My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Orders take a long time and they only send standard answers.
I ordered on September 29th and when it was 10 days over and no update at DHL, I emailed them and they sent back three FAQ's to say that orders should take 3-6 days to arrive to my door.
So there was no help in actually looking up the order or reading my email. The parcel has not arrived, today is 16 October.
Not worth the wait. If you need some kitchen utensil, do you really want to wait 3 weeks, especially if they are not even helping to see why it hasn't shipped?
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Answer by cookinglife.eu
Oct 17, 2023
Dear Heidi, Thank you for your message. We apologise for the delay surrounding the shipment of your order. We see in our system that a system error occurred. The shipment was re-registered on 12 October. Fortunately, the shipment is on its way to you and you are expected to receive it within 2 working days. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!
Oct 14, 2023
Verified review
Two plates in my set were broken during transit. The reporting system didn’t recognise my order number so I emailed their customer care desk, and have heard nothing.
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Answer by cookinglife.eu
Oct 16, 2023
Good afternoon Emma, Thank you for your review! I apologize that 2 plates were received with damage, we will certainly resolve this in good order with you! I have sent you an email to help you further. We will send you new items or initiate a refund. Kind regards, Team Cookinglife
Sep 20, 2023
Verified review
only 5 knives arrived instead of 6, no reply in 3 days from customer services. I have asked for the missing knife to be sent out
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Answer by cookinglife.eu
Sep 22, 2023
Dear Gina, We are sorry to hear that you did not receive your order complete. Our apologies for this! We have sent you an email in order to find a solution. We would like to hear from you! With kind regards, Team Cookinglife
Jun 20, 2023
Verified review
13 items ordered - all advertised as having estimated delivery in 4-6 working days. After order placed, Cookinglife sent e-mail advising that "some" (unidentified) ordered items not in stock and I would have to await their receiving new stock from their supplier. Several weeks later situation remained the same. I phoned several times to inquire which items were available (3 out of 13) and asked that these be sent and the balance of the order rescinded.Subsequently I had to phone to request refund of my overpayment which Cookinglife did expedite.
Cookinglife appears to be the only supplier of Frigoverre to eu residents. As I
still need some items, on 12 June I placed a new order (524425) for 3 items advertised with estimated delivery 4-6 working days. Same outcome - Cookinglife sent e-mail claiming part or all of my order is not in stock and delivery must await their receiving new stock from their supplier. This appears to be how they run their business. If I fail to receive notice of shipment within two more weeks I will contact my bank to withhold payment for the new order until items have been received.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
I see in the system that your order has now been delivered.
Apologies again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 7, 2023
Verified review
Don‘t state delivery times on your website you can‘t keep
I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that the item of your order was out of stock. It has been delivered back to us by the supplier.
The item is now being entered into the warehouse, packed and dispatched.
So the package is coming your way!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Feb 6, 2023
Verified review
I still have not received my item and no notification that it has been shipped. I also sent an email to their customer service regarding this and have not had a response from it. I bought this grill pan as part of a gift and need it for next week.
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Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Dec 20, 2022
Verified review
Ordered a x mas gift, payed for it and received an e mail 2 days later that it was not in stock. As this was for my mother I'm a very disappointed and this is my second disappointment with this company in under a month.
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Answer by cookinglife.eu
Jan 5, 2023
We are very sorry to hear about your negative experience.
Jun 7, 2023
Verified review
Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We are sorry to hear that your order was not shipped on time.
We recently switched to a different system, which has caused a backlog in our order processing.
We are working hard with our team to avoid this next time.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
May 22, 2023
Verified review
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
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Mar 25, 2023
Verified review
I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund.
Kindest regards Bernie
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Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that you were disappointed by the product.
On the product page, we provide measurements of all products in cm. Sometimes, the size in inches is also available.
Jul 5, 2023
Verified review
I ordered a smeg coffee machine last month (16th) and still haven’t received it (5th July)
It says 3-5day delivery!!
I haven’t heard from them and when you try and contact them——— well that’s not easy either, email sent to them in the end 😣
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
I see in the system that your order was shipped 5/7 from our warehouse. So your order is on its way.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jan 10, 2023
Verified review
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days.
Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
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Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that your delivery was delayed.
Jun 2, 2023
Verified review
partially damaged delivery
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to eliminate the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Dec 5, 2022
Verified review
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
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Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
Jun 13, 2023
Verified review
Order Undelivered
Please let me know when you will deliver my order, i have been waiting 3 weeks
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We are sorry to hear that your order was not shipped on time.
I see in the system that your order was delivered yesterday (29/06).
Apologies for the delay. We are working hard with our team to avoid this next time.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Feb 6, 2023
Verified review
one plate of Porcelain dining set arrived broken
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Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear it! Please contact us to resolve the matter as soon as possible. All our contact information is available on our website.
Apr 21, 2023
Verified review
broken items / damaged goods and no contact back
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Apr 26, 2023
Verified review
To get the items I have ordered.
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Jul 27, 2023
Verified review
Not received order yet
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Answer by cookinglife.eu
Jul 28, 2023
Dear customer, Thank you for your review. We apologise for not delivering your order on time! I see in the system that your order was shipped from our warehouse on 20/07 and is currently on its way to you. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Dec 21, 2022
Verified review
Haven’t got the goods
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Answer by cookinglife.eu
Jan 5, 2023
Very sorry to hear it. If you have not already, please do not hesitate to reach out to us at info@cookinglife.eu to help resolve the matter.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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