equinest.com
Reviews:

257 total reviews   165 reviews in the last 12 months

4.55

Excellent

257 total reviews
165 reviews in the last 12 months

5
81 %
4
7 %
3
5 %
2
< 1 %
1
7 %

Certified since: Nov 20, 2023

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Review summary

Customers frequently commend the fast delivery and appreciate the competitive or discounted pricing for products. Most customers are satisfied with the quality of products, and the website is generally found to be easy to use, aiding smooth transactions. However, a minority report delays or issues with delivery. A few customers note faults or mismatches with products. Customer service receives mixed feedback, with some criticism for slow or unresponsive support.

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Reviewsequinest.com

(11)
(1)
(8)
(11)
(134)
Community member 
1 Reviews
 Verified
Die Pferdefliegendecke ist von bester Qualität. Sie sitzt perfekt. Was ich gerne erwähnen möchte, in einer Herde/Offenstallhaltung ist die Zebradecke nicht zu empfehlen, vielleicht besser eine unifarbene wählen. Unsere Stute in einer grossen Herde wurde wegen des Zebralooks gejagt und von der Gruppe verstossen. Hätte ich dies vorher gewusst,, hätte ich mich für eine unifarbene Decke entschieden.
Community member 
3 Reviews
 Verified

Room for improvement

I have used Equinest for a while now. I've never had a problem until this last order. There was a hiccup with the delivery. I wrote to the shop and received no reply until I used their Trusted Shops membership. Then, communication lines opened, and they investigated the holdup. The order was delivered quickly after. The outcome was good, and everybody was happy. However, if they had answered my query earlier, I wouldn't have had to resort to Trusted Shops, although I am happy they are part of the scheme.
Community member 
2 Reviews
 Verified

Poor delivery service

I've had problems with postage to Portugal in the past where I wasn't informed where the parcel was delivered to for collection & it was returned! This time with prompting to Equinest, DHL told me where I could collect the parcel BUT it was in the middle of town with no parking available. There were no alternatives. I made two journeys to the pick up point. On the first occasion they couldn't find the parcel & wanted the email which i couldn't find - I'd photographed the PIN number only. The second time I went back & picked up the parcel which was heavy, had to climb two flights of stairs and walk 10 mins to the car. Luckily i brought my trolley with me as i knew the delivery would be heavy. Equinest told me the parcel would be delivered to my home, avoiding all this hassle but you never know what's going on sadly. I won't order from them again. It's too stressful.
Community member 
1 Reviews
 Verified

All in all … lovely

I had some issues with the first purchase discount but they were solved briefly. The product was lovely and the shipping fast. I recommend it
Community member 
1 Reviews
 Verified
Super experience, very happy, will be using again. Very pleased with my new boots and chaps.
Community member 
3 Reviews
 Verified
The time from order to delivery could be improved The order should he delivered to the postage address not dropped at a pick up point
Community member 
1 Reviews
 Verified
Flexible and accomodating service attitude, quick to respond to messages. Would love some weymouth bits and maybe a double bridle from Lippo?
Community member 
1 Reviews
 Verified
Very happy with the product. The product is excellent!
Community member 
1 Reviews
 Verified
i like the discounts on the incredible products, but i do not know if it was just because i live in spain , but it took longer than expected to receive the package
Community member 
1 Reviews
 Verified
Very happy with boots what I get for my daughter
Community member 
9 Reviews
 Verified
Spedizione veloce e ottimo assortimento. Sito consigliato! Esperienza positiva.
Community member 
2 Reviews
 Verified
Quality stock with quick delivery.
Community member 
1 Reviews
 Verified
Really good looking and price worthy boots. Fast delivery. Thank you! 😊
Community member 
1 Reviews
 Verified
Good delivery
Community member 
2 Reviews
 Verified
All as is should be - all good
Community member 
1 Reviews
 Verified
Community member 
4 Reviews
 Verified
Ok
Community member 
1 Reviews
 Verified
Easy website, quick delivery and product as described
Community member 
1 Reviews
 Verified
fast & easy - thank you 🧡
Community member 
1 Reviews
 Verified
Customer support was very slow, the link for the tracking doesn’t work properly. Delivery took two weeks instead of one. However the packaging was better than last time because the in previous one the box was open and the salt inside spilled out. This time the boxes were properly closed with tape.

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equinest.com

Equinest.com - Your online equestrian store Welcome to Equinest.com, your premier online destination for all things equestrian. Our commitment is to provide you with the finest equipment and exceptio...

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