I am very pleased from your shop. You delivered the watch very quickly and you have answered to my question about delivery very soon. I recomend your shop to other customers and i will definatelly buy from you again. The price of the watch was the best in the internet but that was not so important, your excellent service is more important. Thank you very much .
Panagiotis Tamvakis
Ouranopolis chalkidiki
Greece
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply,
info@brandfield.com
Wed, Jan 4, 3:46 PM (19 hours ago)
to me
Dear Colette,
Thank you for your message.
According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase!
Best Regards, Giulia
Brandfield
Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
Thank you for your review. We'd love to hear why you give us 1 star.
Feedback is always very valuable to us so that we can further improve our service. We would like to hear from you. ^MB
Verified review
Feb 21, 2023
I am very pleased from your shop. You delivered the watch very quickly and you have answered to my question about delivery very soon. I recomend your shop to other customers and i will definatelly buy from you again. The price of the watch was the best in the internet but that was not so important, your excellent service is more important. Thank you very much .
Panagiotis Tamvakis
Ouranopolis chalkidiki
Greece
Perfect. Very fast shipping and well packaged. Recommended
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Verified review
Jan 20, 2023
Good service. Good packing. Happy with goods!
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Verified review
Jan 28, 2023
Happy out, products as expected and nicely packaged
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Jan 27, 2023
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Jan 20, 2023
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Jan 20, 2023
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Jan 9, 2023
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Verified review
Jan 5, 2023
Your customer service is appalling. My daughter's Xmas gift was ordered on 14th Dec which by your delivery estimated time, allowed ample time for it to arrive for Xmas. I emailed to see what the problem was with no reply and emailed again after the new year so as the company had returned to work. I explained my daughter had nothing to open on Xmas day and this was the reply,
info@brandfield.com
Wed, Jan 4, 3:46 PM (19 hours ago)
to me
Dear Colette,
Thank you for your message.
According to the tracking, your package has been delivered on the 28th of December. Enjoy your purchase!
Best Regards, Giulia
Brandfield
Absolutely disgusting behaviour from a customer service. No apology which is the least a company can offer. Never have I experienced such appalling customer service before. If this is how your staff are trained to deal with situations, it says a lot for the company.
Item still not received. First I got an email informing me about delays and they aim to ship my item that day. I got the shipping confirmation the day after. Then the delivery partner is very slow and I experience further delays. I am still waiting for my item and there is nothing else than delay all the way. No good customer experience so far.
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Verified review
Dec 20, 2022
Delighted with my purchase. Hassle free shopping and very competitive price. Would have loved free gift but got 10% discount as first time shopper.
Arrived in plenty time for Christmas
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