bike-discount.de/en
Reviews:

14,797 reviews in the last 12 months52,163 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Sep 22, 2023
 Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
Jun 18, 2023
 Verified review
Often the packages arrive damaged.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I could see that we could already compensate you for it. Please feel free to contact us anytime if there is anything else we can do for you. We appreciate your understanding.
Oct 31, 2023
 Verified review
Poor delivery option for Croatia!
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
Oct 16, 2023
 Verified review
Returns are non functional,sad
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer, thank you for your order and for your feedback. We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding.
Jul 18, 2023
 Verified review
No coverage of return shipment
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Answer by bike-discount.de/en
Jul 18, 2023
Dear customer, thank you for your review. We are glad that you enjoy taking advantage of our excellent prices and wide selection of items. Unfortunately, we cannot provide a free return label for every delivery country. Our return policy for your delivery country can be viewed transparently on our website prior to purchase. We therefore kindly ask for your understanding for our procedure.
Sep 15, 2023
 Verified review
Free returns within Europe
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and for your review. We are glad that you can benefit from our low prices and large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
Jul 25, 2023
 Verified review
delivery cost are to big
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our shipping conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. Therefore, we kindly ask for your understanding.
Jul 13, 2023
 Verified review
Overall, slow shipping.
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Answer by bike-discount.de/en
Jul 15, 2023
Dear customer, thank you for your order and your feedback. We are sorry that you were not completely satisfied. I have checked your details: we processed your order within one day and passed it directly to our logistics partner. It took them only a few days to deliver the parcel to your more distant delivery country. We were well within the delivery time we state in our shop. We therefore thank you for your patience and kindly ask for your understanding.
Aug 31, 2023
 Verified review
Took forever to ship
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Answer by bike-discount.de/en
Sep 1, 2023
Dear customer, thank you for your order and your review. I have checked your details. We have processed your order on the same day and handed it over to our logistics partner. They delivered the shipment within the delivery time we specified for your country. However, often the delivery is even faster, we can confirm that. We wish you much pleasure with the ordered items. If there is anything else we can do for you, please feel free to contact us at any time. We are always happy to help.
Jul 18, 2023
 Verified review
Quality of products.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are sorry that you are not satisfied with the quality of the products. I have checked your details: You have purchased common standard items in this order. Has there possibly been a defect? Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us at any time so that we can help you further, thank you.
Jun 30, 2023
 Verified review
long time of delivery
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. Apparently our logistics partner took a little longer to deliver to your more distant delivery country, we are really sorry for that. Thank you for your patience and understanding.
Jun 24, 2023
 Verified review
To expensive shipping
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are pleased that you enjoy benefiting from our excellent prices and our large selection of products. So that we can continue to reliably offer this to you and all our satisfied customers, we kindly ask for your understanding that we have to pass on to you fairly and customer-friendly calculated shipping costs. Thank you very much!
Dec 16, 2023
 Verified review
Better pack the bike
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. We apologize for any inconvenience caused and will forward your information to the appropriate department. We are constantly working on improvements. If there is anything else we can do for you, please do not hesitate to contact us.
Jun 23, 2023
 Verified review
Where are my stuff?
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.
Dec 11, 2023
 Verified review
Long time delivery
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, unfortunately there were bottlenecks in our logistics chain due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Nov 12, 2023
 Verified review
Hard return policy
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Answer by bike-discount.de/en
Nov 13, 2023
Dear Customer, Thank you for your order and your feedback. We are pleased that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair terms and conditions. You can view our return policy for your country of delivery on our website at any time before making a purchase. We ask for your understanding of our policy.
Jun 27, 2023
 Verified review
Long delivery time
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Answer by bike-discount.de/en
Jun 27, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery time. I have checked your information, unfortunately our logistics partner took two days longer than we stated. We kindly apologize and appreciate your understanding.
Jul 6, 2023
 Verified review
So long shipping
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.
Apr 26, 2024
 Verified review
No Delivery cost
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Answer by bike-discount.de/en
Apr 26, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 29, 2023
 Verified review

indoor trainer

*** star rating.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very pleased that you have given us such praise and are obviously satisfied. If there is anything else we can do for you - we are always happy to help.