bike-discount.de/en

Reviews:

Shiping over some price range should be free, everything els is ok.

Cost of delivery to slovakia is very high 15eur

The warranty process should be faster

do not use DHL :-(

wrong address

I order a fidlock 590 bottle 11,45€ and 2 caps for the same bottle 5,18€, plus shipping 14,99€, a total amount of 31,62€. I received the wrong bottle, the smaller fidlock 450, which doesn’t cover my needs. First you offered me to refund the difference of two bottles 3,12€. After I reject your offer you refund 11,45€. The result is that I bear the cost of 20,17€, to keep a useless for me bottle that I didn’t order and two caps for the same bottle, because of your mistake.

3 of my 4 bikes are bought from bike-discount.de - Radon City Confort, Radon Skeen Trail 9.0 and a Cube WLS Sting. I have a few dozen orders exceeding 10.000 euros in the last years and bike-discount.de was my first option for me regarding bikes and components. However, my experiences this year (2023) were totally disappointing and I hope I won't have to buy anything again from them. First, I bought in April 2023 a Radon Skeen Trail 9.0 which had a deliver time of 10 days in the websjop and was in stock at the time of the purchase. Along with the bike I ordered other parts and accessories (tubeless valves, sealant pedals etc) needed for the bike. The bike arrived after 3 weeks with the parcel being damaged and the rear wheel scratched - I received a voucher for the damage from bike-discount.de. The shipment was 100 euros worth intra EU and I received only a compensation from it - make up your own decision if it's worth it. However, the parts and accessories were send in another parcel that left the warehouse after 3 weeks - I received the bike with 10 days delay and I could not use it. They forgot to send it... After I made a ticket they send it with priority shipping and I got the parts in 48h. You judge if they could have send the parts before the bike...The bike itself it's superb, and I recommend the brand if they solve their problems with shipping. My second bad experience was this month when I placed and order on Tuesday evening for some parts (700 euros worth). The order was dispatched the next Monday and with insane luck was delivered in 10 days. If the carrier wouldn't have been ok, I would have received the order in 13 days. Again you judge if this is ok, considering that there are other important on-line shops in Germany that have next day delivery in the EU( with extra charge) or others that have half the price of shipping intra EU...

I ordered a Hope tech 4 e4 complete brake set, right and left. A large amount of fluid leaked from both brakes in the package, and the two brake pipes were also different. I will send it back to them for an exchange. They said they would send the brakes back to the manufacturer for investigation. After many weeks, with great difficulty, they returned the unpacked brakes to me, which I had packed in such a way that the brake fluid could not leak out. They didn't even touch it!!! So it's just as wrong now as it was before, since nothing happened with it. They didn't solve the different brake pipes either, instead I got 2 m of the worse ones (I told them that one is of good quality, but the other is much worse and the color is different), I can do what I want with it. I am very disappointed in this company. I feel they don't care about the customer after paying them for the product and having a problem. Communication with them is difficult and cumbersome. A lot of time passed after the complaint before I received the same defective product again. So in the end, my problem was not solved at all, and now they left me alone. I feel cheated because they didn't tell me the truth. They will surely have an answer to this as well, with which they will reassure themselves that they have acted impeccably. But I doubt that.

I bought a bottom bracket installation and removal tool from their website on order 17072301551. On the product page, it says it works with BB30 bottom brackets. It also states that "With its accuracy of fit and ease of use, this bottom bracket tool not only protects the frame, but also the nerves.", and "Particularly precise fit and gentle on the frame". This is though not the case and the tool impacts the frame of my bike and the tool could not install the bottom bracket bearings. Nowhere on the page is there a warning that the tool might not work with every frame and they clearly state that it works with BB30 bottom brackets. Instead of accepting a return of the tool and taking responsibility for their inaccurate product description, the customer support agent has blamed me for the issue. This is extremely disappointing as I otherwise have had good experiences with the shop. But from other reviews, I can gather that this is common that they have inaccurate product descriptions and do not take responsibility for it,

It usually works fine, but when it doesn´t work the support and help has to work. Otherwise customers go somewhere else. In this case the package is doing ping-pong in Germany for the past week and a half and doesn´t seem to find it´s way to the right place. Since DHL doesn´t care about their packages (obviously) doing races between two german cities you have too. You are very slow to answer e-mails and that doesn´t inspire confidence in Bike Discount as a company. If you have to much backlog, either see what´s wrong with that or hire more people. Customers need information when it doesn´t go to plan, silence means you don´t care, it´s that simple. I´m now leaning on cancelling the order completley and request my money back, but will see, I´ll give you a few more days.

Not reliable at all. If you have a chance to buy in other shop, do not buy in this one. They sold me, they confirmed delivery and finally send me the fork I did not order. Than they told me they do not have the fork I paid for. I proposed they send me similar for the price (promotions ended and prices raised) but the refused. They do not care how much loss they caused on my side. No reflection, no client friendly solution. Just: we do not have what you paid for and it is your problem and if you have to pay more now we do not care. My recommendation: do not buy anything valuable in this shop (i.e. bike, fork, frame, wheels, etc.). Just don't.

I like shopping at Bike-Discount – good prices, at lot of products in stock. However, your delivery time that past 6 months has been a joke. And you customer support is way too slow. I would like to keep shopping at Bike-Discount. However, regarding delivery and customer support you are getting way behind Bike24, Bike-Components and R2Bike, where I also shop. And I think the way your customer support has handled the issue with this order/case, is way below what I would expect. Hence, what you can compete on right now is probably only cheaper prices and/or you having products in stock, which are not in stock at one of the other webshops.

Customer service is horrible. TLDR; choose another company. They are rude and they could not keep up what they promise and when asked after, the just ignore your messages. When I started to handle case through PayPal, they tried to convince me to close case "because they cant make refund if case is open". Do not fall for that !! This is second order in a row, that had problems (first was 2-star feedback May 28, 2023). They answered to my earlier feedback "...contact with our customer service, and you have already found a good solution". That solution ended up being PayPal... Lesson learned after second order, shame on me ?

Mixed experience with the company. I have ordered some bike parts on 19th July, they dispatched it quite quickly, and it was handed over to delivery company DHL the 21st July. The parcel has arrived to DHL export center in Feucht the next day. So far so good. But the latest update was on 23 July, that the parcel was on its way to destination country. It has been over 2 weeks, when I finally had enough and reached out to customer service. They answered the next day and they are investigating my lost parcel as of now. I hope the issue gets resolved soon and I either receive my parcel or getting reimbursed for my purchase.

Delivery was delayed significantly. Our delivery address was changed between entering it on the Bike-Discount store website and its arrival in the DHL database. This meant that the package could not be delivered. When I approached Bike-Discount, I was told that I should wait at least a week before they could contact DHL. After a week had passed, I was then told that my address was not appropriate for delivery, though it had originally be entered correctly on the Bike-Discount website. It seems to me that Bike-Discount should work with DHL to improve the service of handling orders in this way.

Placed a very big order, among which a pair of expensive MTB shoes. There were a tad too small so decided to opt for a larger size, only to find out that the price became >40 euros more expensive. Contacted the customer service to see if I could simply exchange them for a larger pair at the same price, they dodged all questions and provided no understanding for the situation. I only received robotic answers in poor English stating that they don’t do exchanges. Very poor customer service, at least try to explain why you have a certain policy. Last time I order through bike-discount

Sometimes, true relationships are revealed in difficult times. Here too I have ordered many times without too many problems. Delays and mistakes happen. But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment. Deferent description on the website whit what I received. During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay. To "German" Costumer policy. There's nothing to be sorry about.