bike-discount.de/enReviews

: 26,148Excellent

4.78

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certified since: Jun 7, 2022
updated on: Sep 30, 2022
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certified since: Jun 7, 2022
updated on: Sep 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,916 verified reviews in the last 12 months

26,148 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(41)
(74)
 Verified review
2 days ago
While I've placed several orders with bike discount in the past and received great service (items in stock, fair shipping, brand new items), my recent experience with returning products to them has stained that view. Their returns team did not collect my order, despite sending them several follow-up e-mails, they neglected collection for over a month and the return package was deemed abandoned by DHL and sent back to me AT MY EXPENSE (I live in Canada, it won't be cheap). It will be 3 months now since I sent them the return package. I've spoken to 3 different employees from BD, have been corresponding with one from the complaints department for over a month now, and to date he has played dumb, not offering any solutions to this issue, and rejected my requests to escalate the issue. This experience cannot coexist with a customer-oriented company. Avoid doing business with this company at all cost, there are 2 or 3 other German competitors with massively better customer service and same competitive prices (do your research)
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 Verified review
17 hours ago
customer service was terrible. took half a dozen emails just to get an answer regarding what shipping estimates are. Once that was finally answered, I had to ask, but never got a reply as to why the company chooses to save a couple dollars to send overseas with 20 day shipping instead of 2-3 day shipping....at least give the customer an option to pay that extra $2 to shave 2 weeks off delivery time. On top of all that, doesn't seem like my package went in the mail until 2 weeks after the order was placed based on shipment scans. Assuming my order ever gets here, I'll have had a new bike sitting in my apartment for over a month before I was able to make use of it while waiting for this order to arrive.
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 Verified review
Sep 5, 2022
I have ordrede a CUBE bike plus accessoires. The bike was delivered accordingly to plan. However the other parts (including pedals for the bike) was not send in the same package. After 10 days I asked what happend with it - and had to wait several days for an answear. When I finally got the package - it was damaged and several components were missing. There where a note in the box from the transport company that the box where damaged and components was missing. Value of missing parts was +50€. Again after complaining I waited 8 days for an answear and they offered me a €20 vouncher. I can not recommend anyone to do business with them!
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Answer by bike-discount.de/en
Sep 5, 2022
The ordered bicycle was shipped by freight forwarder. The additionally ordered accessories did not fit into the bike box. We therefore sent them in an extra parcel by parcel service. Unfortunately, there was transport damage to this package. This is annoying and we are sorry. In consultation with you, we have refunded the accessories.
 Verified review
Sep 13, 2022
Regarding the site, products, prices, delivery and customer service they deserve 5 stars. I'm only giving them 2 because: 1- There is not free shipping, ever. Not even on orders above a certain amount (I've placed orders of €900+). 2- There are not discount codes. 3- There is not free return service. They only provide a return label within Germany, for orders outside Germany the shipping costs are at customer's expense. This a deal-breaker. Shopping for bike items on most cases is a try-and-see, and all shops even in Germany provide the free return service, at least in my experience, why don't they?
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Answer by bike-discount.de/en
Sep 14, 2022
Thank you for the detailed feedback. We will take care of the matter. For clarification, we would like to say that there is very well free shipping, but this depends on the item and quantity, this is clearly communicated in our terms and conditions.
 Verified review
11 days ago
After almost 4 weeks, my bike is still not delivered. I've reached out to the customer service as the bike is still with DHL. They are not solving the issue together with DHL and they are not responding to to mail I've send them about it. If DHL lost the bike, I expect the Bike-discount sends a new bike and solve the issue with DHL afterwards. Also paying for a delivery service that does not deliver, is not ok. I'm awaiting Bike-discount to come with a proper solution to make me a happy client.
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 Verified review
10 days ago
Absolutely awful. Ordered some stuff to the UK. The website says "custom charges might apply"-- custom charges were applied (around 20% + charge for the service). I might be wrong but It seems the seller doesn't care about it at all. I haven't received anything to email. I had to call the custom to get a reference number to pay these charges. Of course, it took a lot of time. Poor reply from the seller -- several days.
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Answer by bike-discount.de/en
10 days ago
We cannot state the exact customs duties in advance. This depends not only on the value of the goods, but also on the type of goods. Of course, this can vary quite a bit. Of course, the convenience is no longer the same after Brexit. As a rule, you will be informed of the charges by customs or the relevant national post office and not the other way round. We are sorry that this went so unhappily.
 Verified review
11 days ago
The product was fine but the true cost wasn't made clear, before the parcel could be delivered I had to pay an extra £52 import duty. This wasn't at all mentioned during checkout. And is only mentioned in the small print Ts & C's. I would normally have not accepted delivery and just sent it back but also in the Ts&C's it says the return is very complicated and there is a service charge applied.
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Answer by bike-discount.de/en
11 days ago
Some things need to be set right here. After the Brexit, shipments have to pass through customs just like in any other third country. Of course, import taxes and customs duties will be incurred. We point this out not only in the terms and conditions, but also in the shipping conditions. We have even set up a separate page for the UK with the necessary information! It is NOT correct that we would charge extra fees for returns.
 Verified review
2 days ago
I bought a Camelbak M.U.L.E. Pro 14 - Protector Hydration Backpack BLACK color. I got the Green color. I emailed that I received the wrong color. I got a reply after 9 days. The seller convinces me (trying to make me crazy) that I ordered exactly the green color that I got. I am very disappointed with the support. I will think carefully about my next purchase. Very dishonest seller!
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 Verified review
2 days ago
I have made a partial return for 2 of my orders, tracking from DHL says they are delivered almost 3 weeks ago. But no return yet, no email, that they received anything. I have written to the support. They still didn't even answer me except for the automatic response that it make take till 5 days (already more than a week passed after I have written this email)
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Answer by bike-discount.de/en
1 day ago
currently, unfortunately, there may be a delay, for which we apologize. Customer was refunded the returned items.
 Verified review
4 days ago
My experience with bike-discount was very negative! The item I ordered arrived broken, which created discomfort for me. In addition, I returned the item by average post paying 8EUR for than which I didn't receve back. So I lost time and money. Before sending items to your clients, you need to make sure that your products are in good order.
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 Verified review
Sep 15, 2022
Delivery took too long Order my package on the 25th of august. Today, 12th of September, i finally received my package after a mistake was made by the company who delivers (DPD) When I opened my package, one of the product was broken. So my nutrition powder was all over the other products and 600grams of the nutrition is gone.
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Answer by bike-discount.de/en
Sep 16, 2022
We apologize for the inconvenience. In your case, unfortunately, luck was not on your side, as both DPD and DHL had damaged packages. We pack our packages conscientiously. We will settle the damage. Please contact reklamation@bike-discount.de
 Verified review
Sep 14, 2022
Ordered some Shimano spare parts by the pictures in the online shop. Didn’t get all the parts in the pictures. The description was hard to understand and misleading. Customer support did not answer until I raised a claim via PayPal. “You got what you ordered” was their reply.
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Answer by bike-discount.de/en
Sep 16, 2022
Please excuse the inconvenience. Unfortunately, your item is a variant item that is correctly displayed on our homepage and was ordered by you as such. You are welcome to return the item for credit.
 Verified review
8 days ago
Good price terrible service. Wasn't dispatched in anything approaching the timeline indicated at purchase. No communication until chased then poor communication. Failed to cancel the order when requested and ultimately arrived about a month later and too late for intended use.
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Answer by bike-discount.de/en
8 days ago
?? Unfortunately, there is no contact by you in our system. What we can see is: 1.9.22 ordered and delivered in Dublin on 7.9.22.
 Verified review
10 days ago
Send me defective goods, does not pay for return and do they reply to mails and their phone number does not exist when I try to call them. They may be cheap but apparently you get no service at all and your out of luck if things doesn't turn out right. Avoid this shop !
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Answer by bike-discount.de/en
10 days ago
We cannot understand your comments. We have no contact in our system regarding possibly defective goods. So we can't take action without contact. Our telephone number is very much real and works fine. If you have a problem with the goods we delivered, please contact "reklamatio@bike-discount.de". This is the only way we can help you. If an item is defective, you will of course be reimbursed for the shipping costs.
 Verified review
4 days ago
It doesn’t matter how much you shop. When you have to return something you have to pay for the return shipment. If you live in a country next to Germany you probably don’t have to pay return. Bike-discount think that some customers are more important that others
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 Verified review
8 days ago
I received 2 different models of shoes in my order. Sent an email auto response says wait 1-5 business days for a reply. Day 7 I call and receive a shipping label. Everyone I spoke to seemed apathetic but I guess that is typical German customer service.
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Answer by bike-discount.de/en
7 days ago
We sincerely apologize. Annoying enough that there were two different versions in the shoe box. You are right that we responded only 7 days after your request is not OK. Sorry !
 Verified review
Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
 Verified review
11 days ago
It’s hard to give any feedback because the bike I have ordered was never delivered… Perhaps change the shipping company . If they compensate me with sending another bike and a better one then I’ll give 5 stars …
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 Verified review
Sep 12, 2022
Part listed as available online so i ordered it and payed for it.did not come.calles customer service for info.. item was already sold ! But did not receive email or notice.. Bad service.
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Answer by bike-discount.de/en
Sep 14, 2022
unfortunately we do not understand the rating. Customer wanted to order in advance. After we have written to him how it looks with his order, he told us that it would be a provision and no longer needed. Thereupon we have cancelled the order as requested by him.
 Verified review
11 days ago
Till to this day, I have not receive my order. I have sent messages and I was told within 1 to 5 days I will receive notification on what happen. Still NOTHING...
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Answer by bike-discount.de/en
10 days ago
Your package left customs yesterday. In a few days you will hold your package in your hands. By the way: Shipments to the USA can take a little longer at the moment, namely 2 - 3 weeks. Your shipment is within this time. Our colleague will still be in contact with you. if necessary.