Enigma Jubiler
Reviews:

442 total reviews across 2 markets 425 reviews in the last 12 months

4.89

Excellent

442 total reviews across 2 markets425 reviews in the last 12 months
5
93 %
4
5 %
3
1 %
2
< 1 %
1
< 1 %

Review summary

Customers are highly impressed by the meticulous craftsmanship, attention to detail, and high-quality execution of the jewelry. The packaging consistently receives praise for its elegance, enhancing the overall purchase experience. Customer service stands out as professional, friendly, and supportive, and the ability to personalize orders with thoughtful attention to individual requests is greatly appreciated. Additionally, the unique and beautiful designs frequently exceed customer expectations. However, a notable number of customers express frustration with long or delayed order fulfillment, despite many feeling the products are ultimately worth the wait.

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ReviewsEnigma Jubiler

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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
I bought a gift for my husband and I am delighted. The product's craftsmanship is of the highest level, every detail has been refined with great care. The packaging is elegant and aesthetic, making the whole presentation exceptional. The product fully met my expectations and even exceeded them. I rate everything perfectly, from the quality of craftsmanship to the way it is packaged. I definitely recommend it and will certainly return for more purchases.
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Reply from Enigma Jubiler

Thank you very much for such a beautiful review. We are immensely pleased that the gift made such an impression and that both the details of the craftsmanship and the entire presentation were appreciated. See you for future purchases!
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Absolutely Beautiful Craftsmanship

Absolutely beautiful craftsmanship. The medallion is incredibly impressive — detailed, vivid, and extremely striking. St. Michael the Archangel is superbly depicted, and the whole piece looks prestigious and timeless. This is not just ordinary jewelry, but an item with character and symbolism. One of the best jewelry purchases I have made. I recommend it with full confidence.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Signet Ring with Monogram

Good morning, Thank you very much for fulfilling my order! I am very satisfied with the final result - the signet ring with the monogram is beautiful!! ❤️ It is evident that this is a top-quality product made with great precision, passion, and taste 🙂 I was concerned whether I chose the right shape of the signet for the monogram. These concerns were unnecessary because you created a beautiful signet! It was worth trusting you ❤️🍀 I am also pleased that I could support a Polish brand ❤️
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Reply from Enigma Jubiler

We are very pleased. The monogram on a signet ring must always be refined in form and proportions, so it's great to know that everything came together as it should.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Product as Described

The product is as described, crafted to the highest standard. I ordered a medallion of Saint Queen Jadwiga and I am absolutely delighted — it exceeded my expectations, it is beautiful, and makes a huge impression. Wow effect from the first moment. The shipment was carefully and aesthetically packed in an elegant box, which additionally emphasized the uniqueness of the order. I wholeheartedly recommend it. Best regards
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Reply from Enigma Jubiler

Thank you for your trust. Saint Queen Jadwiga deserved a form with appropriate strength and detail — it's nice to know that the effect was received as such.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Goldsmith's work very good. The design is wonderful. What can be improved in the sale itself. The proposed design is described as "around" 8 grams with a fixed price paid before the work. Physically, the product comes with a weight of 7.089. It would be worth aligning the actual price with the physical weight of the product. It is known that it may vary because it is handmade. It could weigh 9 grams and any adjustment I would pay. Just for consideration.
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Reply from Enigma Jubiler

Thanks for your opinion and constructive feedback. We are glad that the product met expectations. We will certainly analyze the topic of weight and pricing presentation.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

10/10

Initially, I was quite skeptical about purchasing jewelry online, but the final result turned out to be a bullseye. From the very beginning, I was informed about the various stages of production until the final delivery of the package. Both the communication and the quality of craftsmanship certainly deserve recognition. The signet ring looks amazing.
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Reply from Enigma Jubiler

Thank you very much for such a review. We are even more pleased that we managed to turn initial skepticism into complete satisfaction. May the signet ring serve you well!
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Amazing Precision in Craftsmanship

Amazing precision in craftsmanship, every detail, even the smallest one, is refined (I viewed everything in great magnification because I was in awe of the accuracy) - the quality of the product is at a very high level, and besides that, what is important to me and other family members and adds value, is the promotion and presentation of national symbols (and other signs) in a very beautiful and original way. It's worth waiting for the execution!
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Reply from Enigma Jubiler

We are very pleased. Such opinions remind us why it's worth spending time on the smallest details. Thank you also for appreciating the symbolism and values that we strive to convey through our projects.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
I definitely recommend Enigma Jeweler! Full professionalism, perfect execution, and great customer contact at every stage of the process. Service at the highest level — factual, friendly, and very committed. There is a great attention to detail, quality, and individual customer approach. The final result exceeded my expectations. I wholeheartedly recommend it to anyone looking for a reliable jeweler and beautiful craftsmanship.
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Reply from Enigma Jubiler

Thank you for your trust. Such reviews confirm that it's worth paying attention to even the smallest details.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
If I may suggest, sending packages by courier should include the option for the courier to call the client to inform them that the goods are being delivered, because in my case, the courier claimed that he had no such obligation and left the package in the building on the doormat. In the system, it was marked as delivered and received!!! The specified waiting period for the order is given as from .... to ..., but without illusions, one must assume it will be the maximum time, so it's a bit of a stretch - this conclusion came to me after a phone conversation with a company employee and an inspection of the pendant (it was matte, not polished, which might indicate that after being made, it lay somewhere on a shelf for some time).
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Reply from Enigma Jubiler

Thank you for your feedback. The situation with the courier should not have happened, and we will pass this note to the carrier. However, it's worth clarifying that the pendant you ordered was a personalized product, made to individual order, and therefore, it was not and could not be a stock product. The matte finish is also a feature of this model, not a sign of being unfinished — it's a deliberate, additional processing stage, also shown in the product photos. Thank you for your feedback, and we wish that the pendant serves you well for years.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The quality of workmanship is very high, the engraving is done well but is somewhat less visible under artificial light. A downside is that the arms departing from the eagle can snag on clothing when removed because they are not connected to anything. Most attention goes to the clasp, especially when trying to fit it into the first hole. The metal piece is so short that it's almost impossible to do with one hand. I do this by propping the clasp vertically on a table, and then it's fine. On the other holes, it works normally.
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Reply from Enigma Jubiler

Thanks for the feedback. The clasp results from the adjustable design, but we understand the comments regarding the convenience of the first fastening.
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

I am impressed by the grandeur and strength of detail!

I am impressed by the grandeur and strength of detail in the jewelry offered by ENIGMA Online Store. These are exceptionally precise examples of the highest quality and class jewelry, crafted with care. It's also an excellent example of an approach to this art discipline, following the best masters of the craft. The composition, attention to detail, and the excellently crafted form of individual details give a sense of experiencing art. Congratulations on the results and I wish you equally successful projects in the future. On my part, I will recommend this Jeweler's products to others. The highest recommendation and rating from me!
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Reply from Enigma Jubiler

Thank you. It's good to see that our work is perceived not just as a product, but as a form. We appreciate it.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The packaging looks beautiful, the content is worth recommending to other jewelry stores. I waited quite a long time for a gift for my husband, but it was worth it. Big surprise. The sports bracelet looks solid. Thank you very much. Regards, E. Dukiewicz
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Reply from Enigma Jubiler

Thanks for your trust. Such words, especially about quality compared to other stores, really mean a lot to us.
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Community member 
6 Reviews
Cross-market review
 Verified
Cross-market review
Very good selection of signet rings, excellent craftsmanship, worth its price due to being made entirely of silver, weight, and each part being solid. Intricate and well-made, it can serve as a seal.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Work

The work that was put into making the signet is truly commendable 👌🏻 Quality, solidity, and even the packaging are really top-notch. It was worth waiting almost a month. I recommend it 👍🏻
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

The Best Jeweler - Satisfied Client

A jeweler who crafts their jewelry with the utmost attention, from signet rings to chains and pendants. There is no better! I have personally used ENIGMA's services twice and have not been disappointed. Customer contact is top-notch. Everything explained. Additionally, good advice every time and suggestions for possible changes. I will definitely come back again.
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Reply from Enigma Jubiler

Thanks. We are pleased with the reception of quality and contact. See you again.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Thank you for the wonderful signet ring! The design was sent to me beforehand, which pleasantly surprised me! It was perfect! The company pays great attention to details and personalization of the project. I recommend it!!
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Reply from Enigma Jubiler

Thank you for such warm words. It is nice to know that the entire process — from design to the finished signet ring — met expectations.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

I recommend

I especially recommend it to those who are dawdling. Excellent workmanship, wonderful design. Contact with the company - no problems at all. 100% satisfaction!
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

Top Quality Product

Top quality product, service, and packaging. It’s hard to find such a jeweler, a level above all those advertised on TV...\nThis is my first and certainly not my last order. I recommend it.
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Reply from Enigma Jubiler

That's a really great review. Thank you for your trust and we hope that with your next order the level will be at least the same.
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
Hello, everything was enjoyable. There's nothing to criticize. As always, everything is at the highest level. Personally, I thank you very much. This is another order with which I am very satisfied. Regards to the entire ENIGMA Team.
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Reply from Enigma Jubiler

Thanks for these words. It's nice to know that we met your expectations once again. Warm regards to everyone!
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
I chose the eagle ring. It is so beautiful that I keep looking at it. For me, nothing needs to be improved. It is perfect. Thank you very much. It was worth the wait.
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Reply from Enigma Jubiler

We are very pleased. The eagle has character, but it always shows best in person and on the hand. Thanks for the photo and such a review.
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