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Top positive review
May 8, 2023
Verified review
Excellent service and help from Michael not quite so comprehensive from Dexter at the end, but nevertheless excellent service and information from both of your team members that I had contact with. Thank you very much. At this point I do not know if your product is as good as I hope it will be as I have not applied it yet. However if you wish to give me a reminder in about a week I will respond as appropriate.
Price of item was decent. Website states that same day dispatch if you order by 10PM but it is not my experience. Delivery was over a week to get from Netherlands to Ireland which is not too far. It was a little dinged up when it came but product itself seems ok. My advice old be to order WELL in advance if you use CROP
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Reviews for Nonpaints.com/en/
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Oct 16, 2023
Verified review
Possible scammers
ordered and paid for goods on 25 september. on october 16 still no news if and when these goods will arrive. absolutely no communication from the seller on what is happening - I had to chase them several times. I do not know if this business is a scam or not, but i would stay away: there are plenty of people selling these goods, no need to waste your time with people that couldn;t care one bit about the customer
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Answer by Nonpaints.com/en/
Mar 16, 2024
We have tried to reach out to you multiple times, but unfortunately, we haven't received any response. Therefore, we assume that the issue has been resolved.
Best regards,
Team CROP
May 29, 2023
Verified review
Deliver what has been paid for. Pay attention to customers when they contact customer care. Behave responsibly. I’ve been waiting 11 days for an over night delivery. UPS have sent the goods they damaged back to CROP, which can be verified with UPS, they will not send me another consignment and won’t communicate with me. Woefull. What an load of crop.
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Answer by Nonpaints.com/en/
Jun 5, 2023
Hello,
We are sorry that you had a bad experience. We will contact via e-mail to try to resolve the problem with you.
Jul 4, 2023
Verified review
The purchase went fine, but customer service...
The purchase went fine.
The customer service isn't the best: I contacted them in english with a question and got an answer in spanish.
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Answer by Nonpaints.com/en/
Jul 6, 2023
Hello,
Thank you for your feedback. We are taking this into account and improving on it.
Aug 24, 2023
Verified review
Order took fare too long to process.
Asked multiple times for the proper paint code and told each time it wasn’t correct.eventually I received it with the code I’d giving them!arrived with the can damaged and paint slightly leaked out (but had dried and re sealed it’s self)
Id hope it was just a once off bad experience,as I would like to do further business.
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Answer by Nonpaints.com/en/
Jan 23, 2024
I see that your package has unfortunately been delayed by the carrier. We apologize for the inconvenience.
May 25, 2023
Verified review
Very Slow Delivery
Took 10 Days, shoud state that on the website,
I sent an email about it never even got a reply,
Came in a massive box 10 times bigger than needed and 1/2 the cans were damaged but atleast didnt leak,
Courier just left at the front door hours before time given, so I had no way of checking for damage upon delivery.
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Answer by Nonpaints.com/en/
Jun 8, 2023
Hello,
We are sorry that you experienced a slow delivery. We are shipping from the Netherlands and due to the customs, a shipment takes around 1 week to be delivered in UK. I did contact you to try to find a solution on your problem.
Apr 1, 2024
Verified review
Never buy from here again.
I tried once to buy from here, package arrived late and broken, they refund me 13 instead of 42euro, saying that I can still use the product LOL.
Unprofessional .
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Dec 9, 2023
Verified review
Still no delivery after 8 days. The tracking link provided does not work and communication of CROP is poor so far.
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Answer by Nonpaints.com/en/
Mar 16, 2024
We have tried to reach out to you multiple times, but unfortunately, we haven't received any response. Therefore, we assume that the issue has been resolved.
Best regards,
Team CROP
Dec 1, 2023
Verified review
Unexpected extra charges
I didn’t realise that the courier would charge me an extra £160 on delivery.
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Answer by Nonpaints.com/en/
Feb 4, 2024
Dear David,
We appreciate receiving your review, although we regret to hear that it was unsatisfactory.
Unfortunately, since Brexit, there are now import costs required for shipments to the UK due to European regulations. Regrettably, this is beyond our control. We apologize for any inconvenience this may cause.
Oct 1, 2023
Verified review
Not delivered on time
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Answer by Nonpaints.com/en/
Jan 17, 2024
Hi Thomas,
Sorry to hear that your package was delayed. Unfortunately, the delay is due to our carrier. We will definitely use your feedback to improve in the future.
Oct 31, 2023
Verified review
Faster delivery and make contact with explanation why delivery is taking so long
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Answer by Nonpaints.com/en/
Jan 17, 2024
Hi Thomas,
Uw klacht is helaas niet bij ons bekend. Zou u een mail willen sturen naar customerservice@nonpaints.com
Nov 3, 2023
Verified review
only one negative the shiping cost
only one negative, shipping is very expensive 19€ to order a can of spray
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Answer by Nonpaints.com/en/
Jan 17, 2024
Hi Richard,
Unfortunately, we have to calculate these shipping costs because this is what the carrier charges us. We are already one of the few companies that doesn't profit from this.
Jun 1, 2023
Verified review
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Answer by Nonpaints.com/en/
Jun 15, 2023
Hello,
First of all, thank you for your order. We read your review, too bad you are not completely satisfied. We would like to know why. We contacted you via e-mail.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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