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Reviews:

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologise for any inconvenience this may have caused.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.

Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.

Thank you for your order and your feedback. We are sorry for the inconvenience caused and we apologize for this. I will pass on your feedback internally for review. We appreciate your understanding.

Thank you for your order and your review, we are sorry that you are apparently not completely satisfied. Of course we respect your warranty rights. However, we do indeed check whether an item has a defect that is covered by the warranty. This procedure corresponds to the applicable legal situation and is also a sustainable approach. If there is a defect that is covered by the warranty, you will of course receive a refund. We kindly ask for your understanding.

Thank you for your order and review. We would like to apologize again for this error and the inconvenience it has caused you. I have checked your details: We are happy to have issued a refund for the faulty part. Please note that externally purchased materials must be approved by us before a refund can be issued. In many cases, we can send our customers replacement materials free of charge. We would like to thank you for understanding, and we will do everything we can to prevent this from happening again.

Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. We can assure you that we do not manipulate orders. Please contact us so that we can help you further. Please note that VAT must be calculated according to the country of delivery. In order for our system to be able to do this, you must enter your country of delivery correctly on the website before checkout. Thank you for your understanding

Thank you for your order and your review. We are very sorry that you were apparently inconvenienced. Of course, this should not happen. I have checked your details and have seen that our customer service has resolved your issue. If there is still anything unclear, or you have any other concerns - we will be happy to help you again at any time.

Dear customer, thank you for your order and for your feedback. We apologize for any inconvenience caused and thank you for your understanding.

Thank you for your order and your feedback. We are sorry for the inconvenience caused. Please contact our customer service through the contact form so we can help you, thank you.

Dear customer, Thank you very much for your order and for your review. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding for our procedure.

Thank you for your order and your review, we are sorry for the delay in processing. I could see that the return transport of the goods took a little time. Please note that the shipments are delivered to us in a so-called "simplified company delivery" to the DHL depot. It usually takes a few days before they are delivered to our premises and can be processed. Your request will certainly be resolved shortly. In the meantime, you can reach us at any time. Thank you for your understanding and patience.

Dear customer, thank you for your order. We are sorry that there appears to have been a delay in transportation. A tip: we can now send many shipments to your country of delivery with DHL Express if you select DHL as your carrier. Thank you for your patience and understanding.

Thank you for your order and your review. We are sorry that we were apparently unable to fully satisfy you. Would you like to give us more details about which item you missed? Of course, you can return items from Italy under the right of withdrawal. You will find our return conditions transparently displayed in our store before you make your purchase. Thank you for your understanding.

Dear customer, Thank you for your order and your comment. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our returns policy for your country of delivery transparently on our website at any time prior to purchase. Unfortunately, we do not offer a free return label for your country of delivery; you must return the goods yourself. We appreciate your understanding.

Thank you for your order and your review. We are very sorry for the inconvenience caused during shipping. Our customer service will contact you again and offer you a solution. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the delay. Is there anything we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your interest.