Enigma Jubiler
Reviews:

522 reviews for this company's 2 websites, 0 for sklep.enigmaonline.pl/en/ 

4.89

Excellent

522 reviews for this company's 2 websites since Sep 9, 2026
5
93 %
4
5 %
3
2 %
2
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Review summary

Customers consistently praise the superb quality, precision, and attention to detail in the jewelry's craftsmanship. The packaging is described as elegant and impressive, enhancing the overall product presentation. Many appreciate the unique and beautiful designs, personalization options, and artistic value of the pieces. Engraving options are valued, and customers generally feel the products offer high value for their price and uniqueness. Some customers note issues with order fulfillment time, reporting occasional delays. A minority mention problems with customer service responsiveness or professionalism. Additionally, a few customers have experienced concerns with the visibility or execution of engravings.

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ReviewsEnigma Jubiler

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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
I bought a gift for my husband and I am delighted. The product's craftsmanship is of the highest level, every detail has been refined with great care. The packaging is elegant and aesthetic, making the whole presentation exceptional. The product fully met my expectations and even exceeded them. I rate everything perfectly, from the quality of craftsmanship to the way it is packaged. I definitely recommend it and will certainly return for more purchases.
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Reply from Enigma Jubiler

Thank you very much for such a beautiful review. We are immensely pleased that the gift made such an impression and that both the details of the craftsmanship and the entire presentation were appreciated. See you for future purchases!
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Community member 
1 Reviews
Cross-market review
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Cross-market review

Absolutely Beautiful Work

Absolutely beautiful work. The medallion is extremely impressive — detailed, expressive, and incredibly spectacular. St. Michael the Archangel is depicted excellently, and the whole piece looks prestigious and timeless. This is not ordinary jewelry, but an item with character and symbolism. One of the best jewelry purchases I've made. I recommend it wholeheartedly.
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Reply from Enigma Jubiler

Thank you for the review. We are glad that the quality met your expectations. We invite you again.
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Community member 
2 Reviews
Cross-market review
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Cross-market review

Beautiful execution

It’s worth waiting 4 weeks for the bracelet - I chose one with the MW eagle, very well reflected details, it looks great on the wrist. Additionally, I chose engraving with years of service and a military oath on the clasp - packed in a remarkable illuminated box, perfect for a gift - I wholeheartedly recommend it.
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Reply from Enigma Jubiler

Thank you! We refine the packaging as carefully as the product itself. We invite you back.
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Community member 
1 Reviews
Cross-market review
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Cross-market review
Very nice craftsmanship. Every detail is visible. I was pleasantly surprised by the decorative, beautiful box for the bracelet. Illuminated inside, elegant. A small downside is the bracelet clasp. It looks a bit flimsy - a thin sheet, but it might last a bit. Overall, I am very satisfied. I recommend it.
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Reply from Enigma Jubiler

Thank you for your review and kind words about the craftsmanship and box. We acknowledge your comment about the clasp.
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Community member 
1 Reviews
Cross-market review
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Cross-market review

Signet Ring with Monogram

Good morning, Thank you very much for fulfilling my order! I am very satisfied with the final result - the signet ring with the monogram is beautiful!! ❤️ It is evident that this is a top-quality product made with great precision, passion, and taste 🙂 I was concerned whether I chose the right shape of the signet for the monogram. These concerns were unnecessary because you created a beautiful signet! It was worth trusting you ❤️🍀 I am also pleased that I could support a Polish brand ❤️
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Reply from Enigma Jubiler

We are very pleased. The monogram on a signet ring must always be refined in form and proportions, so it's great to know that everything came together as it should.
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Community member 
1 Reviews
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Product as Described

The product is as described, crafted to the highest standard. I ordered a medallion of Saint Queen Jadwiga and I am absolutely delighted — it exceeded my expectations, it is beautiful, and makes a huge impression. Wow effect from the first moment. The shipment was carefully and aesthetically packed in an elegant box, which additionally emphasized the uniqueness of the order. I wholeheartedly recommend it. Best regards
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Reply from Enigma Jubiler

Thank you for your trust. Saint Queen Jadwiga deserved a form with appropriate strength and detail — it's nice to know that the effect was received as such.
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Community member 
1 Reviews
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Cross-market review
Goldsmith's work very good. The design is wonderful. What can be improved in the sale itself. The proposed design is described as "around" 8 grams with a fixed price paid before the work. Physically, the product comes with a weight of 7.089. It would be worth aligning the actual price with the physical weight of the product. It is known that it may vary because it is handmade. It could weigh 9 grams and any adjustment I would pay. Just for consideration.
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Reply from Enigma Jubiler

Thanks for your opinion and constructive feedback. We are glad that the product met expectations. We will certainly analyze the topic of weight and pricing presentation.
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Community member 
1 Reviews
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Cross-market review

10/10

Initially, I was quite skeptical about purchasing jewelry online, but the final result turned out to be a bullseye. From the very beginning, I was informed about the various stages of production until the final delivery of the package. Both the communication and the quality of craftsmanship certainly deserve recognition. The signet ring looks amazing.
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Reply from Enigma Jubiler

Thank you very much for such a review. We are even more pleased that we managed to turn initial skepticism into complete satisfaction. May the signet ring serve you well!
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Community member 
1 Reviews
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Cross-market review

Amazing Precision in Craftsmanship

Amazing precision in craftsmanship, every detail, even the smallest one, is refined (I viewed everything in great magnification because I was in awe of the accuracy) - the quality of the product is at a very high level, and besides that, what is important to me and other family members and adds value, is the promotion and presentation of national symbols (and other signs) in a very beautiful and original way. It's worth waiting for the execution!
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Reply from Enigma Jubiler

We are very pleased. Such opinions remind us why it's worth spending time on the smallest details. Thank you also for appreciating the symbolism and values that we strive to convey through our projects.
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Community member 
1 Reviews
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Cross-market review
I definitely recommend Enigma Jeweler! Full professionalism, perfect execution, and great customer contact at every stage of the process. Service at the highest level — factual, friendly, and very committed. There is a great attention to detail, quality, and individual customer approach. The final result exceeded my expectations. I wholeheartedly recommend it to anyone looking for a reliable jeweler and beautiful craftsmanship.
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Reply from Enigma Jubiler

Thank you for your trust. Such reviews confirm that it's worth paying attention to even the smallest details.
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Community member 
1 Reviews
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Cross-market review
If I may suggest, sending packages by courier should include the option for the courier to call the client to inform them that the goods are being delivered, because in my case, the courier claimed that he had no such obligation and left the package in the building on the doormat. In the system, it was marked as delivered and received!!! The specified waiting period for the order is given as from .... to ..., but without illusions, one must assume it will be the maximum time, so it's a bit of a stretch - this conclusion came to me after a phone conversation with a company employee and an inspection of the pendant (it was matte, not polished, which might indicate that after being made, it lay somewhere on a shelf for some time).
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Reply from Enigma Jubiler

Thank you for your feedback. The situation with the courier should not have happened, and we will pass this note to the carrier. However, it's worth clarifying that the pendant you ordered was a personalized product, made to individual order, and therefore, it was not and could not be a stock product. The matte finish is also a feature of this model, not a sign of being unfinished — it's a deliberate, additional processing stage, also shown in the product photos. Thank you for your feedback, and we wish that the pendant serves you well for years.
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Community member 
1 Reviews
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Cross-market review

Excellent Product

Excellent product, the weight is correct, the quality is reliable. The only downside is with the engraving. I requested engraving of data with the order, and I thought it would be in the same font as on the pendant, but it turned out that the engraving is barely visible - so I do not recommend engraving.
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Reply from Enigma Jubiler

Thank you for the feedback. The engraving on this model is intentionally more delicate than the pattern cast on the pendant.
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Community member 
3 Reviews
Cross-market review
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Cross-market review

I am impressed by the grandeur and strength of detail!

I am impressed by the grandeur and strength of detail in the jewelry offered by ENIGMA Online Store. These are exceptionally precise examples of the highest quality and class jewelry, crafted with care. It's also an excellent example of an approach to this art discipline, following the best masters of the craft. The composition, attention to detail, and the excellently crafted form of individual details give a sense of experiencing art. Congratulations on the results and I wish you equally successful projects in the future. On my part, I will recommend this Jeweler's products to others. The highest recommendation and rating from me!
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Reply from Enigma Jubiler

Thank you. It's good to see that our work is perceived not just as a product, but as a form. We appreciate it.
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Community member 
1 Reviews
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Cross-market review
The quality of workmanship is very high, the engraving is done well but is somewhat less visible under artificial light. A downside is that the arms departing from the eagle can snag on clothing when removed because they are not connected to anything. Most attention goes to the clasp, especially when trying to fit it into the first hole. The metal piece is so short that it's almost impossible to do with one hand. I do this by propping the clasp vertically on a table, and then it's fine. On the other holes, it works normally.
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Reply from Enigma Jubiler

Thanks for the feedback. The clasp results from the adjustable design, but we understand the comments regarding the convenience of the first fastening.
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Community member 
1 Reviews
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Cross-market review
The packaging looks beautiful, the content is worth recommending to other jewelry stores. I waited quite a long time for a gift for my husband, but it was worth it. Big surprise. The sports bracelet looks solid. Thank you very much. Regards, E. Dukiewicz
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Reply from Enigma Jubiler

Thanks for your trust. Such words, especially about quality compared to other stores, really mean a lot to us.
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Community member 
6 Reviews
Cross-market review
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Cross-market review
Very good selection of rings, excellent craftsmanship, worth its price due to being made entirely of silver, its weight, and every part being complete. Intricate work that can also serve as a seal.
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Reply from Enigma Jubiler

Thank you! We work on every detail in our own workshop—nice to see that it's noticeable.
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Community member 
1 Reviews
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Cross-market review
The bracelet is made very carefully with attention to detail, and the packaging is also very impressive. It only stains the wrist, but I hope it will pass.
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Reply from Enigma Jubiler

Thank you for your feedback. If the discoloration persists, please contact us.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Work

The work put into making the signet is truly commendable 👌🏻 Quality, solidity, and even the packaging are at a really high level. It was worth waiting almost a month. I recommend it 👍🏻
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Reply from Enigma Jubiler

Thank you! We put as much care into the packaging as we do into the product itself. We welcome you back.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Everything is great, Contact is also very...

Everything is great, contact is also very good. I wrote to Enigma to ask about the order status and received a great response very quickly. Highly recommend.
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Reply from Enigma Jubiler

Thank you for your trust and pleasant cooperation. We invite you again.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

The Best Jeweler - Satisfied Client

A jeweler who crafts their jewelry with the utmost attention, from signet rings to chains and pendants. There is no better! I have personally used ENIGMA's services twice and have not been disappointed. Customer contact is top-notch. Everything explained. Additionally, good advice every time and suggestions for possible changes. I will definitely come back again.
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Reply from Enigma Jubiler

Thanks. We are pleased with the reception of quality and contact. See you again.
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