bike-discount.de/en
Reviews:

14,685 reviews in the last 12 months51,769 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Jun 1, 2023
 Verified review
Their returns policy leaves a lot to be desired .
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Answer by bike-discount.de/en
Jun 1, 2023
Dear customer, thank you for your order and the feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
Sep 25, 2023
 Verified review
Items as described. Slow and expensive delivery.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and feedback. We are sorry that our logistics partner took 2-3 days longer than expected to deliver to your more distant country. We are pleased that you are benefiting from our low prices and excellent selection. Unfortunately, in order to continue to offer you the best prices possible, we cannot offer free shipping to all countries. However, we regularly review our options and ensure that we offer fair conditions to our customers. Our shipping policy for your country of delivery can be viewed transparently on our website at any time prior to purchase. We would therefore like to thank you for your understanding and hope that you will enjoy the products you have ordered.
Jun 29, 2023
 Verified review
Bosch Kiox user manual was missing from delivery
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Answer by bike-discount.de/en
Jun 29, 2023
Dear Customer, thank you for your order and your feedback. We are truly sorry for the inconvenience. Unfortunately, I could not find any communication from your side in our system. Please feel free to contact us at any time so that we can help you further. We appreciate your understanding.
Jan 13, 2024
 Verified review
Cost of delivery to slovakia is very high 15eur
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Answer by bike-discount.de/en
Jan 15, 2024
Dear customer, thank you very much for your order and your review. We are pleased that you say you are satisfied with the goods you ordered. We would like to assure you that we regularly check the shipping costs and calculate them fairly. Likewise, we therefore kindly ask for your understanding and hope you enjoy the articles you have ordered.
Jul 24, 2023
 Verified review
Very slow delivery and too expensive shipping
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Answer by bike-discount.de/en
Jul 26, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your details. We processed your order quickly and handed it over to our logistics partner. It took a little longer for the delivery to your distant delivery country, we thank you for your patience. We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to continue to guarantee this to all our satisfied customers, we ask for your understanding that we calculate the shipping costs fairly and transparently. Thank you for your understanding.
Jul 2, 2023
 Verified review
Slow delivery. After 3 weeks I’m still waiting
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Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer, thank you for your order and for your review. We are very sorry that you are still waiting for your parcel. I have checked your details. We have handed over the two shipments to our logistics partner in a timely manner. One shipment has already been delivered to you. Unfortunately, one of the parcels is still being processed by the transport company, but is still on its way. We assume that this will be delivered to you shortly. Please feel free to contact us at any time if there is anything else we can do for you, we will be glad to help you. Thank you for your patience and understanding.
Jul 2, 2023
 Verified review
A rigid return policy makes a great shop bad!
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Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you kindly for your understanding of our procedure.
Sep 14, 2023
 Verified review
Best prices of products! Overpriced delivery
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Answer by bike-discount.de/en
Sep 15, 2023
Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our delivery conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our procedure.
Sep 19, 2023
 Verified review
Cheaper postage and returns to EU-countries
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Answer by bike-discount.de/en
Sep 19, 2023
Dear customer, thank you very much for your order and for your review. We are pleased that you can benefit from our low prices our excellent availability and our large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping and free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our approach.
Dec 24, 2023
 Verified review
High transportation costs to return goods
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot bear the costs for every return from every country. In the case of justified complaints, we will of course cover the costs. We provide transparent information about the return conditions in several places on our homepage and therefore kindly ask for your understanding.
Oct 7, 2023
 Verified review

PVery slow delevery

Very slow delevery. Nice Price, Nice shoes
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery of the order by our logistics partner took a little longer than expected. We thank you for your patience and hope you enjoy the products you have ordered.
May 25, 2023
 Verified review
some products were missing from the order
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and review. I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
Dec 4, 2023
 Verified review
delivery option for international order
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your review. We offer our customers shipping via various logistics partners, including abroad. I can already tell you that we are already planning another, very interesting, international shipping method for the future. If there is anything else we can do for you, we will be happy to help again at any time.
LF
Ludo F.
Boortmeerbeek
Dec 9, 2023
 Verified review
bring back the service point prices...
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you regarding the current process in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Sep 26, 2023
 Verified review
Customer service has to improve ...
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Answer by bike-discount.de/en
Sep 28, 2023
Dear customer, thank you for your order and your review. We are sorry that it seems that we could not fully satisfy you. I have checked your information: we have offered you several solutions. Unfortunately, we cannot offer an advance replacement in every case. We need the defective item to be able to check this item for the claimed defect. Thank you for your understanding.
Sep 22, 2023
 Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
May 23, 2023
 Verified review
take to long for items to arrive!!
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Answer by bike-discount.de/en
May 23, 2023
Dear Customer, thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.
Jun 18, 2023
 Verified review
Often the packages arrive damaged.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I could see that we could already compensate you for it. Please feel free to contact us anytime if there is anything else we can do for you. We appreciate your understanding.
Oct 31, 2023
 Verified review
Poor delivery option for Croatia!
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
Oct 16, 2023
 Verified review
Returns are non functional,sad
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer, thank you for your order and for your feedback. We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding.