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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The estimated delivery time was not accurate but was more than double. Customer service responds very slowly to inquiries.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 20, 2024
Verified review
We never received the article, although it was in stock on the website. Uptill now we still didn't receive the refund.
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Answer by bike-discount.de/en
Mar 20, 2024
Dear customer, thank you for your feedback. We are of course sorry that you have not received the product. This was an error on the part of the transportation service provider. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Mar 21, 2024
Verified review
Not received
Over 3 weeks since I placed my order.
Still not received, stuck in mail system somewhere. Faster shipping from China!
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 22, 2024
Verified review
Great service, poor returns experience.
➕Great price, quick delivery.
➖No return agreement for Irish customers, very expensive for me to return item.
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer,
Thank you for your order and for your review. It's great that we were able to satisfy you with our service.
We are pleased that you can benefit from our attractive prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before purchasing. We therefore kindly ask for your understanding for our approach.
Mar 26, 2024
Verified review
Goods recieved with small damage, missing learher logo on the bag, but after claim 10€ minus
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review. We are sorry that you have apparently experienced some inconvenience. I have checked your details: There was indeed a small discrepancy in the finish of this product. We have therefore offered you a full refund on return or compensation if you still wish to keep the item. You wanted to keep the item and opted for compensation.
We apologize again and hope you enjoy the item.
Mar 6, 2024
Verified review
Shipping cost to other eu contries
Double prices for other contries than germany is unfair
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 15, 2024
Verified review
Part of my order has been delayed for a month without any information.
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your comment. I have checked your case. You have not received a timely response to your email inquiry, we are sorry about that. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 18, 2024
Verified review
They send me an already known faulty product!
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Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Thank you for your understanding.
Mar 28, 2024
Verified review
A lot of your equipment is sold out.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review.
We are sorry that the items you requested were not available. We are proud of our wide range of products and our high delivery capacity. In most cases, the item will be back in stock shortly. You are also welcome to contact us directly at any time if you have a question or request regarding an item.
Thank you for your understanding.
Mar 15, 2024
Verified review
A downloadable invoice would be nice
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 30, 2024
Verified review
Packet took 6 days to arrive.
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Answer by bike-discount.de/en
Mar 30, 2024
Dear customer, thank you for your order and your review.
We are sorry that there has obviously been some inconvenience.
I have checked your details: We processed your order quickly and handed it over to our logistics partner on the same day it was placed. Unfortunately, it took them a little longer than usual to deliver the parcel - we want to apologize for that.
We hope you enjoy the articles you have bought and would like to thank you for your patience and understanding.
Mar 26, 2024
Verified review
My bike still dont arived
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logistics partner. You are also welcome to contact us personally at any time via our contact form if you have any further questions. We are always happy to assist you.
Mar 16, 2024
Verified review
I’m not received answered
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Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 26, 2024
Verified review
reply to email
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review.
We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
Mar 31, 2024
Verified review
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time. We hope you enjoy your ordered products.
Mar 21, 2024
Verified review
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 7, 2024
Verified review
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 2, 2024
Verified review
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 22, 2024
Verified review
Unexplained price increase at checkout!
While I am happy with the range of products, listed prices, and delivery performance, I take great issue with one very distasteful feature of your business. A significant additional fee is added when checking out. There is no explanation for this. It's not associated with any change made by the customer for destination, shipping method, etc. There is no additional line item. The prices increase between the shopping cart and the checkout screen. I can only think this is an intentionally deceitful practice to entice customers far enough down the path to a purchase that they will complete it regardless. I will try and find the same items elsewhere in future.
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Answer by bike-discount.de/en
Feb 22, 2024
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser.
In any case, the prices displayed in the checkout are correct.
Thank you for your understanding.
Feb 1, 2024
Verified review
Don’t buy from this site…
Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.
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Answer by bike-discount.de/en
Feb 2, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something went wrong with the shipping service provider, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
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