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certified since: May 25, 2020
updated on: Feb 7, 2023
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Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife
Verified review
10 days ago
Received a damaged product at first, after emailed to cs several times, after 3 weeks finally received their feedback and they agreed to send me an replacement for free, and I received it after a week, and it was good this time. Thanks for that.
Just the auto-reply email bot made the customer a bit frustrating, but finally I also received the goods I want in good condition.
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Verified review
Jan 13, 2023
Not as large as wanted. Table or Serving Spoon is bigger.
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Answer by Cookinglife
Jan 23, 2023
Very sorry to hear that the product did not live up to your expectations.
Verified review
2 days ago
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Jan 11, 2023
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Jan 9, 2023
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Verified review
Dec 25, 2022
on time in one piece
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Answer by Cookinglife
Jan 5, 2023
That is great, thank you for leaving feedback!
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Dec 31, 2022
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Dec 29, 2022
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Dec 21, 2022
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Dec 17, 2022
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Dec 2, 2022
Great
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Nov 13, 2022
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Verified review
Oct 29, 2022
Initial delivery arrived quickly but unfortunately the glasses were broken reported with photos
They apologised and have said they will send replacements if these arrive intact then they deserve four stars
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Answer by Cookinglife
Nov 4, 2022
Very sorry to hear that your first order arrived broken.
Verified review
Oct 24, 2022
They try hard to do it but if you send a package with glasses and fragile things in general you should be more careful because there is no mention of FRAGILE on the package as i asked them. The result was that i received 2 times broken items which they paid back of course but there is no need to experience that.
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Answer by Cookinglife
Nov 4, 2022
Very sorry to hear that you had a negative experience.
Verified review
Jun 30, 2022
A very efficient service. Vey please with my purchase of the Eva Solo tea maker.
It was great to be kept up to date via tracking regarding delivery.
The zip on the insulating cover on the tea maker was slightly rippled, unlike the photo...but I'm hoping this will even out in time. Overall, a delightful package!
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Answer by Cookinglife
Jul 1, 2022
Thank you for your feedback! We hope you will enjoy your new tea maker.
Verified review
Feb 20, 2022
Loved the product. Delivery was quick, but the one issue was that the package was not delivered to my local post office. It went to one further away (not unreasonably). With hindsight though, I might have selected the wrong delivery option on the website; I just don’t remember. Or else Fedex only delivers to that particular location. I’ll figure it out for next time.
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Answer by Cookinglife
Feb 21, 2022
Thank you for the constructive feedback. We are always looking to improve our customer experience. If you any advice for how to solve the particular inconvenience you experienced, feel free to reach out to our customer service team.
Verified review
Feb 12, 2022
This was a gift for my husband and he was very pleased with it! His comments were that it felt very comfortable to hold although he has yet to use it. My only complaint would be that it doesn’t have a cover for the knife part and I feel would benefit from some sort of case or pouch!
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Answer by Cookinglife
Feb 14, 2022
Thank you for sharing some constructive feedback! We are happy you are overall satisfied with your order.
Verified review
Feb 7, 2022
Wide range of products and great prices.
Customer service and delivery was spot on.
Some items arrived with minor damaged, nothing that I would send it back for but non the less not perfect.
Otherwise satisfied customer and I would order from here again.
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Answer by Cookinglife
Feb 8, 2022
Thank you for sharing your experience and some feedback. Please contact our customer service team with any other questions or concerns.
Verified review
Mar 10, 2022
Very carefully packed ⭐️⭐️⭐️. Products perfect ! Only consideration is expected delivery would be quicker but was within 10 days. Very satisfied overall- Have placed another order since. Recommended 👍
NB: I did not have to contact Customer Service
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Answer by Cookinglife
Mar 14, 2022
Thank you for your purchase and your feedback! Happy to hear you are satisfied.
Verified review
Jun 13, 2022
I didn't receive a call and/or a email with the delivery date of the order. Fortunately I was at home when the transportation came to my house, otherwise...
Related to the products everything was ok!.
Best regards,
José Alface
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