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Reviews for cookinglife.eu
Top positive review
cookinglife.eu customer
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Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
cookinglife.eu customer
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May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
cookinglife.eu customer
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Aug 17, 2023
Verified review
Webshop was nice and easy to use.
Plates where very well packed.
Webshop picture didn't had correct colour's or i got wrong plates. Pictures colour was so much brighter. When plates arrived, i was disappointed of difference. transportation time was promised 3-4, but it took 10 days to arrive to Finland.
Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. Annoyed to hear that your delivery arrived late. If you think you have received the wrong colour we would like to receive a photo of this. When we receive this photo we can take a look with you to see if you have received the wrong colour. I hope to have informed you sufficiently.
cookinglife.eu customer
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Aug 26, 2023
Verified review
Delivery was in good time,But 2 items were broken in transit.I sent email and photos but I am still waiting contact
Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your review! Annoyed to hear that you have not yet received a response from us. Did you make a request via Returnless or did you send us an email? I look forward to hearing from you. Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 5, 2023
Verified review
Easy to order … quick delivery
Easy to order … quick delivery. Badly packed and one glass was broken
Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. How annoying to hear about broken glasses. Happy to receive a photo of the damage. Then we can send you new ones or refund the damage. I would like to hear your choice.
cookinglife.eu customer
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Aug 28, 2023
Verified review
Didn't make it clear that the appliance would have a eu plug
Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your review! We are a Dutch company so you can expect all our products to have an EU plug. Apologies for the inconvenience. Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 8, 2023
Verified review
Minor delivery issue
Everything was perfect except the delivery by DHL.
Answer by cookinglife.eu
Aug 30, 2023
Dear Jaime, Thank you for your review. Unfortunate to hear that you are unhappy with the delivery! Our apologies for the inconvenience. In our system I see that your package has been delivered with good order in the meantime. Glad to hear that it was otherwise perfect and enjoy your order! :) With kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 27, 2023
Verified review
Delivery time of 2 weeks seems excessive.
Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your review! Annoyed to hear that the shipping time was a little longer than you might expect. It could be that your item was out of stock at first which caused the delivery to take 2 weeks. Apologies for the inconvenience. Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 25, 2023
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Answer by cookinglife.eu
Jul 28, 2023
Beste klant, Bedankt voor je review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
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Oct 24, 2022
Verified review
Good knives shame about the delivery…
Having ordered online & then received an email from Cookinglife that my parcel had been passed to the courier, Fedex, on 7/October, I was disappointed to see via the tracking information that it was not at Fedex until 19/October, some 12 days later. Whether this was an issue with Cookinglife or Fedex I doubt I will ever find out. The good news is that 4 days later the parcel arrived & I am very happy with the knives I ordered , they are exactly as described & will hopefully give many years of satisfaction.
Answer by cookinglife.eu
Nov 4, 2022
Sorry to hear that the delivery was delayed. We are glad, however, that the knives are to your satisfaction. We hope to see you again someday!
cookinglife.eu customer
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Dec 8, 2022
Verified review
Lasit saapuivat ehjinä
Tilaamani 6 lasia olivat onnekkaasti ehjiä saapuessaan pahvilaatikossa, jossa oli pienet välipahvit niiden välillä. Tosin lasien pohjakaiverruksen kohtaa ei oltu yhtään putsattu sillä sain sormeeni lasien pohjasta todella pieniä lasihitusia. Pienempi lasilaatikko oli pakattu ison pahvilaatikon sisään ja isossa laatikossa kyllä oli pakkauspehmikettä jottei pikkuloota pyörinyt ympäri isommassa. Ilmeisesti jos olisi jotain rikki, ilmoitus pitäis tehdä nopeasti.
Answer by cookinglife.eu
Dec 9, 2022
Kiitos palautteestasi ja hienoa kuulla että lasit saapuivat ehjinä perille!
cookinglife.eu customer
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Jan 22, 2023
Verified review
Mixed feelings... again...
Good range of products to choose from
Several products available to buy, but that are out of stock
No customer area; no way to keep track of what was already sent, what was paid but is still waiting stock, etc.
On multi items order, where some were out of stock, it is very difficult to understand what was already sent, what is pending, what will not be sent...
Answer by cookinglife.eu
Jan 23, 2023
Thank you for leaving your feedback.
cookinglife.eu customer
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Feb 9, 2023
Verified review
No reply to my email query.
Answer by cookinglife.eu
Feb 20, 2023
Very sorry to hear it! Have you tried reaching us by phone?
cookinglife.eu customer
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Mar 19, 2023
Verified review
The product is very small. - I guess the dimensions were there but it looked like it was a cake stand - it could only hold one - perhaps two cakes per layer. Not suitable for its purpose. - wooden trays may be useful for plate mats or serving different cheese etc but not for its destine use
Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that the cake stand you received did not meet your expectations. We try to always disclose the dimensions of our products as accurately as possible on the product page. Thank you for leaving feedback!
cookinglife.eu customer
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Jan 22, 2023
Verified review
Mixed feelings...
Good range of products
Several products available for purchase, but out of stock
No customer area where you can keep track of pending orders
cookinglife.eu customer
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Nov 26, 2022
Verified review
you should improve the packaging
You should improve the packaging. 2 glass items came broken, but i won't bother with their support since they were only a few euros each
Answer by cookinglife.eu
Dec 2, 2022
Very sorry to hear about that! The feedback is appreciated.
cookinglife.eu customer
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Dec 18, 2022
Verified review
Thank you for sending the Fondue set, but…
Thank you for sending the Fondue set, which is what I was looking for. However I also ordered a potato peeler, but you sent a tomato peeler. I am afraid this will not be of much use to me. If you do have a Potatoe peeler please send it and I will return the tomato peeler. This is the only reason for giving 3 stars, if I had received what I ordered it would have been 5 stars.
Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service with your order number to resolve this issue.
cookinglife.eu customer
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Mar 20, 2023
Verified review
As a person with many handicaps, who enjoys my time in the kitchen, cooking many meals, + oreoaring for days in advance
+ freezing for the week ahead,
my one complaint:
NO LOG-IN, + INABILITY TO CHECK ON ORDERS PLACED!
& having these handicaps; Adding photos is near impossible!
Answer by cookinglife.eu
Mar 27, 2023
Thank you for leaving feedback.
cookinglife.eu customer
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Dec 10, 2022
Verified review
Half my order was out of stock and I asked for the other item to be cancelled and just send what is in stock. I kept getting automated emails so never got what I wanted. I think one item is on its way. I haven't received it yet
Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service.
cookinglife.eu customer
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Jan 22, 2023
Verified review
As my order has not yet arrived,
service has to be described as fair!
It appears "Cookinglife",
is in a hurry to gain recommendations, before orders are complete!
cookinglife.eu customer
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Oct 23, 2022
Verified review
Made in China products
Unfortunately these products are not made in Europe. At that price I was expecting higher quality. If I wish to buy shit I would have ordered on Wish.
Answer by cookinglife.eu
Nov 4, 2022
We're sorry to hear the quality was not up to your standards. Wherever possible, we seek to disclose the country of origin on our product pages.
cookinglife.eu customer
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Oct 28, 2022
Verified review
Glasses were badly packed...all marked…
Glasses were badly packed...all marked from being packed against each other and rubbing..
Answer by cookinglife.eu
Nov 4, 2022
Sorry to hear that your order did not arrive in perfect condition. If you haven't already, please do not hesitate to contact us at info@cookinglife.eu to resolve this matter.