bike-discount.de/en

Reviews:

Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and could see that you have already been in contact with our customer service. If we can still help you in any way, you are very welcome to contact us again at any time.

Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.

Dear customer, thank you very much for your order and your review. We are very sorry that there seem to be delays in transit. I have checked your details and could see that your package is on its way. Unfortunately, I could not find any contact on your part in our system. Of course, we would like to help you further and initiate an investigation with the logistics partner. Please contact us via the contact form. Thank you for your understanding and patience.

Dear Customer, thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.

Dear customer, thank you for your feedback. Your case is under review. We will contact you again to make sure you get the right solution. Thank you for your understanding.

Dear customer, thank you very much for your review. I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.

Dear customer, thank you for your order and your review. I have checked your case: you can see from the tracking that we have already handed over the order to our logistics partner the next day. For your delivery country, a longer transport route with several means of transport as well as customs clearance is necessary, so the delivery took a few days longer. Unfortunately, we can not influence this and therefore indicate in our store a delivery time of up to 12 working days. We hope that you will enjoy the ordered items and kindly ask for your understanding.

Dear customer, thank you for your order and your review. We are glad that you are satisfied with the product and with our customer service. Unfortunately, it seems that there were indeed problems on the delivery route. We apologize for the inconvenience. I could see that the order has been delivered to you in the meantime. If there is anything else we can help you with, please do not hesitate to contact us at any time. Thank you for your understanding.

Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. Once again, we have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will definitely help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer your questions. We thank you for your patience and understanding.

Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.

Dear customer, thank you for your order and your review. I have checked your details. We have processed your order on the same day and handed it over to our logistics partner. They delivered the shipment within the delivery time we specified for your country. However, often the delivery is even faster, we can confirm that. We wish you much pleasure with the ordered items. If there is anything else we can do for you, please feel free to contact us at any time. We are always happy to help.

Dear customer, thank you for your order and your review. We are pleased that you enjoy benefiting from our excellent prices and our large selection of products. So that we can continue to reliably offer this to you and all our satisfied customers, we kindly ask for your understanding that we have to pass on to you fairly and customer-friendly calculated shipping costs. Thank you very much!

Dear customer, thank you for your order and your review. We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your information and cannot find any connection between your given order number and a requested order to Croatia. Nevertheless, I can inform you that from now on we are pleased to be able to deliver to Croatia again. We are therefore pleased to receive your order. If we can still help you in any way, please feel free to contact us at any time. Thank you very much for your understanding.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we still help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your order and your review. We are sorry that you were not fully satisfied with the delivery. Is there anything else we can do to help you? Please do not hesitate to contact us if there is anything else we can do for you.

Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Unfortunately, I cannot clearly see the issue from your description. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we are very happy to assist you.

Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.

Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.