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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.
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Answer by bike-discount.de/en
Feb 16, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have immediately arranged for a cancellation as soon as we became aware of this. Thank you for your understanding.
Feb 23, 2024
Verified review
21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver
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Answer by bike-discount.de/en
Feb 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 9, 2024
Verified review
Delivery time incredibly long, more than 24 days. No willingness to compensate.
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Answer by bike-discount.de/en
Feb 9, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your delivery country and is on its way to delivery. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 21, 2024
Verified review
pacco arrivato ma non corrisponde assolutamente con la descrizione
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Answer by bike-discount.de/en
Feb 22, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 20, 2024
Verified review
Advise oversea clients of ‘net cost’ during checkout!!!
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you very much for your feedback. The prices of the articles are taxed in the country of destination, as required by law. The prices are adapted to the respective country. Import duties are country-specific and also country-dependent. The customer must inform himself about this in advance. Unfortunately, we are unable to provide this information.
We thank you for your understanding.
Feb 16, 2024
Verified review
Very bad customer service. Slow and expensive shipping
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Answer by bike-discount.de/en
Feb 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 15, 2024
Verified review
Waited more than 3 weeks on my order that they forgot…
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 5, 2024
Verified review
Fiets op 14/1 besteld... en nog steeds niet ontvangen
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the inconvenience. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Feb 10, 2024
Verified review
Ordered my ebike 22 days ago. No bike yet
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 5, 2024
Verified review
Waited almost 3 weeks, still no delivery
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 26, 2024
Verified review
Delivery took almost 3 weeks
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Answer by bike-discount.de/en
Feb 26, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot understand the feedback. You placed your order on 05.02.24. The goods were delivered to you on 09.02.24. Can we still help you? Please do not hesitate to contact us by e-mail.
Feb 12, 2024
Verified review
More than 2 weeks waiting
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 27, 2024
Verified review
Never came
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Answer by bike-discount.de/en
Feb 28, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Feb 15, 2024
Verified review
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 14, 2024
Verified review
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jan 26, 2024
Verified review
Bad service, bad seller
I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.
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Answer by bike-discount.de/en
Jan 29, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 6, 2024
Verified review
No news from discount-bike
I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them.
On the positive side, the prices are really good.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. The goods are on their way to you.
Jan 4, 2024
Verified review
The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikediscount again.
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Answer by bike-discount.de/en
Jan 8, 2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.
Jan 6, 2024
Verified review
Poor customer service
I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.
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Answer by bike-discount.de/en
Jan 8, 2024
We are very sorry that the transport company sent the parcel to the wrong address, although the address details were correct. We will contact you immediately to help you quickly.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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