bike-discount.de/en

Reviews:

Ordered bike on middle of December, from begining in contact with shop with information that I need invoice in 2023. On site was information about delivery time 4-6 days. Of course bike was send on 3rd of January... Later package was lost by DHL. Waiting more than 1 month for refund after many emails with shop... At the end I lost money and lot of time... Never again...

I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.

Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...

Last couple of of time I couldn't make a purchase had some strange errors and 6 times my money came back. Also on the 7 one also I had some weird issues. In general I am completely not happy with the experience of this website.

I haven't received my order and customer service are not helpful at all. They sent me tracking link, but there is nothing inside. No respond after that. Don't know what to do now.

I bought helmet from Ireland. They don’t have labels for returns. DHL wanted to charge me 85€ for return. Stone age service from bike discount

My order has not arrived to me, despite the fact that two weeks have passed since the order was placed. That's why I can't evaluate it.

Do not reimburse the cost of postage if the product is returned (Slovenia within the EU)

I ordered brake sram code rsc and was measing a part of brakes.

I toke 2,5 weeks to deliver a bike. Mention that before the order

The warranty process should be faster

do not use DHL :-(

wrong address

I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.

I order a fidlock 590 bottle 11,45€ and 2 caps for the same bottle 5,18€, plus shipping 14,99€, a total amount of 31,62€. I received the wrong bottle, the smaller fidlock 450, which doesn’t cover my needs. First you offered me to refund the difference of two bottles 3,12€. After I reject your offer you refund 11,45€. The result is that I bear the cost of 20,17€, to keep a useless for me bottle that I didn’t order and two caps for the same bottle, because of your mistake.

Could not recommend. Delivery ended up being 30 days, should have been max 18 days. Not because of shipping company. Bike (their own brand) had loose linkage axle bolt behind front sprocket. I missed it also on bolt check. For someone who put this linkage together; You had one job... It just fell off, all other bolts have been tight. They promised refund for long delivery, havent got it. It has been over a week now.

3 of my 4 bikes are bought from bike-discount.de - Radon City Confort, Radon Skeen Trail 9.0 and a Cube WLS Sting. I have a few dozen orders exceeding 10.000 euros in the last years and bike-discount.de was my first option for me regarding bikes and components. However, my experiences this year (2023) were totally disappointing and I hope I won't have to buy anything again from them. First, I bought in April 2023 a Radon Skeen Trail 9.0 which had a deliver time of 10 days in the websjop and was in stock at the time of the purchase. Along with the bike I ordered other parts and accessories (tubeless valves, sealant pedals etc) needed for the bike. The bike arrived after 3 weeks with the parcel being damaged and the rear wheel scratched - I received a voucher for the damage from bike-discount.de. The shipment was 100 euros worth intra EU and I received only a compensation from it - make up your own decision if it's worth it. However, the parts and accessories were send in another parcel that left the warehouse after 3 weeks - I received the bike with 10 days delay and I could not use it. They forgot to send it... After I made a ticket they send it with priority shipping and I got the parts in 48h. You judge if they could have send the parts before the bike...The bike itself it's superb, and I recommend the brand if they solve their problems with shipping. My second bad experience was this month when I placed and order on Tuesday evening for some parts (700 euros worth). The order was dispatched the next Monday and with insane luck was delivered in 10 days. If the carrier wouldn't have been ok, I would have received the order in 13 days. Again you judge if this is ok, considering that there are other important on-line shops in Germany that have next day delivery in the EU( with extra charge) or others that have half the price of shipping intra EU...

Feedback. Order# 03082302197. Hello! I made order # 03082302197 from 3 Aug 2023 14:53:00. I put 2 stars because order with total price more than ~260 € was not properly packed. Part of goods came damaged. It's my first order in your store. And impression is negative. Yes you have good prices for some items. But that doesn't gives you right to pack goods so bad. Let me explain in my parcel i had 2 boxes with Shimano MTB shoes which came with it's own carton box... But all the rest of items like Bell, Muc-off Foam, C02 cartridges, Muc-Off Sponge, Fox mud Guard, Rema Tip Top & Park Tool Super patch kit, Shimano TL-PD40 Pedal Axle Tool where just thrown into the box WITH ONE piece of paper and WITHOUT ANY additional packing material. As result all those small things are scratched; plastic cover of Muc-Off Foam is broken(see photo); Thread on C02 Cartridges is a damaged (even if it can't be seen on photo it damaged and it can cause deflating in the thread of cartridge pump when you need to use it) Don't you want to refund the damaged items? Probably not... P.s: before, I made a lot of orders at Bike24 and Tradeinn and those seller did not upset me as you did. They send orders packed well, ALWAYS!!! Take that into consideration, please! Here is my mail in case if you want answer something: zakaxperia@gmail.com