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Reviews:

Dear customer, unfortunately there were bottlenecks at our shipping service provider due to strongly increased sales. This has slightly increased the delivery time for individual customer orders, we apologize and apologize for the inconvenience.

Dear customer, thank you for your review and your order! We are very sorry that you have to wait so long. I have checked your details: as you can see from the tracking, we have processed your order promptly and handed it over to our logistics partner. Unfortunately, the carrier seems to take a little longer to deliver to your country this time. We are really sorry for that. However, I could see that the package is about to be delivered. Please feel very free to contact us at any time if we can still help you in any way.

Dear customer, thank you for your order and your review. I have reviewed your case. The total amount of your return was less than the amount that qualifies for free return. On our homepage we inform transparently for our return conditions. Thank you for your understanding.

Dear Customer, Thank you for your order and feedback. We are of course very sorry that you were not completely satisfied and we apologise for any inconvenience. Even we sometimes make mistakes. I have checked your information: unfortunately we could not meet all your requirements. We hope you will understand that proportionality must be maintained. We are always happy to serve our customers, so please remember that our staff appreciate respectful and courteous communication. We thank you for your understanding.

Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address. Thank you for your understanding.

Dear customer, thank you for your order and your feedback. We are happy to explain why there may be order restrictions on products in individual cases: Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe. For further questions, please feel free to contact us at any time via our contact form.

Vielen Dank für Ihre Bestellung und Ihre Bewertung. Es tut uns wirklich leid, dass es offenbar zu Unannehmlichkeiten gekommen ist. Ich habe Ihre Angaben geprüft: Wie Sie im Tracking sehen konnten, wurde Ihre Bestellung offenbar leider von unserem Logistikpartner fehlgeleitet. Bedauerlicherweise hat die Bestellung Sie dann nicht mehr zeitgerecht erreicht, sodass Sie die Annahme verweigert haben. Wir entschuldigen uns vielmals und sind sicher, dass es beim nächsten Mal besser klappen wird. Vielen Dank für Ihre Geduld und für Ihr Verständnis.

Dear customer, thank you for your feedback. We apologize for the inconvenience. Unfortunately, we cannot find any communication in our system from you. Please contact us via our contact form or e-mail. Thank you for your understanding.

Dear customer, thank you for your feedback and we are pleased to count you among our satisfied customers. We are sorry that you had any inconvenience with your order. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.

Dear customer, thank you for your order and your review. We apologize deeply for the inconvenience that occurred. I have checked your information: we have already offered you an exchange of the item. We appreciate your understanding.

Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been some inconvenience. We display the manufacturer's official size chart on our homepage. Choosing the right fit for shoes depends on individual factors and personal preferences. However, we can often draw on the experience of our customers and will be happy to advise you. For the above reasons, we cannot guarantee a correct fit. You may contact us at any time if we can be of further assistance. Thank you for your understanding.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form.

Dear customer, thank you very much for your order and your comment. We apologize for the inconvenience caused. I have checked your details and found that the parcel will be delivered today. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I saw that you have already contacted our customer service. Of course we will help you immediately. Thank you for your understanding.

Dear customer, thank you very much for your order and your review. We are sorry that the transport of your order is taking a little longer. I have checked your details: we handed over your order to our logistics partner on the same day. Apparently the delivery to your country of delivery is taking a little longer than expected. Unfortunately, I cannot find any request from you in our system. You can of course contact us at any time so that we can help you further. We can initiate an enquiry with the logistics partner. Thank you for your patience and understanding.

Dear Customer, thank you very much for your order and your review. We are sorry that there were delays in the delivery. I have checked your details and could see that the order is on its way and was further processed and loaded today in a depot of the logistics partner. So the shipment is on its way to you and should arrive shortly. If there are still any difficulties, you can of course contact us at any time. Thank you for your patience and understanding.

Dear customer, thank you for your order and feedback. We are sorry that our logistics partner took 2-3 days longer than expected to deliver to your more distant country. We are pleased that you are benefiting from our low prices and excellent selection. Unfortunately, in order to continue to offer you the best prices possible, we cannot offer free shipping to all countries. However, we regularly review our options and ensure that we offer fair conditions to our customers. Our shipping policy for your country of delivery can be viewed transparently on our website at any time prior to purchase. We would therefore like to thank you for your understanding and hope that you will enjoy the products you have ordered.

Dear Customer, thank you for your order and your feedback. We are truly sorry for the inconvenience. Unfortunately, I could not find any communication from your side in our system. Please feel free to contact us at any time so that we can help you further. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are sorry that the delivery by our logistics partner was apparently not satisfactory. We will gladly pass on this feedback and ask for your understanding. A tip: usually you can choose between different shipping methods. It is possible that a different shipping method is recommended in your region. If we can still help you in any way, please do not hesitate to contact us at any time.

Dear customer, thank you for your order and your review. We are sorry that the delivery is taking a little longer than expected. After a final, accurate quality control, we prepare the bicycles very carefully for shipment to the country of delivery, so that they arrive safely and securely at our customers. If you have any questions, please do not hesitate to contact us personally. Thank you for your patience and understanding.