cookinglife.euReviews:
550 reviews in the last 12 months3,006 total reviews
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Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Dec 19, 2022
Verified review
POOR COMMUNICATION
Great difficulty in trying to find out the status of an order. Only automated replies. I have not received my order or part of it and I have yet to be contacted via any form.
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Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service by phone to receive immediate assistance.
Dec 3, 2022
Verified review
Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.
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Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that. If you have not received an update on the delivery of your package from our logistics partner yet, please do not hesitate to contact us for more information.
Feb 7, 2023
Verified review
I havent received my tin yet .
I email u my address as you have united kingdom instead of Ireland , you didnt respond.
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Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Jan 29, 2023
Verified review
I would like my parcel delivered before i give my real stars please be free to ask again when i get my order
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Jul 1, 2023
Verified review
Claim items be delivered in 5 working days but never deliver on time and there is no correspondence
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry that we were unable to deliver your order on time. Our apologies for this!
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems caused an unwanted delay in all processes surrounding order processing. This also prevented us from responding within the required time.
We're sorry that this has caused us to fall short in providing the help you can expect from us as a customer.
We sincerely apologise for this.
We are currently doing everything possible to eliminate the backlog so that we can offer you a better service in the future!
Kind regards,
Team Cookinglife
Dec 10, 2022
Verified review
Did not receive invoice and the document sent by cooking life does not have my vat id like provided.
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Jun 14, 2023
Verified review
My order has not yet arrived despite many emails saying it is ready for dispatch.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you did not receive your order on time. Our apologies for this!
I see in the system that your order has now been delivered.
We apologise again for the inconvenience and hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Apr 9, 2023
Verified review
I have emailed them twice about an order & they have not come back to me
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Mar 30, 2023
Verified review
Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
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Apr 20, 2023
Verified review
I haven’t gotten my order yet
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Mar 30, 2023
Verified review
Ask me when I’ve received it!
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Mar 24, 2023
Verified review
Communication with customers
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Answer by cookinglife.eu
Mar 27, 2023
Thank you for leaving feedback.
Jun 23, 2023
Verified review
I didn’t get my order !
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 8, 2023
Verified review
Not yet delivered!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to clear the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Jul 23, 2023
Verified review
Absolutely shocking customer service
Placed an order on 20th of June. Didn’t receive it. Sent several email and what’s app messages and eventually got a response on 17th of July. Order had not been despatched and some items were out of stock even though I had been promised delivery in 2-3 days. Waiting on a refund.
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you had a hard time getting in touch with us. Our apologies for this! We do our best to respond on all platforms as soon as possible, however, we have not yet completely cleared the backlog caused by the transition of systems, which has prevented us from responding within the required time. We are also sorry to hear that the products you ordered were ultimately out of stock. It is unfortunately sometimes the case that it takes longer for our supplier to redeliver items to us. Our apologies for this inconvenience. Indeed, I see that your order has been cancelled and a refund initiated. We are working hard with our team to provide you and other customers with a better service in the future! Kind regards, Team Cookinglife
Jul 16, 2023
Verified review
I think it is a spam site. As soon as you buy you get an email that they have trouble with their phone and email system and that you can not contact them or it might take more than 7 days. Trying to desperately get my money back. Not a good experience.
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Answer by cookinglife.eu
Sep 14, 2023
Good afternoon, I can see you have contacted our customer service, it looks like the issue has been fixed. Have a nice day!
Jul 30, 2023
Verified review
I received a knife set that I did not order. There was no order receipt in the package, so I am unable to return it, as I need a 7 digit number from the order receipt.
I am unable to make contact on the phone.
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Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, We are sorry to hear that you received an incorrect item. Our apologies for this! I have sent you a free return label. You should have received this in your email from DHL. When we have received and processed your return, we will send you the correct knife set. Sorry again for the inconvenience. Kind regards, Team Cookinglife
Apr 18, 2023
Verified review
I ordered my wine glasses n paid in full.. to date I have no glasses?? I would like my money back
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Jan 17, 2023
Verified review
Trying to return defective product but proving very difficult as one has to wait to be approved !!!
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Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that there has been a delay in the processing of your return.
Dec 30, 2022
Verified review
terrible customer support, packaging, and does not respect its shipping and delivery quotes
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