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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Placed a very big order, among which a pair of expensive MTB shoes. There were a tad too small so decided to opt for a larger size, only to find out that the price became >40 euros more expensive.
Contacted the customer service to see if I could simply exchange them for a larger pair at the same price, they dodged all questions and provided no understanding for the situation. I only received robotic answers in poor English stating that they don’t do exchanges. Very poor customer service, at least try to explain why you have a certain policy. Last time I order through bike-discount
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Answer by bike-discount.de/en
Aug 10, 2023
Dear customer, thank you for your feedback. I have reviewed your request. Unfortunately, we do not take exchanges, this is
Clearly stated in our terms and conditions and FAQs. We ask for your understanding.
Dec 27, 2023
Verified review
bad costumer service
Sometimes, true relationships are revealed in difficult times. Here too
I have ordered many times without too many problems. Delays and mistakes happen.
But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment.
Deferent description on the website whit what I received.
During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay.
To "German" Costumer policy.
There's nothing to be sorry about.
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Answer by bike-discount.de/en
Dec 29, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 29, 2023
Verified review
Uncompetitive returns policy
I ordered a bottom bracket tool from Bike-Discount.de, as I like to support smaller retailers. When the tool arrived, it would not stay engaged when high torque was applied. Hence I returned the item as being unfit for purpose. I was surprised to then be charged for the full return postage, as the nature of internet shopping is that you cannot test the goods before receipt. Other online bike retailers do not charge for returns and yet have quite similar prices to Bike-Discount. I will not be shopping at Bike-Discount again; what will you do?
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Answer by bike-discount.de/en
Aug 30, 2023
Dear customer, thank you for your order and your review.
We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to be able to continue to guarantee this to all our satisfied customers, we kindly ask for your understanding that we unfortunately cannot offer free returns for all countries. We would like to point out that you will find our return conditions transparently displayed on our website.
May we help you in any way? Please feel free to contact us at any time if there is anything else we can do for you. We appreciate your understanding.
Jul 16, 2023
Verified review
Where is my garmin GPS...
I bought a garmin GPS, four weeks ago but it never arrived. I contacted customer service three times and they couldn't/wouldn't trace the package. They blamed the carrier, but they did nothing to rectify the issue or offered a replacement. Only thing they offered was a refund declaration, that I have to physically sign. There is no complaints process and very poor customer service. First time i rang they told me they can't do anything because they ate going home in 5 minutes. So much for German efficiency...
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you very much for your order and feedback. Although it is beyond our control, we are very sorry that there seems to have been a problem with the delivery. Unfortunately, our logistics partner is currently unable to tell us exactly where the package is. However, in some cases, packages may not have been scanned correctly in transit or upon delivery. In order to help you, we will need a declaration from you stating that you have not received the parcel. Unfortunately, despite several requests, you have not yet sent this to us. We need this so that we can claim the loss from the courier and arrange a replacement or refund, as we have informed you. Of course we are happy to help. Please send us the necessary documentation now so that we can continue to act on your behalf in this matter. Thank you very much for your understanding.
Nov 8, 2023
Verified review
Gift voucher business processes.
My nephew in the UK gifted me (in Germany) a €100 voucher , with a valid voucher code. I used this online from my home in Germany. The payment went through, using the value of the voucher, and the sale was confirmed. One day later, I received an e mail saying the voucher was not valid and the sale was cancelled. This apparently was because of some issue with a voucher bought in the UK and being used in Germany. Piece of nonsense! Then why allow the purchase of a € voucher if it can't be used in a € country!
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Answer by bike-discount.de/en
Nov 9, 2023
Dear customer, thank you very much for your review. We are really sorry for the inconvenience caused. On our website, in our FAQ, we specifically point out that vouchers can only be purchased and used within Germany. We therefore kindly ask for your understanding.
Jun 14, 2023
Verified review
Wrongly advised by BD
I’m a bit disappointed that I requested help via the contact us on the website and I bought the exactly part the person asked me to and unfortunately it was the wrong part. I found out how hard it is to return an item and the worse part, I was told I have to pay for the item to be returned from Ireland to Germany as well pay another 10 euro to deliver another part, this time the correct one. It would be a surprise but BD should have stepped in and assumed the mistake as helped me out.
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Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for your order and your review.
We are sorry that the item was not the right one after all. Nevertheless, we kindly ask for your understanding that we can not always advise suitable. The consultations are always dependent on the information that we receive from the customer, and it is missing in individual cases also once crucial aspects to be able to advise appropriately. Unfortunately, we do not offer a return label for your country of delivery. However, I could see that we have accommodated you with the cancellation period so that you can return the item from another location with cheaper postage.
Thank you kindly for your understanding.
Jul 26, 2023
Verified review
Number one is to have delivery date
Nummer one is to have delivery date - 4 weeks after paying with credit card and still no bike as summer is passing by . When writing support numerous times a basic answer is received - bike on the way - thanks for your patience . Hopefully bike arrives one day - but this has been a disappointment in regards of holiday plans with new electric bike . If you promise 2-3 week’s delivery time you need to keep it or update it to 4 weeks . Can I please have a delivery date ?
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery by our logistics partner to your distant delivery country seems to take a little longer than expected. Of course, we can very well understand that you are waiting with anticipation for your bike. I could see that it was already loaded in your delivery country for final delivery. It should arrive to you very shortly. Of course you can always reach us if we can still help you. Thank you for your patience and enjoy your new bike.
Jul 18, 2023
Verified review
I'm very very dsappointed with my bycicle purchase from this shop. First it arrived with missing front wheel axle, probably lost in delivery as whole package was damaged. Then replacement for axle has arrived and finally I had an opportunity to try new bike, on the first drive I have recognized weird sounds while pushing pedals, I took bike to the local shop and they informed that bottom bracket is faulty. Still can't use my bike, very upsed about quality of this bike
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. Obviously, major defects occurred due to transport damage. We can understand your disappointment and would like to apologise very much for the inconvenience. Of course, this does not meet our quality standard! Please contact our customer service so that we can help you quickly.
Jun 4, 2023
Verified review
Very bad experience with bike discount! When we order and pay the product their web showe "on stock". After 4 days we got email that the product (DuraAce brake set) is not in stock....And bla bla bla, so hiw sorry they are. Very very unprofessional, not shame to say criminal. They are selling the air in such cases we may conclude. We explained this bad experience to our Rog cycling club in Ljubljana and reccoment to avoid bike discout.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear Customer. Thank you for the feedback. We apologize for the inconvenience. In individual cases, you may be able to order an item that is no longer in stock, but is still listed as "in stock" on our website. This may be due to various reasons, including the fact that it takes some time to transfer the new stock levels between the stock management system and the online store.
Jun 19, 2023
Verified review
Poor communication. The delivery date is well overdue (at the time of this rating requested by Trusted Shops, the bike hasn't arrived yet, so I can't rate anything else). Upon enquiry, only a standard template email was received, nothing specific. If I had known that the delivery would take so long, I would have bought from the local official store where the price was the same and I would use the bike already a couple of weeks ago.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review.
Unfortunately, due to holidays and a high volume of orders, we were temporarily a little behind with processing. Since we know that you are waiting with anticipation for your ordered bike, we are of course very sorry for the inconvenience. I have just checked your case myself and could see that your order has now already been transferred to the logistics partner and is already on its way. Thank you very much for your patience, and we wish you much joy with the ordered bike! If there is anything else we can do for you, please do not hesitate to contact us at any time.
Sep 8, 2023
Verified review
How loyal customers are recognized
The collection of parts that you deliver is quite wide. It consists of mainly good quality items. Hopefully high quality ebike lights from Lupine could be added. Delivery to Finland has taken usually more than a week which is few days more than some other german competitors of yours. From loyal customer point of view it would feel good to be recognized somehow if you buy certain total value of items during 12 months for example.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your detailed and appreciative feedback. We are delighted that you are so satisfied with our product range and quality. I will be happy to pass on your suggestions to the appropriate department. I hope you enjoy your purchase and best regards.
Jan 6, 2024
Verified review
No news from discount-bike
I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them.
On the positive side, the prices are really good.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. The goods are on their way to you.
Jan 6, 2024
Verified review
Poor customer service
I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.
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Answer by bike-discount.de/en
Jan 8, 2024
We are very sorry that the transport company sent the parcel to the wrong address, although the address details were correct. We will contact you immediately to help you quickly.
Jun 13, 2023
Verified review
Didnt want to match a cheaper price because they said it wasnt immediately avalaible at the other place, but going ahead with the order I still had to wait 14 days for standard delivery ( they said 2-5 days) and paying 15 euro which is like DHL delivery price. Thats 3 minus points in one.
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. Our best price conditions are transparently shown on our homepage. We therefore kindly ask for your understanding.
Aug 8, 2023
Verified review
The website says speedy delivery but it's a lie
The website says speedy delivery and they charge you for a courier delivery service but after a few weeks my order still hadn't been delivered. I eventually cancelled my order and hope my refund is processed quicker than the falsely advertised delivery.
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. I am sorry that we do not seem to be able to fully satisfy you. I have checked your details. We processed your order immediately and already the next day it was handed over to our logistics partner and was on its way. The package was ready for you at the depot within the delivery time stated in the shop, despite the necessary customs processing for your delivery country. For your delivery country, it is now necessary for you to pay the customs duties, which are pointed out to you in several places in our shop. Our customer service has already informed you about this by e-mail a few days ago. Unfortunately, it seems that you have not paid the customs duties. Perhaps you would like to inform us again by e-mail where the difficulties were, so that we can help you? Thank you very much.
Nov 14, 2023
Verified review
I bought a product that got cheaper overnight. They didn't bother to take my
2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.
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Answer by bike-discount.de/en
Nov 15, 2023
Dear customer, thank you for your order and comment. We are indeed able to adjust our prices. We regularly offer new and excellent deals to our customers. Price adjustments are standard practice and sales are made at the price in effect at the time of purchase. We have checked your details: In this case, we will refund you the difference once as a gesture of goodwill. However, please note for the future that the current price will always apply and is binding, and that offer prices announced subsequently cannot of course be claimed retrospectively. Thank you for your understanding.
Aug 4, 2023
Verified review
Nefasto el servicio por DHL, ya es la segunda vez que no llaman a casa y simplemente pasan de largo y tengo que ir detrás de ellos
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Answer by bike-discount.de/en
Aug 7, 2023
Estimado cliente, gracias por su pedido y su comentario>. Lamentamos saber que no ha quedado satisfecho con la entrega por parte de nuestro socio logístico. Estaremos encantados de transmitirle sus comentarios. Un consejo: ¿Sabía que con nosotros puede elegir entre diferentes empresas de transporte?
Gracias por su comprensión.
Jan 9, 2024
Verified review
Delivery was quick but they don't offer free return/excange of wrong items so i had to pay 3 times for the delivery for the same item. (1st order, return of item, 2nd order of same item).Needed to reorder and repay again the same item instead just after receiving returned goods from me send back the item in another size, avoiding double payments and refunds. Too much problems and time consuming.
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Answer by bike-discount.de/en
Jan 9, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Croatia for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
Nov 25, 2023
Verified review
Add possibility to international courier.
Only thing I’d like to be different, is the selection of couriers. When shipping outside Germany both DHL (Deutsche post ) and DPD hands the package over to the local post service - from experience this causes several days of delay and uncertainty.
It would be better if you could add international courriers like GLS with them it is easier to track and have packages delivered to a service point.
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Answer by bike-discount.de/en
Nov 27, 2023
Thank you for your order and for your feedback. In fact, we are already preparing to offer you more interesting shipping options for international shipping in the future.
Aug 7, 2023
Verified review
Some products were out of stock and I was not informed about that. Only after 5 working days I receive an email and after two days one more product from my order list was out of stock. I receive a refund for the products which were out of stock. The package was sent but I was not asked do I still want it.
If I had known that not all products were available, I would have searched elsewhere.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and feedback. We are very sorry that some items were out of stock. While we are proud of our excellent delivery performance, this is due to a rare stock error, and we seem to have made a communication error. Please accept our apologies for this as well.
Thank you for your understanding.
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