Certificate for brandfield.com

No. XA3BFCDDAD44B8E224C90E1C10027682B
 

Approved on
05/11/2018
Valid until
04/11/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for brandfield.com



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 193 Trusted Shops reviews collected in the last 12 months.
In total, brandfield.com has already collected 193 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
12/11/2019
Date of order
05/11/2019
12/11/2019
Fast delivery, great product
5.00
Excellent

Date of publication
11/11/2019
Date of order
04/11/2019
11/11/2019
Spot on
5.00
Excellent

Date of publication
08/11/2019
Date of order
31/10/2019
08/11/2019
The experience of ordering is good but the delivery system can do better as when you're told your item is delivered and it has not it's very disappointing,better communication on the delivery side needed.
4.00
Good

Date of publication
06/11/2019
Date of order
30/10/2019
06/11/2019
Excellent service and a lovely watch
4.33
Good

Date of publication
05/11/2019
Date of order
28/10/2019
05/11/2019
Placed an order over 9 days ago. Haven't received any email of my item being dispatched and when I put the order number into dal track and trace it doesn't exist. I believe its a scam never again
1.00
Very Poor

brandfield.com replies: 06/11/2019
Thank you for your feedback. We regret to hear that you are not satisfied with our customer service. You received a mail regarding your order. Our apologies for any inconvenience. ^LT

Date of publication
30/10/2019
Date of order
15/10/2019
30/10/2019
Very good company .
4.67
Excellent

Date of publication
28/10/2019
Date of order
11/10/2019
28/10/2019
Except for delivery everything else was OK.
3.67
Good

Date of publication
22/10/2019
Date of order
13/10/2019
22/10/2019
Absolutely delighted with Pandora bracelet , delivered in 1 week.
5.00
Excellent

Date of publication
01/10/2019
Date of order
24/09/2019
01/10/2019
Very fast delivery
5.00
Excellent

Date of publication
27/09/2019
Date of order
27/09/2019
27/09/2019
Excellent.
5.00
Excellent

Date of publication
25/09/2019
Date of order
18/09/2019
25/09/2019
Excellent service.
5.00
Excellent

Date of publication
18/09/2019
Date of order
18/09/2019
18/09/2019
Only thing that could imrpve is the fact that there was no confirmation email when i placed the order
4.00
Good

Date of publication
17/09/2019
Date of order
09/09/2019
17/09/2019
great
5.00
Excellent

Date of publication
14/09/2019
Date of order
14/09/2019
14/09/2019
Everything was perfect :)
5.00
Excellent

Date of publication
03/09/2019
Date of order
27/08/2019
03/09/2019
Great price and quick delivery
5.00
Excellent

Date of publication
02/09/2019
Date of order
02/09/2019
02/09/2019
Did not receive order, said 5 working days that is why I went with Brandfield even though other company was cheaper but the order has not shown up on time.
1.00
Very Poor

brandfield.com replies: 03/09/2019
Thank you for your feedback. We sent you a mail with the track&trace link. According to the link, your order has been delivered yesterday, therefore within 5 working days. ^LT

Date of publication
26/08/2019
Date of order
26/08/2019
26/08/2019
Very fast delivery
5.00
Excellent

Date of publication
21/08/2019
Date of order
29/07/2019
21/08/2019
Very good service
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Despatch by Bradfield appeared to be efficient but delivery by Hermes was very poor as they failed to deliver on three separate occasions when they advised their courier was on route to deliver
3.00
Fair

brandfield.com replies: 06/09/2019
Thank you for your review. How annoying to hear that the delivery took longer than you are used to from us, sorry for this. Nevertheless, we wish you a lot of pleasure with your purchase. ^ MB

Date of publication
17/08/2019
Date of order
17/08/2019
17/08/2019
I always find the latest and newest items in Brandfield, even those which are not yet available on the shops, and always at great prices. Delivery and returns are a breeze.
5.00
Excellent

Date of publication
16/08/2019
Date of order
11/08/2019
16/08/2019
Excellent
5.00
Excellent

Date of publication
16/08/2019
Date of order
16/08/2019
16/08/2019
My order arrived very quickly and I had complete visibility of its status at all times. Also the packaging was fantastic- great quality.
5.00
Excellent

Date of publication
12/08/2019
Date of order
28/07/2019
12/08/2019
All good
3.67
Good

Date of publication
10/08/2019
Date of order
10/08/2019
10/08/2019
Easy to use website and items described in detail also able to see pictures of item ordered clearly. Woukd recommend and use again
5.00
Excellent

Date of publication
10/08/2019
Date of order
27/07/2019
10/08/2019
Excellent
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
The product arrived on time and my granddaughter was delighted with it. I will definitely order from you again.
Thank you
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
Delivery is very very fast which is good. Sometimes stuff comes in different brands’ Packaging which is a bummer. Also the summer bag worth 100€ was a little bit of a disappointment.

Price quality is very good. Customer service as well
4.33
Good

Date of publication
26/07/2019
Date of order
22/07/2019
26/07/2019
Please offer free express delivery to europe and open for worldwide delivery
3.33
Fair

brandfield.com replies: 27/07/2019
Thank you for your review. We will send your feedback to our logistic department. We are always trying to improve our website and service. LZ

Date of publication
25/07/2019
Date of order
18/07/2019
25/07/2019
Beautiful and excellent value bag arrived within the week and free of delivery charge. After reading previous reviews (post purchase) I was a bit apprehensive but my fears were unfounded. Would definitely use again. JL Ireland
5.00
Excellent

Date of publication
20/07/2019
Date of order
14/07/2019
20/07/2019
Perfect
5.00
Excellent

Date of publication
18/07/2019
Date of order
14/07/2019
18/07/2019
Amazing experience at the Brandfield shop, super fast service and delivery, and my goodies are beautifuly packed. Thank you for making me this happy
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
Fast delivery
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/07/2019
15/07/2019
Great service.
Highly recommend.
5.00
Excellent

Date of publication
13/07/2019
Date of order
06/07/2019
13/07/2019
Excellent
5.00
Excellent

Date of publication
11/07/2019
Date of order
11/07/2019
11/07/2019
GREAT
4.00
Good

Date of publication
11/07/2019
Date of order
11/07/2019
11/07/2019
I just got my Blush earrings and I am delightful. The shipping was super fast, got my goodies just in 4 days. I can't wait to make another purchase at this store. I highly recommend to everyone ;)
5.00
Excellent

Date of publication
10/07/2019
Date of order
21/06/2019
10/07/2019
Where is my parcel? At least refund me
1.00
Very Poor

brandfield.com replies: 11/07/2019
Thank you for your review. How annoying to hear that your package has not yet arrived at you. We have provided you with more information via e-mail. MB

Date of publication
10/07/2019
Date of order
10/07/2019
10/07/2019
Great assortment available. Delivery was done day earlier than anticipated and done in a nice gift bag. Great service.
5.00
Excellent

Date of publication
09/07/2019
Date of order
29/06/2019
09/07/2019
5 days delivery.
Quick.
Able to track my package.
4.67
Excellent

Date of publication
09/07/2019
Date of order
09/07/2019
09/07/2019
So easy to order a beautiful handbag which arrived to the UK in just a couple of days. I’m so happy and will order from you again. Thank you.
5.00
Excellent

brandfield.com

brandfield.com was certified by Trusted Shops on 05/11/2018.

Contact
Stoeldraaierstraat 70
9712 BX Groningen
Netherlands
customerservice@brandfield.com
brandfield.com
Owner
Brandfield B.V.
Stoeldraaierstraat 70
9712 BX Groningen
Netherlands
Authorized representative
Sebastian Monteban
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with brandfield.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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