Review summary
Many customers appreciate the competitive or low prices offered by the company. Product quality is often highlighted, with customers generally expressing satisfaction. Some customers also praise the responsiveness and helpfulness of the customer service team. Fast shipping is frequently mentioned as a positive aspect as well. However, there are a few mentions of issues with product quality. Delivery times receive mixed reviews, with some customers frustrated by delays. Customer service also receives criticism for being slow or absent in some cases.
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How Trusted Shops prevents fake reviewsReviewsequinest.com
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Die Pferdefliegendecke ist von bester Qualität. Sie sitzt perfekt. Was ich gerne erwähnen möchte, in einer Herde/Offenstallhaltung ist die Zebradecke nicht zu empfehlen, vielleicht besser eine unifarbene wählen. Unsere Stute in einer grossen Herde wurde wegen des Zebralooks gejagt und von der Gruppe verstossen. Hätte ich dies vorher gewusst,, hätte ich mich für eine unifarbene Decke entschieden.
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Room for improvement
I have used Equinest for a while now. I've never had a problem until this last order. There was a hiccup with the delivery. I wrote to the shop and received no reply until I used their Trusted Shops membership. Then, communication lines opened, and they investigated the holdup. The order was delivered quickly after. The outcome was good, and everybody was happy. However, if they had answered my query earlier, I wouldn't have had to resort to Trusted Shops, although I am happy they are part of the scheme.
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Flexible and accomodating service attitude, quick to respond to messages. Would love some weymouth bits and maybe a double bridle from Lippo?
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i like the discounts on the incredible products, but i do not know if it was just because i live in spain , but it took longer than expected to receive the package
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Customer support was very slow, the link for the tracking doesn’t work properly. Delivery took two weeks instead of one. However the packaging was better than last time because the in previous one the box was open and the salt inside spilled out. This time the boxes were properly closed with tape.
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Fast delivery, good prices and easy to pay by Klarna.
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The products arrived very quickly and the website was clear and easy to use. Overall, a very reliable company
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Competitive pricing and excellent delivery service 🐴
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The product was in stock and delivered quickly
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excellent service
The site is easy to negotiate, and the order arrived in good time.
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Fast delivery, good products.
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Quick delivery, but the product is already faulty.