bike-discount.de/en

Reviews:

While I am happy with the range of products, listed prices, and delivery performance, I take great issue with one very distasteful feature of your business. A significant additional fee is added when checking out. There is no explanation for this. It's not associated with any change made by the customer for destination, shipping method, etc. There is no additional line item. The prices increase between the shopping cart and the checkout screen. I can only think this is an intentionally deceitful practice to entice customers far enough down the path to a purchase that they will complete it regardless. I will try and find the same items elsewhere in future.

I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck

Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal

I find it odd, that pricing unfavourably changes when switchin countries from germany to anything else. That shouldn't be the case, not within EU. Returns polisies are not thoroughly explained for "out of Germany" buyers. Sizing guides are missleading as they are german and not standard european. i.e. among other products bought a speedo swimsuit - german size 34 turned out to be XS (UK size 8) and not S (10) international.

Bought a tool that does not do what the description says (Freewheel remover that can only remove cassette lockrings, not freewheels). Poor customer service when I try to resolve, operator clearly does not bother to read/understand my comments. I then try to post a review to prevent other customers making the same mistake, but only 5-star product reviews are published.

Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying. If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.

10022400104 Ordered parts on Feb 10. As of March 3, still not here. They sat apparently at an airport for two weeks awaiting booking on a plane. There was no movement until I complained. The next day, they made it on a flight. Still en route. I paid, what, $50, for shipping? I wonder what bike-discount does to make this right …

I have been sent the cycling shoes instead of an aero helmet. They have been dragging their feet asking me to send back the shoes before they can send the helmet, wasting my time when they are the ones making the mistake. 3 weeks after the shipment, still no helmet, the money is in their account though. Disappointed.

They misprinted the address on the shipping label and the shipment got delayed. The shipper and the store told me it would be returned to sender, but then it showed up 2 weeks later. They did not admit wrongdoing (DHL said it was missing data) and the order confirmation showed the correct address.

Product availibity and price looks good. But compared to other sellers, the price is too high for shipping. Normally most of the websites have a limit in the amount of purchase and here it seems like there is nothing like that. Same rate for 1EUR item to 1000EUR item.

Regarding the payment system, even though I tried to pay through Amazon, BD said they did not receive any payment. Secondly, It wasn't until I revisited the site that I noticed that I could have paid in Pounds instead of Euros, this area could have been clearer.

I couldn't provide the tax identification number when ordering, I placed an order without it and sent an e-mail asking for it to be added, with no response I received an invoice without a tax identification number, I asked for a change twice without success.

Unproper Communication: when the ordered NG tool has damaged the ordered bottom bracket was promised the replacement part. The replacement item never arrives me due to out of stock/no continue delivery.

My item was sent by another shipping company and I could not find the package. Wasted money and time. I wrote to support, but they didn’t answer me. Terrible service. Order 23012400654

My packages where delivered somewhere else, in the past it was always correct but now the last few times de delivery is not right, i need to collect it in an other city....

Order management can be improved. It would be very useful to be able to cancel an order before it was shipped , or be able to add or remove items from the order.

My order was too late. The estimated delivery time in the site was 4-7 days but the orded was delivered in me about 2 weeks later.

It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.

Delivery time incredibly long, more than 24 days. No willingness to compensate.

Shipping to Slovenia is 14 eur witch is too much r2 has 7 eur shipping.