TrustmarkValid
TrustmarkValid
certified since: May 25, 2020
updated on: Jun 8, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Apr 28, 2023
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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the most relevant critical review
May 5, 2023
Order # 7711441 made on 12th April 2023 still has not been delivered. I have made numerous attempt to contact your company. No one answers the phone. No-one has responded to my emails. No-one has responded to the contact form sent from your website. The ONLY response has been from a chat box. Your colleague simply gave a tracking number which as previously explained was invalid. After that initial response they stopped answering the query. We would like our money back. You owe us 45.84€. This has been a frustrating and expensive experience. This cannot be a 'trusted shop'
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Reviews for Cookinglife
Verified review
19 hours ago
I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.
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Verified review
7 days ago
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
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Verified review
2 days ago
Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.
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Verified review
May 22, 2023
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
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Verified review
Apr 21, 2023
broken items / damaged goods and no contact back
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Verified review
Apr 26, 2023
To get the items I have ordered.
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Verified review
Mar 25, 2023
I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund.
Kindest regards Bernie
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Answer by Cookinglife
Mar 27, 2023
Sorry to hear that you were disappointed by the product.
On the product page, we provide measurements of all products in cm. Sometimes, the size in inches is also available.
Verified review
Mar 7, 2023
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Verified review
Mar 5, 2023
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Verified review
Oct 6, 2022
I neglected to take measurements of my recent Le Creuset sugar bowl assuming it resembled the picture and was a normal (diameter 10cm and height 7cm.) sugar bowl size. It didn’t give a measurement- just that it was 80ml. It arrived and was sized for a dolls house - miniscule - and obviously grossly overpriced for what it was. Very disappointed. Think it should be clearly advertised as a minuscule item and be given proper dimensions.
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Answer by Cookinglife
Oct 14, 2022
Sorry to hear that you were let down by the Le Creuset Sugar Bowl. We always do our best to accurately represent the products on our website, and the dimensions of the Le Creuset Sugar Bowl are readily available on the product page.
Verified review
Feb 6, 2023
I still have not received my item and no notification that it has been shipped. I also sent an email to their customer service regarding this and have not had a response from it. I bought this grill pan as part of a gift and need it for next week.
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Verified review
Dec 20, 2022
Ordered a x mas gift, payed for it and received an e mail 2 days later that it was not in stock. As this was for my mother I'm a very disappointed and this is my second disappointment with this company in under a month.
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Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear about your negative experience.
Verified review
Oct 24, 2022
Apparently my parcel was damaged by FedEx enroute. But I have only just found this out via tracking. Cooking Life have not contacted me thus far. Maybe FedEx haven’t informed Cooking Life yet, but still not impressed
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Answer by Cookinglife
Nov 4, 2022
Very sorry to hear it. Please do not hesitate to contact us at info@cookinglife.eu to make sure the situation is resolved, and that we have all the right contact details for you.
Verified review
Jun 27, 2022
I recently ordered a x24 piece cutlery set but instead it x1 complete set I received x6 sets of x4. I emailed recently and am awaiting a reply, so depending on how they respond could alter my appraisal. In terms of dispatch and delivery, very swift turnaround.
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Answer by Cookinglife
Jun 30, 2022
Very sorry to hear that your order did not go as expected. If you have any further questions, please do not hesitate to contact us again at info@cookinglife.eu to help resolve the issue as soon as possible.
Verified review
Jan 10, 2023
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days.
Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
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Answer by Cookinglife
Jan 23, 2023
Very sorry to hear that your delivery was delayed.
Verified review
Jul 25, 2022
One of two ordered beer chalices arrived broken. Unclear whether this was due to packaging or handling. No indication of fragile contents on package.
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Answer by Cookinglife
Aug 3, 2022
Very sorry to hear your order did not arrive as intended. Please do not hesitate to contact us at info@cookinglife.eu to help resolve this issue.
Verified review
Dec 5, 2022
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
Verified review
Sep 19, 2022
Ordered and paid, received email Out Of Stock will be in contact!
Over a week later no update.
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Answer by Cookinglife
Sep 20, 2022
Very sorry to hear that you have not received an update yet! Please do not hesitate to contact us at info@cookinglife.eu for more information regarding your order. Delivery times on out of stock items can vary depending on the manufacturer.
Verified review
Jun 21, 2022
Order are coming very chaotically , also wrong amounts, broken items in deliveries.
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Answer by Cookinglife
Jun 24, 2022
How unfortunate it is to hear that your order arrived damaged and incomplete. This is unacceptable. Please email info@cookinglife.eu so we can help resolve this as soon as possible.
Verified review
Feb 6, 2023
one plate of Porcelain dining set arrived broken
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear it! Please contact us to resolve the matter as soon as possible. All our contact information is available on our website.