen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wie ich sehe, haben Sie die Bestellung in der Zwischenzeit erhalten. Wir hoffen, dass sie Ihnen gefällt! Mit freundlichen Grüßen, Team Cookinglife
Oct 19, 2023
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Item didn’t arrive yet
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Answer by cookinglife.eu
Oct 20, 2023
Dear Hugh, Thank you for your feedback. We are sorry to hear that you have been waiting a long time for your order, we apologise for this! However, I see in our system that your order will be delivered today. So you can get the weekend started off right with your new beer glasses! Enjoy your purchase 🙂 Kind regards, Team Cookinglife
Feb 14, 2024
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Answer by cookinglife.eu
Feb 14, 2024
Beste Vitor, Ik zie dat je een bericht hebt gestuurd, maar er is geen vraag of opmerking bijgevoegd. Kan je ons meer informatie geven over wat je precies nodig hebt? Dan kunnen we je beter helpen.
Oct 2, 2023
Verified review
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Answer by cookinglife.eu
Oct 2, 2023
Dear, Thank you for your review. In our system we see that unfortunately your order was delayed by our shipping partner. Unfortunately we have no influence on this. Our apologies for the inconvenience! Fortunately, your order was delivered today! We want to wish you lots of fun with the items you ordered :) With kind regards, Team Cookinglife