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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 15, 2024
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 12, 2024
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Answer by bike-discount.de/en
Apr 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 9, 2024
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Answer by bike-discount.de/en
Apr 9, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Apr 8, 2024
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 7, 2024
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 6, 2024
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 5, 2024
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Answer by bike-discount.de/en
Apr 5, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 26, 2024
Verified review
waiting time to recieve product
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Answer by bike-discount.de/en
Mar 27, 2024
Dear customer, thank you for your order and your feedback.
The system always sends you an order confirmation when you order your article. Could it be that this has possibly ended up in your spam folder? Anyway, if you have any questions about the status of your order, please feel free to contact us personally at any time. We are always happy to help you.
Mar 20, 2024
Verified review
I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel
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Answer by bike-discount.de/en
Mar 21, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 3, 2024
Verified review
No solution for mislabeled item, poor customer service, only positive reviews are published
Bought a tool that does not do what the description says (Freewheel remover that can only remove cassette lockrings, not freewheels). Poor customer service when I try to resolve, operator clearly does not bother to read/understand my comments. I then try to post a review to prevent other customers making the same mistake, but only 5-star product reviews are published.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. I have checked your request. Something has really gone wrong. We had sent you a return label. Your return has not yet arrived. Can we still help you? Please do not hesitate to contact us via our contact form. Thank you for your understanding.
Mar 3, 2024
Verified review
10022400104
Ordered parts on Feb 10. As of March 3, still not here. They sat apparently at an airport for two weeks awaiting booking on a plane. There was no movement until I complained. The next day, they made it on a flight.
Still en route.
I paid, what, $50, for shipping?
I wonder what bike-discount does to make this right …
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 14, 2024
Verified review
I ordered a parcel, for which I had to pay an additional fee for customs clearance when I received it. I wrote to the support service, the correspondence has been going on for a very long time, it seems that I am answered by incompetent people who do not want to help solve my problem.
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Answer by bike-discount.de/en
Mar 14, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something went wrong and we apologize for this. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 12, 2024
Verified review
They sold used item as new. After reclamation the approach was very arrogant. I needed to ship the item back and they rejected to send the correct item back until they have investigated the returned item causing at least 3 weeks of additional delay due their own fault.
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Answer by bike-discount.de/en
Mar 12, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 3, 2024
Verified review
Regarding the payment system, even though I tried to pay through Amazon, BD said they did not receive any payment.
Secondly, It wasn't until I revisited the site that I noticed that I could have paid in Pounds instead of Euros, this area could have been clearer.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your comment. I have checked your case. You have canceled the order at your own request. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Mar 11, 2024
Verified review
Ok, with room for improvement.
Everything great, but the shop only offers free returns to very few EU countries, excluding other EU countries. So, for an order of more than 500 euros, where I had to return one single item, I had to pay 30euros.
The purchases were of good quality.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Mar 27, 2024
Verified review
Quick order processing and dispatch.
Item, however, appears to be old stock and white possibly used as a demo item (signs of minor wear and and damage).
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review, we are really sorry for the inconvenience caused.
We only sell the product you have purchased as new, so the article should not show any signs of use.
I have checked your details: Unfortunately, I could not find any personal communication from you in our system. May you please contact us so that we can help you further? Thank you for your understanding.
Mar 24, 2024
Verified review
I ordered my bike 26 days ago and it hasn't yet been dispatched. On the positive side the company do respond quickly to my emails asking about my order
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review.
We are sorry that it has taken a little longer than expected. I have checked your details in our system: the bike is now carefully prepared for shipment and should be handed over to our logistics partner today. Thank you for your patience and understanding. We hope you enjoy your bike.
Mar 18, 2024
Verified review
bike sent with a defect
No notification about delivery date from DHL. Bike came with frame defect. I was proposed 75eur voucher what is not in line with European consumer law.
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Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 25, 2024
Verified review
still waiting for my delevery after 4 months and they don't refund me as well only saying they open and investigation and not returning to my emails
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer, thank you for your order and for your feedback.
Due to the political situation, our logistics partner is providing transparent information on its website about the sometimes serious delays. Nevertheless, we are of course very sorry that there are delays on the transport route to your distant country of delivery. We have already commissioned an enquiry with our logistics partner and are waiting to hear back, although this may also take some time. We will inform you as soon as we have received an answer. Of course, we would like to assure you that we will help you in any case. We are still available at any time for your questions and concerns. Thank you for your understanding and patience.
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