igus.euReviews:
24 reviews in the last 12 months174 total reviews
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Top positive review
Nov 2, 2023
Verified review
Better search for part numbers. Small typos fail to find parts. Especially stepper motors and related. Otherwise nice to get facts like dimensions, tolerance and physical specifications when browsing part.
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Top negative review
Apr 2, 2024
Verified review
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
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Reviews for igus.eu
Apr 2, 2024
Verified review
Chat bot failure
The online shop has expanded and it is hard to find what you need. On top of that the chatbot is terrible! Because my preferred language is English, it kept linking me to the UK helpdesk.... We are not based in england but in the EU, England is not in the EU anymore so the guy could not help me. He kept trying link me back to an EU helpdesk through which i got disconnected without any answers.
We are a returning customer and previously we could just chat with our appointed contact person based in the same country. This worked great because they also knew our history
Please make your online shop function again!
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Oct 31, 2023
Verified review
Still waiting on the cables ordered over a week ago. Drop UPS as a shipping provider, this is my second time dealing with Igus and second time I have been left waiting with customers shouting. Never again, I'm going to stick with OEM parts.
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Answer by igus.eu
Nov 2, 2023
Dear igus Customer! Your order from 24th of October had been shipped with UPS on 26th of October early morning. According to the UPS Tracking No. it has arrived on 01st of November. We will check with UPS why the shipment took longer than usual. Nonetheless my colleagues will give you a call today to discuss it in detail.