cookinglife.euReviews:
540 reviews in the last 12 months3,019 total reviews
Good
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Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Mar 25, 2023
Verified review
Kettle supplied to UK with a continental plug, purchased from a UK website
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Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that you were disappointed with the kettle.
For any product that requires a plug, we disclose that the European plug does not fit into the UK 3-pin socket and that an adapter is needed for our UK customers. We are based in the Netherlands, thus our products are not designed for our UK customers.
Jun 20, 2023
Verified review
I still have not received my order or any response to my email enquiries
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that your order has not yet been received. We apologize for this!
We have sent you an email to come to a solution with you.
Best regards,
Team Cookinglife
Jul 1, 2023
Verified review
I’ve still not received my order or had any updates on it!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way.
I have sent you an e-mail with a track & trace code.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Apr 27, 2023
Verified review
Ordered 4 cup and all arrived smashed, very poor packaging
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Jul 1, 2023
Verified review
If I ever get the goods promised, I would be happy to rate
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way.
Enjoy your purchase!
Kind regards,
Team Cookinglife
Apr 19, 2023
Verified review
No answer on my question by e mail and WhatsApp
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TN
Terry N.
Dublin
Feb 7, 2023
Verified review
Order nor received….allegedly part miss
Order nor received….allegedly part missing
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Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear that. Please do not hesitate to reach out to us to solve the matter quickly. All our contact information is available on our website.
Aug 2, 2023
Verified review
Missing items, wrong products and broken pieces. Online form did not work so had to write an email.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, We are sorry to hear that you did not receive your order in its completeness and that a part of it was also damaged. Our apologies for this! We have now re-ordered these items for you. These will be shipped from our warehouse as soon as possible. We have also sent you an e-mail about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife
Jun 6, 2023
Verified review
Man ar iespējas atrāk vajag saņemt savu pasūtījumu, bet Jūs neatbildat uz vēstulem un sms whatsappa
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We apologise for the delay in your order.
I see that you have now received your order and have been in contact with a colleague of ours.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jan 17, 2023
Verified review
I haven’t received my order and I have no information for they time it will be shipped
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Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that your order has not been delivered yet.
Jul 23, 2023
Verified review
Product arrived broken and have not received any details of a replacement/ request
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Answer by cookinglife.eu
Jul 25, 2023
Dear Grace, We"re sorry to hear that you received your order with damage, our apologies for this! We pack your package with the greatest care, yet unfortunately it may happen that you received a damaged item. We have now ordered a new product for you and this will be delivered as soon as possible. We apologise for the inconvenience and hope you enjoy your new product! Kind regards, Team Cookinglife
Jul 25, 2023
Verified review
Have not received my item yet too slow delivery and no updates not impressed
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Answer by cookinglife.eu
Jul 28, 2023
Dear Pauline, We apologise for the late delivery of your order! We have sent you an email with more information about this. Kind regards, Team Cookinglife
Dec 15, 2022
Verified review
I do not have parcel you must contact carrier
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Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
Jul 23, 2023
Verified review
Missing an item and one glass broken
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet unfortunately it may happen that you have received a damaged item. We are also sorry to hear that you did not receive an item. We have sent you an e-mail with solutions, such as a refund or a replacement product. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Mar 10, 2023
Verified review
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Feb 19, 2023
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Feb 8, 2023
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Jul 22, 2023
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you are not satisfied with our service. Please tell us what we can improve so that we can offer you a better service in the future! Kind regards, Team Cookinglife
Jul 1, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you are not satisfied.
Please tell us what you are not satisfied with, so we can come to a solution with you.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
Kind regards,
Team Cookinglife
Jun 15, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you are not satisfied.
Please tell us what you are not satisfied with, so we can come to a solution with you.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
Kind regards,
Team Cookinglife