bike-discount.de/en
Reviews:

15,118 reviews in the last 12 months53,271 total reviews  

4.81
Excellent

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Valid

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Oct 10, 2023
 Verified review
Two times I have recieved the wrong part. Saddle Selle Italia!
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you very much for your order and your review. We really have to apologise so much. I have checked your details: There was an error in the system with this article, which we are currently correcting. We are so sorry for the inconvenience caused. Please contact us by e-mail so that we can help you as soon as possible. Thank you for your understanding.
Nov 24, 2023
 Verified review
Посылка пришла не полностью. 2 части из 19 не были доставлены
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Answer by bike-discount.de/en
Nov 24, 2023
Dear customer, thank you for your order and your review. We are sorry that there appears to have been some inconvenience. Unfortunately, I cannot find any communication from you on the matter using the contact details stored in the system. Please feel free to contact us directly, we would be very happy to help you. Thank you for your understanding.
Sep 20, 2023
 Verified review
My package arrived in no good shape. Rear wheel was damaged.
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Answer by bike-discount.de/en
Sep 21, 2023
Dear customer, thank you for your order and your review. We are very sorry that apparently there was damage in transit. Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us so that we can help you further. Thank you very much.
Feb 15, 2024
 Verified review
Waited more than 3 weeks on my order that they forgot…
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Aug 16, 2023
 Verified review
Delivery was really slow compared to other bike shops
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Answer by bike-discount.de/en
Aug 17, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Oct 16, 2023
 Verified review
3 weeks after order and i didn’t receive the package
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. I have checked your information: The shipment has already arrived in your country of delivery and will surely be delivered to you shortly. We appreciate your understanding and patience.
Nov 6, 2023
 Verified review
Long delivery time without explanation or contact
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy the products you ordered.
Sep 19, 2023
 Verified review
Cheaper postage and returns to EU-countries
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Answer by bike-discount.de/en
Sep 19, 2023
Dear customer, thank you very much for your order and for your review. We are pleased that you can benefit from our low prices our excellent availability and our large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping and free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our approach.
Oct 7, 2023
 Verified review

PVery slow delevery

Very slow delevery. Nice Price, Nice shoes
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery of the order by our logistics partner took a little longer than expected. We thank you for your patience and hope you enjoy the products you have ordered.
Sep 22, 2023
 Verified review
Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
Feb 12, 2024
 Verified review
More than 2 weeks waiting
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 31, 2023
 Verified review
Took forever to ship
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Answer by bike-discount.de/en
Sep 1, 2023
Dear customer, thank you for your order and your review. I have checked your details. We have processed your order on the same day and handed it over to our logistics partner. They delivered the shipment within the delivery time we specified for your country. However, often the delivery is even faster, we can confirm that. We wish you much pleasure with the ordered items. If there is anything else we can do for you, please feel free to contact us at any time. We are always happy to help.
Jun 24, 2023
 Verified review
To expensive shipping
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are pleased that you enjoy benefiting from our excellent prices and our large selection of products. So that we can continue to reliably offer this to you and all our satisfied customers, we kindly ask for your understanding that we have to pass on to you fairly and customer-friendly calculated shipping costs. Thank you very much!
Jun 23, 2023
 Verified review
Where are my stuff?
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.
Jul 30, 2023
 Verified review
Hidas toimitus
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Answer by bike-discount.de/en
Jul 31, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not fully satisfied with the delivery. Is there anything else we can do to help you? Please do not hesitate to contact us if there is anything else we can do for you.
Feb 14, 2024
 Verified review
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jan 4, 2024
 Verified review
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time.
Dec 3, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Aug 1, 2023
 Verified review
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Answer by bike-discount.de/en
Aug 1, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we still help you? Please feel free to contact us via our contact form.
Jul 4, 2023
 Verified review
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.