cookinglife.eu

Reviews:

Orders take a long time and they only send standard answers. I ordered on September 29th and when it was 10 days over and no update at DHL, I emailed them and they sent back three FAQ's to say that orders should take 3-6 days to arrive to my door. So there was no help in actually looking up the order or reading my email. The parcel has not arrived, today is 16 October. Not worth the wait. If you need some kitchen utensil, do you really want to wait 3 weeks, especially if they are not even helping to see why it hasn't shipped?

Two plates in my set were broken during transit. The reporting system didn’t recognise my order number so I emailed their customer care desk, and have heard nothing.

only 5 knives arrived instead of 6, no reply in 3 days from customer services. I have asked for the missing knife to be sent out

13 items ordered - all advertised as having estimated delivery in 4-6 working days. After order placed, Cookinglife sent e-mail advising that "some" (unidentified) ordered items not in stock and I would have to await their receiving new stock from their supplier. Several weeks later situation remained the same. I phoned several times to inquire which items were available (3 out of 13) and asked that these be sent and the balance of the order rescinded.Subsequently I had to phone to request refund of my overpayment which Cookinglife did expedite. Cookinglife appears to be the only supplier of Frigoverre to eu residents. As I still need some items, on 12 June I placed a new order (524425) for 3 items advertised with estimated delivery 4-6 working days. Same outcome - Cookinglife sent e-mail claiming part or all of my order is not in stock and delivery must await their receiving new stock from their supplier. This appears to be how they run their business. If I fail to receive notice of shipment within two more weeks I will contact my bank to withhold payment for the new order until items have been received.

I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.

I still have not received my item and no notification that it has been shipped. I also sent an email to their customer service regarding this and have not had a response from it. I bought this grill pan as part of a gift and need it for next week.

Ordered a x mas gift, payed for it and received an e mail 2 days later that it was not in stock. As this was for my mother I'm a very disappointed and this is my second disappointment with this company in under a month.

Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.

Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.

I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund. Kindest regards Bernie

I ordered a smeg coffee machine last month (16th) and still haven’t received it (5th July) It says 3-5day delivery!! I haven’t heard from them and when you try and contact them——— well that’s not easy either, email sent to them in the end 😣

Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days. Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.

I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!

Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!

Please let me know when you will deliver my order, i have been waiting 3 weeks

one plate of Porcelain dining set arrived broken

broken items / damaged goods and no contact back

To get the items I have ordered.

Not received order yet

Haven’t got the goods